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Athlete Services Coordinator

2 months ago

Las Vegas, Nevada, United States teamworkonline Full time

Who We Are:

UFC is the world's premier mixed martial arts organization (MMA), with more than 700 million fans and 243 million social media followers. The organization produces more than 40 live events annually in some of the most prestigious arenas around the world while broadcasting to over 900 million TV households across more than 170 countries. UFC's athlete roster features the world's best MMA athletes representing more than 80 countries. The organization's digital offerings include UFC FIGHT PASS, one of the world's leading streaming services for combat sports. UFC is part of TKO Group Holdings (NYSE: TKO) and is headquartered in Las Vegas, Nevada. For more information, visit and follow UFC at and @UFC on X, Snapchat, Instagram, and TikTok: @UFC.Endeavor is a global sports and entertainment company, home to many of the world's most dynamic and engaging storytellers, brands, live events, and experiences. The Endeavor network specializes in talent representation through entertainment agency WME; sports operations and advisory, event management, media production and distribution, and brand licensing through IMG; live event experiences and hospitality through On Location; full-service marketing through global cultural marketing agency 160over90; and sports data and technology through IMG ARENA and OpenBet. Endeavor is also the majority owner of TKO Group Holdings (NYSE: TKO), a premium sports and entertainment company comprising UFC and WWE.

The Role and What You'll Do:

The Athlete Services Coordinator is the first point of contact for guests at the UFC Performance Institute and is responsible for providing exceptional customer service and creating a welcoming environment for all who enter the facility. This position manages incoming phone calls, responds to inquiries via phone and email, interfaces with athletes and other guests, and ensures that all guests are checked-in and that the appropriate UFC Performance Institute personnel are notified of their arrival. The Athlete Services Coordinator must display a high level of critical thinking and an ability to multitask to manage the facility's complex scheduling needs and ensure a smooth flow of operations.

The successful candidate for this role will join a world-class interdisciplinary team of service providers with a proven track record of delivering world-leading support services to MMA and other professional athletes. The role will be integral in supporting the operational activities needed for the delivery of core services to UFC athletes, as well as wider business-related initiatives on a global scale. The UFC Performance Institute encourages innovative ways of thinking and challenges team members to be accountable for their professional standards of care while providing robust links to measurable performance outcomes in all that they do.

  • Greets all guests who enter the UFC Performance Institute and assists them with their check-in process and notifies appropriate Performance Institute personnel of the guests' arrival.
  • Cordially and professionally operates multiple communication platforms, assisting guests and/or staff with inquiries where possible and/or direction to the appropriate Performance Institute or UFC staff member(s).
  • Schedules services based on guest's needs and staff availability, paying close attention to potential conflicts and ensuring there is no overlap of guests.
  • Receives and sorts incoming mail and packages and coordinates delivery of express mail (FedEx, UPS, etc).
  • Assists with ordering, receiving, stocking, and distributing office supplies.
  • Maintains security by following procedures, monitoring logbook, issuing visitor badges, etc.
  • Maintains the appearance of the UFC Performance Institute reception area, ensuring that it is clean and safe.
  • Conducts tours of the facility.
  • Other duties and tasks as assigned.

You Have These:

  • Ability to work primarily evening shifts, weekends, and holidays as required.
  • Two (2) or more years of experience in reception or guest services, preferably in a fast-paced, high-volume environment.
  • Polished and professional with a polite, confident, and service-oriented personality.
  • Excellent interpersonal skills with proven ability to anticipate needs and fulfill guest requests.
  • Ability to work autonomously.
  • Strong time management skills and the ability to multi-task and address the needs of multiple guests simultaneously in a calm, professional manner.
  • Excellent attention to detail.
  • Ability to maintain discretion and confidential information.
  • Excellent proofreading and grammatical skills.
  • Working knowledge of Microsoft Excel, Word and Outlook.

We'd Love If You Also Have These:

  • Las Vegas-area local candidates preferred.
  • Knowledge of MMA

How we work:

Endeavor is at the center of sports, media, entertainment, and fashion and is a largely relationship-based business. To foster an environment of collaboration, develop our future talent, and build on relationships across leadership, peers, and teams, we work from the office 5 days per week. We see immeasurable value internally and throughout the core of the businesses we support.

Don't meet every single requirement? We are dedicated to building a diverse, inclusive, authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

Get to know us better:

The UFC Performance Institute (UFCPI) is the world's first Mixed Martial Arts (MMA) multi-disciplinary research, innovation, and training center, and is globally recognized for the performance infrastructures it provides to UFC and UFC Academy athletes. With world-class facilities in Las Vegas and Shanghai, and further global expansion now happening in Mexico City, the mission of the UFCPI is to promote performance-enhancement through the delivery of world-class coaching, science, and medical services to the world's best MMA and combat athletes. The core values of the UFCPI are aligned to maximizing the health and wellbeing of UFC athletes and to support fighters and coaches in optimizing their training, preparation, and ultimately performances in the octagon.

Endeavor unites and brings people together in our love of sport, culture, and entertainment. We understand this can only be accomplished when we lead with a lens of diversity, equity, and inclusion in everything we do. As a global company that drives culture, we strive to reflect the world's diverse voices. Endeavor is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, or religion or belief.