Technical Support Engineer

4 weeks ago

United States of America Home Based Philips Full time
Job TitleTechnical Support Engineer (NYC)Job Description

516120 Technical Support Engineer (NYC)

The Software Technical Support Level 2 will be responsible for support our installation and customer support teams at a senior level.

Your role:

** This position will be reporting to the main campus in New York City, Monday-Friday 8am-5pm

  • Analyzing break/fix issues and working with empathy and sense of urgency to deliver solutions to meet customer/partner needs, ensuring all customers receive prompt and courteous support enabling the highest possible customer satisfaction.
  • Working through the resolution of technical service issues according to standard processes/procedures and specialized understanding of complex product issues.
  • Ensuring all critical cases or highly complex situations are quickly transferred to appropriate senior staff member for immediate attention and proper escalation, while logging all service data required for tracking.
  • Maintaining a high level of technical competence on Philips solutions and related technologies, while acting as subject matter expert on specific product group(s).
  • Sharing best practices, knowledge and learning with team and the global support community to enhance the quality and efficiency of customer support.
  • Working with customers, development teams or level 1 support teams to resolve product issues.
  • Advising and coaching level 1 and/or technical consultants on the identification and resolution of issues or system build or configuration performing and documenting this knowledge.
  • Participating in new product releases and beta cycles to ensure information and training requirements are met to support new products and to improve overall product quality.

You're the right fit if:

  • Bachelor's degree (BA/BS) in Business, Computer Science, Information Systems or related field preferred or equivalent experience with at least 10 years of experience
  • Experience with medical imaging software (Philips Medical imaging products (IntelliSpace/Vue/Carestream), strongly preferred)
  • Strong background in of DICOM and HL7
  • Working knowledge of network configuration (DNS, VPN, IP Proxy, TCPIP, load balancers, system security), SQL and Windows system administration and troubleshooting
  • Requires highly effective communication skills, both verbal and written

About Philips:

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.

  • Learn more about our business.
  • Discover our rich and exciting history.
  • Learn more about our purpose.
  • Read more about our employee benefits.

If you're interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.

Philips Transparency Details:

The pay range for this position is $37.10 to $63.61, hourly. The actual base pay offered may vary depending on multiple factors including, job-related knowledge/skills, experience, business needs, geographical location, and internal equity.

In addition, other compensation, such as an annual incentive bonus, sales commission or long-term incentives may be offered. Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more. Details about our benefits can be found here.

At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case.

Additional Information:

US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.

All United States-based employees are required to be fully vaccinated against COVID as a condition of employment at Philips*. Employees may request a reasonable accommodation. *Montana employees, learn more here.

#LI-PH1
#LI-Remote

This requisition is expected to stay active for 45 days but may close earlier if a successful candidate is selected or business necessity dictates. Interested candidates are encouraged to apply as soon as possible to ensure consideration.

Philips is an Equal Employment and Opportunity Employer/Disabled/Veteran and maintains a drug-free workplace.

  • Technical Consultant

    6 days ago

    United States of America - Home Based Philips Full time

    Job TitleTechnical Consultant (Routing and Switching)Job DescriptionThe Technical Consultant (Routing and Switching) supports the Patient Care and Monitoring business at medical facilities within Southern California, from Santa Barbra area to San Diego. This position is responsible for installing/implementing, servicing, testing and troubleshooting complex...

  • Americas Support Services Lead, Cardiovascular Informatics

    4 weeks ago

    United States of America - Home Based Philips Full time

    Job TitleAmericas Support Services Lead, Cardiovascular InformaticsJob DescriptionAmericas Support Services Lead, Cardiovascular InformaticsAs the Americas Support Services Lead, you will manage a dynamic team of home/office-based Remote Support Engineers (L1) & Technical Support Specialists (L2) across the North/South American continent for the...

  • Americas Support Services Lead, Cardiovascular Informatics

    1 month ago

    United States of America - Home Based Philips Full time

    Job TitleAmericas Support Services Lead, Cardiovascular InformaticsJob DescriptionAmericas Support Services Lead, Cardiovascular InformaticsAs the Americas Support Services Lead, you will manage a dynamic team of home/office-based Remote Support Engineers (L1) & Technical Support Specialists (L2) across the North/South American continent for the...

  • HPM Technical Solution Capability Manager

    4 weeks ago

    United States of America - Home Based Philips Full time

    Job TitleHPM Technical Solution Capability ManagerJob DescriptionHPM Technical Solution Capability ManagerIdentifies performance improvement opportunities for Philips customers, and architects/design solutions to address customers' needs using technologies and services from Philips and potentially external partners. Develops the solution with other domain...

  • HPM Technical Solution Capability Manager

    1 month ago

    United States of America - Home Based Philips Full time

    Job TitleHPM Technical Solution Capability ManagerJob DescriptionHPM Technical Solution Capability ManagerIdentifies performance improvement opportunities for Philips customers, and architects/design solutions to address customers' needs using technologies and services from Philips and potentially external partners. Develops the solution with other domain...

  • Field Service Engineer, Technical Consultant

    1 month ago

    United States of America - Remote Based Philips Full time

    Job TitleField Service Engineer, Technical Consultant (Cincinnati, OH)Job DescriptionField Service Engineer, Technical Consultant (Cincinnati, OH)The Technical Consultant (TC) is responsible for following defined procedures and methodologies to install, configure, test, maintain and support hardware and software solutions, including problem identification,...

