Experience Research Senior Associate

1 month ago

Westerville, Ohio, United States JPMorganChase Full time

Job Description
As an Experience Research Senior Associate in Corporate Technology's Legal Technology Experience Design (EXD) team, you will play a pivotal role in shaping user experiences across our products and services. Leveraging advanced proficiency in research methods, analysis, and both quantitative and qualitative techniques, identify customer needs and translate them into actionable insights and recommendations. You will act as a core contributor to aid in developing research studies that answer user needs. Your work will directly impact the design, architecture, and functionality of our offerings, collaborating with cross-functional teams to contribute to discussions on design and research, and leading the decision on which methods best suit key design questions.
As a part of the Legal EXD team, you help shape a first-class, intuitive, personalized, and seamless employee experience for JPMC's Legal Department as they deliver on their role of managing legal risk and exposure. Focuses include facilitating easy access to information, automation of manual tasks to free up team to do "legal work", workflow solutions to intake requests and track/monitor resulting tasks, and more. We strive to provide enjoyable technology experiences to a group that is traditionally relies on pen and paper.
Job responsibilities

  • Conduct and execute research studies using advanced research methods, such as surveys, interviews, ethnography, and quantitative and qualitative techniques, to gather customer insights
  • Analyze and interpret data, identify patterns and trends, and provide actionable recommendations to inform user experience design decisions and facilitate improvements in customer satisfaction and engagement
  • Collaborate with cross-functional teams to ensure the integration of user insights into product development processes based on research findings
  • Contribute to the creation and refinement of experience research strategies and connect craft work to business goals and success metrics, taking into consideration downstream implications
  • Stay current with industry trends and incorporate knowledge into team insights

Required qualifications, capabilities, and skills

  • 3+ years of experience or equivalent expertise in generative and evaluative user experience research, employing advanced research methods and techniques
  • Demonstrated proficiency in both quantitative and qualitative research methods, including survey and interview design, ethnography, and data analysis
  • Advanced knowledge of user experience design principles and practices, with a focus on how ethnographic principles influence effective user experiences
  • Advanced understanding of current research methodologies, with the ability to review and understand how to apply current research practices to better inform experience designs
  • Experience with stakeholder management
  • Experienced with conducting research to inform and create experience and process maps and user segments/personas
  • Knowledge of service design

Preferred qualifications, capabilities, and skills

  • Experience with service design
  • Experience with Adobe Analytics or other digital product/app metrics tools and measurement

About Us
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans
About the Team
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.

  • Experience Design Senior Associate

    3 weeks ago

    Westerville, Ohio, United States JPMorganChase Full time

    Job Description Contribute to innovative experience design, blending user needs with business goals in the dynamic environment of financial services.As an Experience Design Senior Associate in Machine Learning Intelligence Operation (MILO), you will play a pivotal role in shaping the user experience of our products and services by leveraging your advanced...

  • User Experience Design Associate

    3 weeks ago

    Westerville, Ohio, United States JPMorganChase Full time

    Job Description Join as a key team player in experience design, contributing to impactful user experiences in the digital financial space.As an Experience Design Associate in Chase Consumer Banking, you will play a crucial role in conceptualizing, structuring, and detailing our offerings within the context of a broader user journey. Leveraging your...

  • Vice President User Experience Research

    1 month ago

    Westerville, Ohio, United States JPMorganChase Full time

    Job Description Join us to pioneer user experience insights, shaping products that resonate with customers and end users. Foster a culture of continuous learning as you mentor and coach junior researchers and designers and bring your thought leadership and expertise to the team.As a Vice President of Experience Research in Operations, you will play a pivotal...

  • Senior Product Associate

    2 months ago

    Westerville, Ohio, United States JPMorganChase Full time

    Job Description Unleash your expertise in product development and optimization by leveraging user research, analyzing metrics, and collaborating across one of the world's most innovative financial organizations.As a Senior Product Associate in Customer Identity & Authentication - Secure Insights - Data, you contribute to the team by leveraging your expertise...

  • Senior Product Associate

    2 months ago

    Westerville, Ohio, United States JPMorganChase Full time

    Job Description Unleash your expertise in product development and optimization by leveraging user research, analyzing metrics, and collaborating across one of the world's most innovative financial organizations.As a Senior Product Associate in Service Product Group, you contribute to the team by leveraging your expertise in product development and...

  • Senior Product Associate-Small Business Lending

    4 weeks ago

    Westerville, Ohio, United States JPMorganChase Full time

    Job Description Unleash your expertise in product development and optimization by leveraging user research, analyzing metrics, and collaborating across one of the world's most innovative financial organizations.As a Senior Product Associate in the Small Business Lending team in Business Banking, you contribute to the team by leveraging your expertise in...

  • Senior Product Associate Assisted Services

    1 month ago

    Westerville, Ohio, United States JPMorganChase Full time

    Job Description Unleash your expertise in product development and optimization by leveraging user research, analyzing metrics, and collaborating across one of the world's most innovative financial organizations.As a Senior Product Associate in Global Employee Help Product, you contribute to the team by leveraging your expertise in product development and...

