Strategic Customer Success Manager
2 weeks ago
For the past 25 years, Bullhorn has dedicated itself to building industry-leading, cloud-based software for the staffing and recruitment industry. Led by the original co-founder, partnered with venture capital, and powered by seasoned leaders across a global workforce with an eye toward innovation, Bullhorn has had year over year growth, making it the market leader in the recruitment software space while allowing for new opportunities for over 29% of our employees to advance their careers in the past 12 months.
We are a remote-first organization and over 38% of our employees reside outside the United States. Headquartered in Boston, we also have offices in London, Brighton, Rotterdam, Frankfurt and Sydney (just in case you're in the area to stop by). Whether you're local or remote, our vision is to ensure every employee has a sense of belonging, a voice that is heard, and a clear path for success. Your incredible experience as an employee will consist of flexible work hours to ensure a positive work-life balance and use Zoom, Slack, and other tools to stay connected.
About the role
Reporting to our Director of Customer Success, the Customer Success Manager will be responsible for expanding the depth and breadth of Bullhorn products with your customers to ensure continued long-term success. You will help clients define and implement best practices that fit their Customer Success processes and ensure alignment with configurations & best practices to fit the customer's business needs. This position requires a mixture of strategic consulting, technical expertise, project management, organizational, problem-solving, and advisory skills. The ideal candidate will be comfortable interacting with customers, working autonomously, and driving outcomes.
A typical day will include...
- Being responsible for defining and executing a technical strategy to drive outcomes of existing strategic enterprise customers
- Partnering with the Account Management team and customer data to proactively identify customer engagements for immediate improvement in adoption and value
- Prioritizing options and execute next steps to optimize experience and overall utilization of solution
- Using your solid technical skills and aptitude as needed - CRM, databases, data integration processes, , and various SaaS platforms are considered relevant
- Working with an executive presence and confidence in communicating with technical, business, and VP & C-level stakeholders
This role is a fit for you if...
- You have 5+ years of hands on Professional Services/Enterprise product implementation or related experience
- You have experience with spearheading initiatives with cross-functional teams on a number of concurrent engagements
- You have experience in working with complex, multi-divisional, multi-geographical customers
- You have the ability to break down ambiguous problems into concrete, manageable components and think through optimal solutions
What we offer...
- Benefits eligibility effective DAY ONE including Medical, Dental, Vision, 401(k), 401(k) Match, and more
- Unlimited Planned Paid Time Off
- Global Mental Health Support
- On-Demand Learning & Development
- Quarterly paid volunteer days
- Lucrative Employee Referral Program (eligible for prior to your first day)
- Company-wide mentor program
Bullhorn's core purpose is to create an incredible customer experience, which starts with first creating an incredible employee experience. Our vision is for every employee to have a sense of belonging, a voice that is heard, and a clear path for success. We are committed to building diverse and inclusive teams, and our culture is shaped by our five core values: Ownership, Energy, Speed & Agility, Service, and Being Human.
We are a people-first culture where everyone's contribution is valued and respected. We're looking for smart, forward-thinking individuals who aren't afraid to challenge the status quo and bring fresh perspectives to the table. If you're someone who thrives in a casual, yet fast-paced and agile environment, we'd love to have you join us.
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