PT Front Desk Agent
2 months ago
The Oxford Collection of hotels is a rapidly growing, innovative and progressive organization that truly recognizes the value of its employees.
We are looking to expand our exceptional team with talented, energetic individuals who embrace our values and are devoted to being second to none.
We offer competitive pay and a robust benefits package (medical, dental, vision, 401k/profit sharing, PTO, and property discounts).
The Guest Experience Representative is responsible for providing the first point of contact to guests and creating an excellent first impression for the guests of the Oxford Collection of hotels while maintaining sanitation and cleanliness standards.
RESPONSIBILITIES:
All duties and responsibilities of this position are to be performed with exceptional caring and genuine guest service upholding the Oxford Collection of hotels standards and culture at all times.
Guest Experience (80%): Register guests into computer system, verifying registrations, address and credit information. Answering all incoming calls with guest inquiries. Remain available to guests at all times. Provides general hotel information to guests. Responsible for appropriate key control. Solicits guest feedback regarding hotel services and take action to solve deficiencies. Updates availability in computer system as needed. Communicates frequently with housekeeping, maintenance and bistro. Ensures the front desk remains organized while maintaining sanitation and cleanliness standards at all times. Maintain integrity, confidentiality, and sensitivity when working with both internal and external clients & guests.
Perform all tasks in compliance with federal, state, local, food safety and sanitation requirements and Oxford Collection of hotels safety standards and security procedures.
Administration (10%): Must be aware of inventory of rooms at all times. Reports any guest incidents to Evening Manager, AGM and/or GM. Counts bank and reports discrepancies to management.
Other (10%): May participate in drivers program. Other hotel related duties as assigned.
COMPETENCIES
Detail Orientation - Is accurate and methodical with details and / or numbers
Stress Management – Functions well under stress
Adaptability / Flexibility – Maintains focus and positive attitude amidst change or under pressure
Interpersonal Communication – Relates well with people, verbally and in written form
Customer Focus – Builds positive and fruitful customer relationships
Team Orientation – Works cooperatively with others, establisher rapport, and is organizationally sensitive
Ethics, Integrity, Values – Ably builds trust, and is widely trusted
Company Character – Supports company vision and values
EDUCATION & EXPERIENCE
High School Diploma or GED preferred
One year customer service preferred
Experience with Microsoft Office products
Hospitality Experience preferred
JOB REQUIREMENTS
Proof of eligibility to work in the United States
Reliable transportation to and from work
Ability to work a flexible schedule including evening, weekends and holidays
Regular and reliable attendance
PHYSICAL REQUIREMENTS
Must be able to stand on feet throughout the day;
Must be able to perform simple grasping, fine manipulation, and repetitive hand and arm movements frequently
Must be able to bend, squat, crawl, kneel, push, pull, and walk on uneven surfaces on an occasional basis
While primarily an indoor job, must be able to walk outside in a variety of weather conditions (rain, wind, snow, heat)
Must be able to climb stairs both inside and outside and frequently lift 20 lbs. and occasionally up to 50 lbs.
The Oxford Collection of hotels is proud to be an Equal Opportunity Employer.
We are committed to providing an environment of mutual respect where equal employment opportunities are available to all candidates and employees without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
This policy applies to all terms and conditions of employment? We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce.
All offers are contingent on preemployment screening.-
Evening Front Desk Agent
21 hours ago
Portland, Oregon, United States Canterbury Hotel Group Full timeCanterbury Hotel Group is seeking a dedicated and customer-focused Front Desk Agent to join our team for evening shifts. As the first point of contact for our guests, you will play a vital role in ensuring their experience at Canterbury Hotel Group is exceptional. You will be responsible for managing all aspects of guest check-in and check-out, handling...
-
Front Desk and Night Audit Agent
15 hours ago
Portland, Oregon, United States Canterbury Hotel Group Full timeCanterbury Hotel Group is seeking a dedicated and customer-focused Front Desk and Night Audit Agent to join our team. In this role, you will be the first point of contact for our guests, ensuring a smooth and enjoyable experience from check-in to check-out. As a Front Desk and Night Audit Agent, you will be responsible for managing all aspects of guest...
-
Front Desk Representative
16 hours ago
Portland, Oregon, United States Marriott Full timeJob SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at The Ritz-Carlton. As a Front Desk Agent, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience.Key ResponsibilitiesProcess all guest check-ins by confirming reservations, assigning rooms, and...
-
Front Desk Representative
20 hours ago
Portland, Oregon, United States Marriott Full timeJob SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at The Ritz-Carlton. As a Front Desk Agent, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience.Key ResponsibilitiesProcess all guest check-ins by confirming reservations, assigning rooms, and...
-
Front Desk Manager
2 days ago
Portland, Oregon, United States Radisson Hotel Portland Airport Full timeJob SummaryWe are seeking a highly skilled and experienced Front Desk Supervisor to join our team at Radisson Hotel Portland Airport. As a key member of our front office team, you will be responsible for providing exceptional guest service, managing front desk operations, and leading a team of front desk staff.Key ResponsibilitiesGuest Service Delivery:...
-
Front Desk Night Audit
2 weeks ago
Portland, Oregon, United States Moxy Portland Downtown Full timeMoxy is the newest bold + distinctive lifestyle hotel in Downtown Portland. To revolutionize the category requires a lot of moxie. We are in search of a fabulous Front Desk Night Audit. If you are astute enough to balance the books and roll the day while still fulfilling the obligations of a dedicated crew member we should talk"If you've got guts, you've got...