  • Senior Product Associate, Cash and Check Management

    2 months ago

    Westerville, Ohio, United States JPMorganChase Full time

    Job Description Unleash your expertise in product development and optimization by leveraging user research, analyzing metrics, and collaborating across one of the world's most innovative financial organizations.As a Senior Product Associate in the Cash and Check Management team, you will contribute to the team by leveraging your expertise in product...

  • Authentication and Authorization Senior Product Associate

    2 months ago

    Westerville, Ohio, United States JPMorganChase Full time

    Job Description Unleash your expertise in product development and optimization by leveraging user research, analyzing metrics, and collaborating across one of the world's most innovative financial organizations.As a Senior Product Associate in Identity and Access Management - Authentication and Authorization, you contribute to the team by leveraging your...

  • Maintenance Technician

    3 days ago

    Westerville, Ohio, United States Westerville Senior Living Full time

    Job SummaryWe are seeking a skilled Maintenance Technician to join our team at Westerville Senior Living. As a key member of our facilities team, you will be responsible for ensuring the smooth operation of our community's physical plant and maintaining a safe, clean, and comfortable environment for our residents.Key ResponsibilitiesRespond to resident...

  • Senior Product Delivery Associate

    4 weeks ago

    Westerville, Ohio, United States JPMorganChase Full time

    Job Description Be at the heart of transforming visions into market-ready products, while you navigate through and solve complex challenges. In this dynamic environment, you provide advisory on smooth product delivery and support change initiatives, marking a significant step in your career growth and innovation journey. Join our dynamic Deposit 2.0 team as...

  • Quant Analytics Associate Senior

    4 weeks ago

    Westerville, Ohio, United States JPMorganChase Full time

    Job Description We're driven by curiosity, passion, optimism, and the belief that everybody can grow.Digital Analytics is tasked with measuring and analyzing the current customer experience when using the bank's web and mobile products and to provide actionable recommendations to enhance the consumer experience in order to build long term, profitable...

  • Product & Segments - Financial Analysis - Senior Associate

    4 weeks ago

    Westerville, Ohio, United States JPMorganChase Full time

    Job Description We are seeking a strategic thinker with a highly collaborative mindset to join our high performing Product & Segments finance team. Our team provides a strategic partnership to the cross-functional Product and Customer Segment teams to provide financial rigor around planning for growth, reporting performance and developing enhanced financial...

  • Office Administration Manager

    2 weeks ago

    Westerville, Ohio, United States Westerville Senior Living Full time

    Job OverviewAt Westerville Senior Living, we are committed to fostering an environment where individuals can thrive, age gracefully, and share meaningful experiences. Our mission is rooted in compassion, dedication, and a sense of community. If you possess a strong work ethic and a passion for supporting others, we invite you to explore this...

  • Office Administration Manager

    2 weeks ago

    Westerville, Ohio, United States Westerville Senior Living Full time

    Job OverviewAt Westerville Senior Living, we are dedicated to fostering an environment where individuals can thrive, age gracefully, and share meaningful experiences. Our mission is built on compassion, diligence, and joy. If your journey includes a passion for service and a strong work ethic, we invite you to explore this opportunity.Position SummaryThe...

  • Office Administration Manager

    2 weeks ago

    Westerville, Ohio, United States Westerville Senior Living Full time

    Job OverviewCompany Overview:At Westerville Senior Living, we are dedicated to fostering an environment where aging is embraced with dignity and joy. Our mission is to create a community filled with compassion, dedication, and vibrant stories.Position Summary:The Office Administration Manager is responsible for overseeing the business operations of the...

  • Analytics Solutions Tableau, Databricks Senior Associate

    3 weeks ago

    Westerville, Ohio, United States JPMorganChase Full time

    Job Description You are a highly motivated individual with advanced analytics, problem solving, influencing, interpersonal and communication skills. You have found the right team.As an Analytics Solutions Associate Senior in Firmwide HR P&A reporting & analytics team at JPMorgan Chase, you will build and maintain a wide variety of analytical reports and...

  • Analytics Solutions Tableau, Databricks Senior Associate

    2 months ago

    Westerville, Ohio, United States JPMorganChase Full time

    Job Description You are a highly motivated individual with advanced analytics, problem solving, influencing, interpersonal and communication skills. You have found the right team. As an Analytics Solutions Associate Senior in Firmwide HR P&A reporting & analytics team at JPMorgan Chase, you will build and maintain a wide variety of analytical reports and...

  • Employee Relations Partner Senior Associate

    2 months ago

    Westerville, Ohio, United States JPMorganChase Full time

    Job Description Do you have Employee Relations investigation experience? If so, this may be the role for youAs an Employee Relations Partner in the Global Employee Relations organization, you will help establish and implement a global vision, strategy and operating model to better understand and respond to manager and employee concerns. This includes...

  • Payroll Operations Analyst, Senior Associate

    2 months ago

    Westerville, Ohio, United States JPMorganChase Full time

    Job Description Join the JPMorgan Chase Payroll Team JPMorgan Chase is constantly growing and we are looking for an individual who is excited about growth opportunities within an ever changing department. As a Payroll Operations Analyst in Payroll, you will be responsible for bi-weekly, semi-monthly and monthly accurate and timely processing of 170,000 US...