Voice/Phone/Cloud Center Architect
2 months ago
Position:
Voice/Phone/Cloud Contract Center Architect
Job r R3159
Employment Type
Full time
Worksite
Flexibility
Onsite
Job Summary
As the Voice/Phone and Cloud Contract Center Technology Architect, you will be responsible for designing and implementing voice and contact center solutions.
Job DescriptionWe are looking for a
Voice/Phone and Cloud Contract Center Technology Architect
to d esign and implement voice and contact center solutions
.
This position will be
full-time
and
onsite.
What You'll Do Design and implement voice and contact center solutions
Migrate from on prem contact center to cloud hosted contact center as a service provider in a PCI compliant environment
Plan, document, and support the configuration of contact center supporting solutions
Create detailed solution designs and documentation that supports the development, implementation, and operations of enterprise-class SaaS/CCaaS solutions
Proficient in centralized contact center scripting, routing, recording, and integration with CRM and other systems
Understand networking principals (DNS, QOS, DHCP, UDP)
Act as the Lead Unified Communications Solution Architect, leading UC discovery sessions, developing solutions based on client requirements, and creating low-level designs based on best practices
Develop and maintain detailed designs within the Cloud Network environment
Design and implement PCI-compliant phone and contact center architecture
Design and implement VDI agent architecture enabling and supporting the capabilities above
Develop, support, and implement architecture roadmaps and high-level designs for the Cloud Network environment
What You'll Need
Required:
5 years' experience as in combination of either Cisco Cloud based Contact Center, Microsoft's DCCP, Nice Connect, or Genesys Contact Center Architect level roles required with 10+ years desired in designing, building, and managing high volume contact center
Experience in moving from an on prem contact center to a cloud-based contact center
Experience with
at least 2 CTI integrations with Microsoft Dynamics CE platform or equivalent commercially available CRM systems
Experience in passing context from IVR to the agent as part of designing omnichannel contact center platform
Strong understanding in ways to delegate PCI to other cloud hosted providers
Physical Demands
Ability to
safely and successfully perform the essential job functions consistent with the ADA and other federal, state and local standards
Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.
conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor
Reasonable Accommodation Statement If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to
application.accommodations
or – 8111.
Equal Employment Opportunity Policy Statement It is the policy of CAI not to discriminate against any employee or applicant due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran.
It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran, and to base all employment decisions only on valid job requirements.
This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading,promotion
, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment. Employees and applicants of CAI will not be subject to harassment due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran.
Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited.
-
VoicePhoneCloud Contract Center Architect
2 days ago
Middletown, United States DEW Softech, Inc Full timeVoice/Phone/Cloud Contract Center Architect (C) Location: Middletown PA (Onsite) Contract Duration: 12 Months Job Description: We are looking for a Voice/Phone and Cloud Contract Center Technology Architect to design and implement voice and contact center solutions. This position will be fulltime and onsite. What Youll Do: Design and implement...
-
Cybersecurity Architect
7 days ago
Middletown, United States Compunnel Inc. Full timeRole: Cybersecurity ArchitectLocation: Middletown, PA (onsite)Duration: Multi-year contractWhat You'll Do:Responsible for planning, designing, testing, implementing, and maintaining the UBOS computer systems and network security and infrastructure.Develop a complete understanding of the program’s technology and information systems.Design, build, implement,...
-
Cybersecurity Architect
7 days ago
Middletown, United States Compunnel Inc. Full timeRole: Cybersecurity ArchitectLocation: Middletown, PA (onsite)Duration: Multi-year contractWhat You'll Do:Responsible for planning, designing, testing, implementing, and maintaining the UBOS computer systems and network security and infrastructure.Develop a complete understanding of the program’s technology and information systems.Design, build, implement,...
-
Cybersecurity Architect
2 days ago
Middletown, United States DEW Softech, Inc Full timeCybersecurity Architect Location: Middletown PA (Onsite) Contract Duration: 2 Years 7 years as Cybersecurity architect for applications hosted in Azure required Job Description: We are looking for a Cybersecurity Architect to plan design test implement and maintain the UBOS computer systems and network security and infrastructure. This position will...
-
Cybersecurity Architect
7 days ago
Middletown, United States Compunnel Inc. Full timeJob Title:- Cybersecurity Architect - Azure Duration:- 30-months contractLocation:- Fully Onsite at Middletown, PAJob Description:-Looking for a Cybersecurity Architect to plan, design, test, implement, and maintain the UBOS computer systems and network security and infrastructure.What You'll Do: Responsible for planning, designing, testing, implementing,...
-
Cybersecurity Architect
7 days ago
Middletown, United States Compunnel Inc. Full timeJob Title:- Cybersecurity Architect - Azure Duration:- 30-months contractLocation:- Fully Onsite at Middletown, PAJob Description:-Looking for a Cybersecurity Architect to plan, design, test, implement, and maintain the UBOS computer systems and network security and infrastructure.What You'll Do: Responsible for planning, designing, testing, implementing,...
-
Cloud Operations Engineer
2 weeks ago
Middletown, Connecticut, United States ZipRecruiter Full timeJob Overview:At ZipRecruiter, we are committed to harnessing the power of technology to foster a safer, more sustainable, and interconnected world. As a key member of our Enterprise Cloud Platform Team, the Cloud Systems Engineer will play an integral role in shaping our cloud strategy, adhering to established standards and framework guidelines.This position...