  • Field Service Engineer, Technical Consultant

    4 weeks ago

    United States of America - Remote Based Philips Full time

    Job TitleField Service Engineer, Technical Consultant (Cincinnati, OH)Job DescriptionField Service Engineer, Technical Consultant (Cincinnati, OH)The Technical Consultant (TC) is responsible for following defined procedures and methodologies to install, configure, test, maintain and support hardware and software solutions, including problem identification,...

  • Network Engineer- Washington DC Area

    1 month ago

    United States of America - Home Based Philips Full time

    Job TitleNetwork Engineer- Washington DC Area (DC/VA/MD/DE)Job DescriptionThe Network Engineer (Patient Monitoring) provides pre and post-sale technical support of Philips patient monitoring solutions in their specialized assigned domain (Routing/Switching) through consultation, configuration, implementation, troubleshooting, and maintenance. They will make...

  • Network Engineer- Washington DC Area

    4 weeks ago

    United States of America - Home Based Philips Full time

    Job TitleNetwork Engineer- Washington DC Area (DC/VA/MD/DE)Job DescriptionThe Network Engineer (Patient Monitoring) provides pre and post-sale technical support of Philips patient monitoring solutions in their specialized assigned domain (Routing/Switching) through consultation, configuration, implementation, troubleshooting, and maintenance. They will make...

  • Lead Solar PV Technical Engineer

    1 month ago

    United States of America Spencer Ogden Full time

    Job Description:This is an exciting opportunity to work with a growing renewables team based in the Northeast. They are actively seeking out a PV engineering expert to take a lead role in the development of their projects and products. Responsibilities: Serve as the Subject Matter Expert for PV SCADA Control development, commissioning, and testing. Ensure...

  • Lead Solar PV Technical Engineer

    4 weeks ago

    United States of America Spencer Ogden Full time

    Job Description:This is an exciting opportunity to work with a growing renewables team based in the Northeast. They are actively seeking out a PV engineering expert to take a lead role in the development of their projects and products. Responsibilities: Serve as the Subject Matter Expert for PV SCADA Control development, commissioning, and testing. Ensure...

  • Technical Consultant, Patient Monitoring

    2 weeks ago

    United States of America - Home Based Philips Full time

    Job TitleTechnical Consultant, Patient Monitoring - Washington DC area (DC,VA,MD,DE)Job DescriptionTechnical Consultant, Patient Monitoring -Washington DC areaSupport the Philips Connected Care – Hospital Patient Monitoring (HPM) business as a Technical Consultant 2 – Patient Monitoring in the Mid- Atlantic region. This position is responsible for...

  • Field Service Engineer

    4 weeks ago

    United States of America - Home Based Philips Full time

    Job TitleField Service Engineer - Southeast AlabamaJob DescriptionThis position supports the Diagnostic Imaging Systems business within the greater Southeastern, AL area. This position will be responsible for customer relationship management through the effective use of technical knowledge to install, troubleshoot, service, and Diagnosis and Treatment...

  • Technical Consultant

    4 weeks ago

    United States of America - Home Based Philips Full time

    Job TitleTechnical ConsultantJob DescriptionTechnical Consultant As a technical consultant you will work directly with customers and Philips implementation team to deliver the platforms and application for the analytics suite called PerformanceBridge. Continue to impact customer adoptions of the software by performing change management requests as well as...

  • Technical Consultant

    1 month ago

    United States of America - Home Based Philips Full time

    Job TitleTechnical ConsultantJob DescriptionTechnical Consultant As a technical consultant you will work directly with customers and Philips implementation team to deliver the platforms and application for the analytics suite called PerformanceBridge. Continue to impact customer adoptions of the software by performing change management requests as well as...

  • Lead Solar PV Technical Engineer

    1 month ago

    United States of America Spencer Ogden Full time

    Job Description:This is an exciting opportunity to work with a growing renewables team based in the Northeast. They are actively seeking out a PV engineering expert to take a lead role in the development of their projects and products. Responsibilities: Serve as the Subject Matter Expert for PV SCADA Control development, commissioning, and testing. Ensure...

  • Lead Solar PV Technical Engineer

    4 weeks ago

    United States of America Spencer Ogden Full time

    Job Description:This is an exciting opportunity to work with a growing renewables team based in the Northeast. They are actively seeking out a PV engineering expert to take a lead role in the development of their projects and products. Responsibilities: Serve as the Subject Matter Expert for PV SCADA Control development, commissioning, and testing. Ensure...

  • Technical Services Consultant

    4 weeks ago

    United States of America - Remote Based Philips Full time

    Job TitleTechnical Services Consultant (HL7 Integration)Job DescriptionThe Integration Engineer as part of the Philips Connected Care – Hospital Patient Monitoring (HPM) business, will provide technical integration services and expertise during installation and configuration of out IntelliSpace Perinatal solution. The role will be a mix of installation &...

  • Technical Sales Engineer

    4 weeks ago

    Home Office, United States Dana Incorporated Full time

    Dana is a global leader in the supply of highly engineered driveline, sealing, and thermal-management technologies that improve the efficiency and performance of vehicles with both conventional and alternative-energy powertrains. Serving three primary markets – passenger vehicle, commercial truck, and off-highway equipment – Dana provides the world's...

  • Technical Sales Engineer

    4 weeks ago

    Home Office, United States Dana Incorporated Full time

    Dana is a global leader in the supply of highly engineered driveline, sealing, and thermal-management technologies that improve the efficiency and performance of vehicles with both conventional and alternative-energy powertrains. Serving three primary markets – passenger vehicle, commercial truck, and off-highway equipment – Dana provides the world's...