-
Front Desk Supervisor
2 days ago
Portland, Oregon, United States Sage Hospitality Group Full timeJob SummaryWe are seeking a highly skilled and experienced Front Desk Supervisor to join our team at Sage Hospitality Group. As a key member of our front office staff, you will be responsible for ensuring the smooth operation of our hotel's front desk, providing exceptional customer service, and maintaining a high level of hospitality.Key...
-
Front Desk Associate
2 days ago
Portland, Oregon, United States Gold's Gym Washington Full timeJob Summary:We are seeking a highly motivated and customer-focused Front Desk Associate to join our team at Gold's Gym Washington. As a Front Desk Associate, you will be responsible for providing exceptional customer service, managing front desk operations, and ensuring a positive experience for our members and guests.Key Responsibilities:Customer Service:...
-
Front Desk Supervisor
21 hours ago
Portland, Oregon, United States Sage Hospitality Group Full timeJob SummaryWe are seeking a highly skilled and experienced Front Desk Supervisor to join our team at Sage Hospitality Group. As a key member of our front office staff, you will be responsible for ensuring the smooth operation of our hotel's front desk, providing exceptional customer service, and maintaining a high level of hospitality.Key...
-
Front Desk Supervisor
4 weeks ago
Portland, Oregon, United States Radisson Hotel Portland Airport Full timeWe are seeking a dynamic and experienced Front Desk Supervisor to join our team. The ideal candidate will be responsible for directing, planning, and coordinating activities of the front desk staff to ensure prompt, courteous service to all guests and guarantee their experiences are distinctively supreme.Position Information: Full-time position, hourly rate...
-
Front Desk Associate
2 days ago
Portland, Oregon, United States PM Hotel Group Full timeJob SummaryWe are seeking a highly skilled and customer-focused Front Desk Associate to join our team at PM Hotel Group. As a key member of our front office team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience.Key ResponsibilitiesGuest Services: Greet and welcome guests, respond to their...
-
Security PT Weekends
1 month ago
Portland, Oregon, United States NorthWest Place Full timeSecurity PT WeekendsNorthWest Place; Portland's premier senior living community is currently seeking front desk Security with flexible schedule and with great customer service skills, basic computer knowledge. Security duties include monitoring Camera feed assuring security of the building, outside rounds viewing grounds. Responding to Unit pendants pull...
-
Front Desk Coordinator
2 weeks ago
Portland, Oregon, United States RVK Full timeRVK is an independently owned, national firm with headquarters in Portland, OR and regional offices in Boise, ID, Chicago, IL, and New York, NY. We provide unbiased investment consulting services to nearly 200 clients, including corporations, public retirement systems, Taft-Hartley funds, nonprofit organizations, operating reserve funds, high-net-worth...
-
Chiropractic & Front Desk Support
6 days ago
Portland, Oregon, United States Renew Accident & Injury Chiropractic Clinic Full timeRenew Accident & Injury Chiropractic Clinic is seeking a dedicated and compassionate individual to join our growing team as a Front Desk/Chiropractic Assistant. We are committed to providing exceptional patient care and strive to create a welcoming and supportive environment for both patients and staff. About the Role This role offers a unique opportunity...
-
Front Desk/Spa Attendant
2 months ago
Portland, Oregon, United States Blooming Moon Wellness Spa Full timeBlooming Moon Spa is seeking a long-term addition to our front desk team We are hiring a Front Desk/Spa Attendant. If you value cruelty-free product lines, environmentally friendly practices, supporting rad woman-owned small businesses, holistic self-care, and a beautiful work atmosphere, we just may be your perfect matchOur ideal candidate will possess: 1+...
-
Front Desk Team Member
4 weeks ago
Portland, Oregon, United States Montavilla Guitar Studio Full timeMusic Lessons Studio Team Member SearchMontavilla Guitar Studio is a growing business that is changing the musical world by guiding musicians to reach the highest levels of musicianship. Our services include in-person and remote music lessons. Experience with, and understanding of, music education is preferred. Experience with Vagaro booking software is...
-
Front Desk and Night Audit Specialist
6 days ago
Portland, Oregon, United States PDK Hotel Group Full timePDK Hotel Group is seeking dedicated individuals to join our team as Front Desk and Night Audit Specialists. We are committed to providing a personalized and exceptional experience for every guest, ensuring their stay is both pleasant and seamless. As a Front Desk and Night Audit Specialist, you will play a vital role in creating a welcoming and memorable...
-
Hotel Front Desk Clerk
4 weeks ago
Portland, Oregon, United States SureStay Hotel by Best Western Full timeThe SureStay Hotel by Best Western is accepting resumes for an open swing shift front desk position. Responsibilities include: Checking in and out guests, processing payments and recording guest transactions, answering the phone, taking reservations, communicating with maintenance and housekeeping, maintaining organization and cleanliness around the office...
-
Front Desk/Patient Relations Coordinator
2 weeks ago
Portland, Oregon, United States Summit Oral Surgery Full timeFront Desk CoordinatorSummit Oral Surgery is seeking a dynamic and outgoing Front Desk Coordinator to join our start-up practice in North Portland. This is a great fit for someone who enjoys interacting with people, has a knack for problem-solving, and is eager to grow within a dynamic healthcare environment.We are looking for a person with an exceptional...
-
Front Office Team Lead
6 days ago
Portland, Oregon, United States Residence Portland Cascades Station Full timePosition Overview:The Guest Services Supervisor plays a pivotal role in supporting the Front Desk Manager and/or General Manager by delivering exceptional, courteous, and efficient service to all guests before their arrival and throughout their stay. This position is also focused on optimizing room revenue and occupancy rates.Key Qualifications:Minimum of 2...