Host/Hostess - Franchise

3 weeks ago

Henderson, Nevada, United States Denny's Full time

This job posting is for employment at an independently owned and operated franchisee of Denny's.

Job Description - Host/Hostess
Report To: General Manager, Manager

Job Summary

Greets and seats customers, receives payment and assists service personnel as needed to ensure customer satisfaction.


Job Functions

  • Greets and welcomes all customers immediately upon arrival and verifies number in their party. Determines special needs, e.g., high chairs, special menus.
  • Collects payment from customers immediately, in accordance with established cash handling procedures, inquires about food/service satisfaction and handles customer complaints/suggestions appropriately.
  • Seats customers at tables/booths appropriate for their needs and those of the restaurant, and introduces feature of the day.
  • Keeps hostess area stocked and clean, e.g., to-go items and bakery products.
  • Handles incoming telephone calls immediately, and takes to go orders as appropriate.
  • Maintains proper supply of clean menus.
  • Periodically supplies customers with initial beverage suggestions and provides beverage order and refills.
  • Assists service personnel in clearing and setting tables.
  • Resolves complaints as he/she becomes aware of them, notifying the manager of any complaints received.
  • Assists other service personnel as needed.


Accountabilities

  • Customers are greeted and seated in the order in which they arrive in a pleasant and courteous manner following company timing standards.
  • Guest check transactions are handled properly, such that register totals balance at the end of the shift.


Qualification Standards

  • Must be able to observe and differentiate between monetary denominations.
  • Ability to communicate with guests.
  • Reliable and flexible
  • Team player
  • Must have sufficient mobility to move and/or operate in work area.
  • Must meet any state, county or municipal regulation pertaining to health risk concerns about food handling.
  • Minimum 6 months experience as host/hostess or cashier
Additional Information

This job posting is for a position in a restaurant owned and operated by an independent franchisee, not Denny's, Inc. This means the independent franchisee, and not Denny's, Inc. is alone responsible for all employment related matters in the restaurant including, among other things, setting any requirements for this job and all decisions concerning hiring, firing, discipline, supervisions, staffing and scheduling. Denny's, Inc. will not receive a copy of any application you submit for this job posting and will have no control over whether you receive an interview and/or are ultimately hired, does not control and is not responsible for the employment policies and practices of independent franchisees, and does not employ independent franchisees' employees. If you are hired for this job posting, the independent franchisee, and not Denny's, Inc., will be your employer.

This job posting contains some general information about what it is like to work in a Denny's restaurant, but is not a complete job description. People who work in a Denny's restaurant perform a number of different tasks every day, and this posting does not list all of the essential functions of the job.

Our brand is committed to providing equal employment opportunity for all persons regardless of age, race, creed, color, national origin, citizenship status, religion, sex, sexual orientation, gender identity, disability, genetic information, military or veteran's status, criminal background, or any other characteristic protected by Federal, State, or local law.

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