VP, Owner

1 month ago

Atlanta, Georgia, United States IHG Full time

Bringing True Hospitality to the world.

We want to welcome you to a world of bringing True Hospitality to everyone. When you join us at IHG, you become part of our global family. A welcoming culture of warmth, honesty and a passion for providing True Hospitality.

We pride ourselves on letting your personality and passions shine, recognizing the individual contribution you make and supporting your ambition to learn and create your own career path. In making a difference to our guests and owners, colleagues and communities, every day is a chance to create great and unique experiences, in your own way.

With over 370,000 colleagues in nearly 100 countries sharing our values, there's countless opportunities at your fingertips.

We're growing; grow with us.

Summary

Ensures the successful execution and delivery of all hotel and owner solution products (enhancements, corrections technical requirements and integration) and other ongoing release plan management details to improve owner value proposition.

Key Accountabilities

  • Responsible for managing all product roadmap for hotel and owner technology across all regions.
  • Own, direct, and manage hotel and owner solutions portfolio including In-Stay Experience, IHG Concerto for Owners (C4O), and Owner Lifecycle.
  • Responsible for implementation of all guests facing and in room technology across regions.
  • Gather, understand, and direct the creation of all technical requirements which will define the functionality of all hotel and owner products.
  • Partner in decision making surrounding delivery methodologies across the project landscape to drive the most efficient delivery model and increase the speed to market.
  • Work in collaboration with business leaders within HOCPP, Global C&T, and across other functions (ex: brands, operations/region, etc.) to ensure integration with internal IHG corporate systems.
  • Own all user-acceptance testing, hotel user testing and beta deployment activities in preparation for full global deployment. Ensure system is stable and deployment techniques are solid before certifying product for production rollout.
  • Own vendor and supplier management and product portfolio management for HOCCP group.
  • Consult globally with all regions, brands, stakeholders, and regional hotel operators/owners/managers to gather feedback.
  • Responsible for curating and managing a repository of all solutions, systems and applications deployed globally.
  • Responsible for developing regional, IHG internal and external solutions that deliver on the owner life cycle management value proposition.
  • Align product strategy and work of team against IHG strategic priorities/pillars and Global C&T strategic priorities.
  • Lead and develop teams of highly experienced, motivated, and talented professionals.
  • Ensuring all products and solutions are appropriate for all regions.
  • Facilitate collaboration among internal IHG teams to ensure Brands Standards are met by products and services.
  • Ensure integration between all current and future products.

Key Skills & Experiences

Education

Bachelor's degree (Master preferred) with progressive work experience in Computer Science/MIS/IT, Business Administration or Engineering or equivalent combination of education and work-related experience.

Experience

  • 10+ years in Hotel IT or IT Management role with minimum of 7 years in regional management capacity
  • Demonstrated experience working with multiple cultures and managing hotels/vendors/Owners across different countries within hospitality or related industry.
  • Strong architectural foundation and systems level knowledge with a demonstrated understanding of Property Management Systems, reservation systems, yield management systems, point of sale systems, and other hotel-based systems.
  • Experience in engaging cross functional working partnerships in a global organization.

Technical Skills and Knowledge

  • Strong influencing/consensus building
  • Strong analytical skills
  • Strong commercial acumen
  • Strong leadership, team building, interpersonal and communication skills

The salary range for this role is $147,000 to $275,000. This is the lowest to highest pay scale we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's pay position within the pay range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.

AS APPLICABLE: This job is also eligible for bonus pay.

You can apply for this role through the link below (or through internal career site if you are a current employee).

Note: No amount of pay is considered wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.

We'll reward all your hard work with a great salary and benefits - including great room discount and superb training.

Join us and you'll become part of the global IHG family - and like all families, all our individual team members share some winning characteristics. As a team, we work better together - we trust and support each other, we do the right thing, and we welcome different perspectives. You need to show us you care, that you notice the little things that make a difference to guests as well as always looking for ways to improve - click here to find out more about us.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

IHG is committed to promoting a culture of inclusion where everyone feels safe, respected, and valued. We seek talent from all backgrounds to join our teams and encourage our colleagues to bring their authentic and best selves to work.

#LI-CB1

#Hybrid

At IHG, we've made a promise. As one of the world's leading hotel groups, we're here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected - wherever they are in the world. Want to be part of the journey?

We need people like you to make a difference and create exceptional experiences every single day. Don't just join a growing team of 370,000 colleagues across 100 countries. Let your passion shine. Innovate and collaborate around the world. Embrace your ambition.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

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