See more Collapse

Customer Success Manager

1 month ago

Remote, Oregon, United States VideaHealth Full time

About Us:

VideaHealth is a cutting-edge AI-powered solution for dentistry, developed by a team of business operators, engineers, AI scientists, and clinicians spun out of MIT. Our vision is to be the first company to diagnose a billion people globally. Our product is already used by thousands of dental clinicians to improve the quality of care through faster diagnoses, lower operating costs, and improved patient understanding.

About the Position:

The Customer Success Manager is a critical member of the Customer Success team leading the company's strong mission to deliver an exceptional VideaHealth client experience. This role will be a great fit if you are passionate about making a difference in a patient's health, energized by delivering high client satisfaction, and think strategically about client relationships.

Key Responsibilities:

  • Clinical team onboarding, training and support
  • Ability to engage dental clinical teams driving VideaAI product adoption via a consultative approach through your expertise in practice workflow integration
  • Own the client relationship, partnering with the sales and implementation teams, and taking over management for ongoing client happiness
  • Drive product adoption and partner with clients to successfully achieve KPIs
  • Own all aspects of client renewals. Collaborate with sales peers, when appropriate, on accelerating account expansion and renewals.
  • Expand user base continuously and grow revenues through cross-selling and up-selling
  • Forecast and manage the health of your clients
  • Develop and deepen relationships with clients that provide insight into their company goals and strategies
  • Ensure client delight that drives client advocacy opportunities
  • Be a client consultant. Analyze the client's use of the product and identify trends and success metrics by running reports with our data visualization tools. Share opportunities with clients for greater enrollment and engagement
  • Act as a client advocate and be the voice of the client internally to refine the client experience including client implementation, onboarding, and product experience.
  • Contribute to product roadmap planning
  • Provide top-level service to our rapidly growing client base, sharing the transformative impact of our products to excite and delight
  • Be well versed in issue management, including appropriate escalation and client expectation management

Requirements:

  • 3+ years client success experience
  • SAAS expertise
  • Start-up experience and understanding the unique experience it entails
  • Ability to thrive and quickly pivot when market dynamics dictate
  • Adept at managing multiple stakeholders internally and externally with differing seniority
  • Dental, DSO, healthcare industry, digital therapeutics, or digital healthcare background
  • Proven track record of exceeding ARR goals and client satisfaction across a book of business
  • Ability to develop strategic client strategies to support retention and client growth via cross-selling or up-sell initiatives
  • Strong customer data analysis skills highlighted by ability to take learnings and turn them into actionable insights and tactics that drive product adoption
  • Highly organized, able to multitask, and easily adapts and responds to change
  • Strong communication skills. Ability to simplify and convey complex information in a confident and articulate manner while effectively communicating across various target audiences
  • Comfortable conducting product demonstrations and presenting virtually or in-person
  • Ability to solve problems quickly and creatively in a highly collaborative environment
  • Demonstrated ability to work successfully on cross-functional teams
  • Willingness to travel
  • Experience managing a range of priorities and accounts, focusing on what is critical
  • Comfort with ambiguity: experience adapting in rapidly changing environments and contributing to an evolving sales process
  • Growth mindset: always looking for an opportunity to learn, grow, and give/receive feedback

VideaHealth is supported by some of the best investors in the world, having raised over $27M in Venture Capital from Tier 1 investors such as Spark Capital (Twitter, SnapChat, SmileDirectClub), Zetta Venture (Kaggle), and Pillar VC (PillPack), as well as angel investors such as Frederic Kerrest (Co-founder of Okta). Our work has been featured in TechCrunch, Wall Street Journal, and many other outlets.

If you want to join a breakthrough healthtech company and help accelerate its impact and growth, we encourage you to apply for this exciting opportunity

We have other current jobs related to this field that you can find below

  • Manager of Customer Success

    4 weeks ago

    Remote, Oregon, United States Security Innovation Full time

    Security Innovation is looking for a creative, energetic, and data-driven Customer Success Manager to join our team This is a player/coach role that will report to our Vice President of Global Sales. The Customer Success Manager will lead a team that best understands the needs of our customers while ensuring customers get the most value out of our solutions...

  • Manager, Customer Success

    4 weeks ago

    Remote, Oregon, United States RingCentral Full time

    RingCentral Events Manager, Customer Success - EventsRemoteSay hello to possibilities. It's not everyday that you consider starting a new career. We're RingCentral, and we're happy that someone as talented as you is considering this role. First, a little about us, we're the $2 billion global leader in cloud-based communications and collaboration software....

  • Customer Success Manager

    4 weeks ago

    Remote, Oregon, United States Forte Full time

    As a Customer Success Manager, you will lead the effort in promoting our end-to-end platform solutions, with a focus on ensuring successful adoption and value realization for all of our customers. You enjoy the challenge of cross-team collaboration and will work alongside our Go-to-Market and Product teams to unify the customer experience. Most importantly,...

  • Customer Success Manager

    4 weeks ago

    Remote, Oregon, United States Yembo Full time

    The Yembo Customer Success team is a key department for building a strong client base of raving fans. As a Customer Success Manager you will be responsible for ensuring our customers get maximum value from the Yembo suite of products. You will focus on developing close relationships with enterprise level clients and creating best in class workflows that...

  • Customer Success Manager

    3 days ago

    Remote, Oregon, United States LogRocket Full time

    Join one of Boston's top startups and help solve a huge challenge for product managers and developers: understanding the customer experience. We're looking for a highly motivated Customer Success Manager to join our fast growing CS Team at LogRocket. We have a product that customers are already raving about, and your experience will help in building the...