-
Natural Language IVR Architect
2 days ago
Middletown, United States Simple Solutions Full timeNatural Language IVR ArchitectLocation: Middletown PA (Hybrid Must be onsite 1 week out of every month)Duration: 30 Months Job DescriptionDesign and implement systems that use automated speech recognition (ASR) technologyDesign and implement call flows IVR scripts queues and routing strategies to optimize call handling and customer experienceCollaborate...
-
Natural Language IVR Architect
1 month ago
Middletown, United States CAI Full timeJob ID NumberR3163Employment TypeFull timeWorksite FlexibilityOnsiteJob SummaryAs the Natural Language IVR Architect, you will design and implement systems that use automated speech recognition (ASR) technology on the development team.Job DescriptionJob Profile SummaryWe are seeking a Natural Language IVR Architect to design and implement systems that use...
-
Generative AI Solutions Architect
2 weeks ago
Middletown, Pennsylvania, United States Data-Core System, Inc. Full timeJob OverviewSalary: Dependent on ExperienceData-Core Systems, Inc. is a leading provider of information technology, consulting, and business process solutions. We deliver innovative technological advancements and have partnered with various sectors, including healthcare, education, and government. Our commitment to client satisfaction drives us to integrate...
-
Director of Infrastructure Solutions Architect
3 months ago
Middletown, United States US Electrical Services Full timeEmpower your Future at USESI U.S. Electrical Services, Inc. is one of the country's largest independent electrical wholesale distributor comprised of 12 regional businesses, over 100 years of experience, and more than 2,000 employees. We are seeking an experienced and talented Director of Security & Infrastructure Solutions to join our dynamic and...
-
Natural Language IVR Architect
3 days ago
Middletown, Pennsylvania, United States CAI Full timeJob SummaryWe are seeking a highly skilled Natural Language IVR Architect to join our team at CAI. As a key member of our development team, you will design and implement systems that utilize automated speech recognition (ASR) technology to enhance customer experience.Key ResponsibilitiesDesign and Implement SystemsDevelop and implement systems that leverage...
-
Gen AI Architect
2 days ago
Middletown, Pennsylvania, United States Data-Core System, Inc. Full timeJob DescriptionCompany OverviewData-Core Systems, Inc. is a leading provider of information technology, consulting, and business process services. We offer innovative tech solutions and have worked with various organizations, including companies, hospitals, universities, and government institutions. Our mission is to deliver exceptional client satisfaction...
-
Middletown, Connecticut, United States Aztec Office Full timeAbout Aztec OfficeAztec Office is a leading provider of office technology solutions in the Northeastern United States. We support clients' full IT environments across print and copy, scan and document management, unified communications, audio/visual, desktop computing, and IT support.Our local focus allows us to provide superior service to small and midsize...
-
Middletown, Pennsylvania, United States CAI Full timeJob SummaryWe are seeking a skilled Natural Language IVR Architect to join our team at CAI. As a key member of our development team, you will be responsible for designing and implementing systems that utilize automated speech recognition (ASR) technology.Key ResponsibilitiesDesign and implement systems that leverage ASR technology to enhance customer...
-
Unified Communications Sales Specialist
2 weeks ago
Middletown, Connecticut, United States Aztec Office Full timeJob OverviewAbout Aztec OfficeAztec Office stands as a premier provider of office technology solutions across the Northeastern United States. We cater to our clients' complete IT landscape, encompassing print and copy, scanning and document management, unified communications, audio/visual, desktop computing, and IT support. Our comprehensive support ranges...
-
Middletown, United States The Learning Experience #145 Full timeJob OverviewPosition: Preschool Center Admin AssistantBecome a part of a leading Academy of Early Education where "Happy Happens Here"At The Learning Experience, we are committed to fostering an environment that highlights talents, encourages the exchange of ideas, and promotes career advancement in Early Childhood Education.We are on the lookout for a...
-
Preschool Center Admin Assistant
1 month ago
Middletown, United States The Learning Experience #145 Full timeJob descriptionRole: Preschool Center Admin Assistant Join the fastest-growing Academy of Early Education in the nation where "Happy Happens Here"!At The Learning Experience, we are dedicated to providing a platform for showcasing talents, sharing ideas, and advancing careers in Early Childhood Education.We are currently seeking a passionate individual with...
-
Call Center Sales Associate
3 months ago
Middletown, United States RPG Full timeHiring Call Center Sales Associate! Our company is one of the top water purification companies in the North East! Not familiar with water purification? We install our systems to provide purified water to all corners of our customers households. Not only does this ensure safe drinking water, it also improves hair, skin, nails, prevents soap scum, and prevents...
-
Preschool Center Admin Assistant
1 month ago
Middletown, United States The Learning Experience #145 Full timeJob DescriptionJob DescriptionJob descriptionRole: Preschool Center Admin AssistantJoin the fastest-growing Academy of Early Education in the nation where "Happy Happens Here"!At The Learning Experience, we are dedicated to providing a platform for showcasing talents, sharing ideas, and advancing careers in Early Childhood Education.We are currently seeking...