  • Customer Success Manager

    1 month ago

    Remote, Oregon, United States AppOmni Full time

    About AppOmniAppOmni is leading the cybersecurity and AI revolution. We created the category called SaaS security posture management (SSPM). And now, over 25% of the Fortune 100 and many global companies are using our platform to overcome challenges such as SaaS application attacks, sensitive data exposure, insider threats, and so much more. Our mission is...

  • Customer Success Manager

    1 week ago

    Remote, Oregon, United States Field Nation Full time

    Who we are:Field Nation brings companies and service professionals together through an integrated, easy-to-use platform. We support businesses looking to grow their service offerings while also empowering technicians to leverage their skills on their own terms. Our mission is to help the service delivery industry do great work, and we live that mission by...

  • Customer Success Manager

    4 weeks ago

    Remote, Oregon, United States Skillsoft Full time

    At Skillsoft, we propel organizations and people to grow together through transformative learning experiences. We believe every team member has the potential to be AMAZING. Join us in our quest to transform learning and help individuals unleash their edge.OVERVIEWWe are seeking a highly motivated and experienced Tech Touch Customer Success Manager to join...

  • Customer Success Manager

    3 hours ago

    Remote, Oregon, United States Cybereason Full time

    About the CompanyCybereason is on a mission to reverse the adversary advantage by empowering defenders with ingenuity and technology to end cyber attacks. We have the technology, and now we are looking to expand our talent - Come and talk to us about joining a market leader and a diverse team of passionate people who win as one, ensuring a customer-first...

  • Customer Success Manager

    4 weeks ago

    Remote, Oregon, United States Knock Full time

    We are very happy to announce that we have officially re-opened our Ballard, WA HQ office for voluntary use In order to maintain safety, comfort and flexibility, we currently offer most employees the choice between 3 work locations: HQ-first, Hybrid or Remote; if there are specific location needs, the job description will indicate that below. It is also...

  • Customer Success Manager

    4 weeks ago

    Remote, Oregon, United States Halcyon Full time

    What we do:Halcyon is the industry's first dedicated, adaptive security platform that combines multiple proprietary advanced prevention engines along with AI models focused specifically on stopping ransomware.Who we are:Halcyon was formed in 2021 by a team of cyber industry veterans after battling the scourge of ransomware (and advanced threats) for years at...

  • Customer Success Manager

    1 month ago

    Remote, Oregon, United States Helium 10 Full time

    About Us:We're Helium 10, the leading Software company for Amazon sellers. We move fast, really fast, so we need someone who can keep up. We're experts at our craft (and if not, we become experts, fast) and we hold each other to a high standard. Why? We're shaping the future for Amazon sellers and our customers deserve the best. We make tough decisions, own...

  • Customer Success Manager

    5 days ago

    Remote, Oregon, United States Revalize Full time

    Company DescriptionAt Revalize, we build the software and technology that powers sales of manufactured, complex products. Our customers rely on our software to select and sell everything from commercial ovens, to specialized pumps and valves, to grain elevators, and more. We are the global leader in sector-specific software solutions that help manufacturers...

  • Customer Success Manager

    4 weeks ago

    Remote, Oregon, United States Arcadia Full time

    Arcadia is dedicated to happier, healthier days for all. We transform diverse data into a unified fabric for health. Our platform delivers actionable insights for our customers to advance care and research, drive strategic growth, and achieve financial success. For more information, visit Why This Role Is Important to Arcadia At , the Customer Success...

  • Customer Success Manager

    4 weeks ago

    Remote, Oregon, United States Bond Full time

    Founded in 2019, Bond's mission is to accelerate the pace of financial innovation and access to capital. Bond is now part of Fortune 500 financial technology company FIS (NYSE:FIS). It's challenging for most businesses to build and offer engaging financial services products to their customers. Whether that's launching a new credit or debit card, a savings...

  • Customer Success Manager

    1 month ago

    Remote, Oregon, United States VSCO Full time

    About VSCOAt VSCO, our mission is to nurture creativity so you can make it. We are a leading photo and video editor with a library of 200+ premium quality presets and tools, an easy-to-use video editor, and a curated collection of photography of all genres, styles and aesthetics from our global community of talented creators. We are looking for humble...

  • Customer Success Manager

    4 weeks ago

    Remote, Oregon, United States Amplemarket Full time

    What is Amplemarket all about?Amplemarket's premise is that a lot of the playbooks used by B2B sales teams that worked 5 years ago don't cut it anymore.In today's environment, sales teams need to have a tremendous amount of information about their prospects to decide when is the best moment and channel to reach out in the most relevant way. You can't do this...

  • Customer Success Manager

    4 weeks ago

    Remote, Oregon, United States Saviynt Full time

    Saviynt is an identity authority platform built to power and protect the world at work. In a world of digital transformation, where organizations are faced with increasing cyber risk but cannot afford defensive measures to slow down progress, Saviynt's Enterprise Identity Cloud gives customers unparalleled visibility, control and intelligence to better...

  • Manager, Customer Success

    1 month ago

    Remote, Oregon, United States ServiceNow Full time

    Company DescriptionAt ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for...

  • Customer Success Manager

    2 days ago

    Remote, Oregon, United States Securly Full time

    Company Overview: Securly, Inc. is the pioneering leader in AI-driven student safety and wellness solutions for K-12 schools. Our award-winning technology safeguards over 20 million students across 20,000 schools globally, continuously raising industry standards. Recognized as an EdTech Product of the Year and a Top Place to Work, we are driven by our...