Manager, Global eCommerce Operations

3 weeks ago

Shakopee, Minnesota, United States Entrust Full time

Career Growth, Flexibility and Collaboration

Entrust is an innovative leader in identity-centric security solutions, providing an integrated platform of scalable, AI-enabled security offerings. Headquartered in Minnesota, we offer our colleagues the ability to work globally, in a flexible and collaborative environment. Our team makes an impact

The Company: Entrust relies on curious, dedicated and innovative individuals whom anticipate the future and provide solutions for a more connected, mobile and secure world. Entrust's technologies and expertise help government agencies, enterprises and financial institutions in more than 150 countries serve and safeguard citizens, employees and consumers.

We Believe: Securing identities is most effective when we value all identities. We are committed to ensuring that, through diversity and inclusion, the many voices that make up our communities are heard. From unconscious bias training for managers to global affinity groups that create connections both within and across our enterprise, Entrust expects and encourages all individuals to accept and respect one another. And, of course, to be themselves.

Position Overview:

Entrust is seeking for a Manager, Global eCommerce Operations to be responsible for managing all aspects of our B2B & B2C E-commerce daily operations and the efficiency of our digital platforms. This individual will help define and execute eCommerce initiatives through partnering with business functions, external vendors and agencies. This individual will manage and lead a team of e-commerce analysts that manage daily store operations, ensures systems stability, scalability and flexibility. This leader will have responsibilities to drive more revenue based on best in class e-commerce practices. A great candidate would be excellent in preparing digital commerce strategy with hands-on ability to participate actively in its entire execution cycle. The role has a key ownership on ongoing e-commerce operations support in charge of introducing new self-service buying experience globally.

How you will make an impact:

Work cross-functionally to develop and execute eCommerce roadmap and strategy against defined online sales targets
Partner with UX to deliver tools that users love to use; capture business requirements and manage prioritization of all future enhancement requests
Partner with analytics to establish new KPIs, metrics, and reporting to measure both operational efficiencies and improved customer outcomes
Partner closely with product management to plan and implement self-service go-to-market strategies that orchestrates roll out based on geographies, customer segments, product lines and functionality
Work closely with the development teams (e-commerce, ERP, billing systems,...) to acquire the necessary technical expertise required to plan, implement and support store operations.
Own e-commerce journey, provide leadership to drive an immersive and frictionless "best in class" experience for customers
Implement effective change management strategies and training plans to gain adoption from multiple business functions
Maintain integrity of online product catalog, manage product types, categories, names, SKUs, attributes, pricing, photos, descriptions, inventory
Timely manage e-commerce issues and escalations within the established SLAs
Catalog and actively manage all processes required for the operation of the e-commerce
Translate customer pain points and needs into site features, offerings, and solutions
Lead special self-service projects & innovation (Ex. new system integrations, payments, etc)
Drive conversion by demonstrating site optimization and SEO
Direct and report on store analytics (transactions, performance, conversion's rates,...)
Collaborate with the QA team to ensure proper coverage of test plans
Provide testing assistance to QA when needed
Lead monthly e-commerce sprints, overseeing requirements gathering, features or bug fixes prioritizations and UAT execution
Lead e-commerce customer engagement strategy
Stakeholder management and collaboration
Synthesize the top customer pain points to address and enhance customer experience
Collaborate with go-to-market teams for content, positioning, advertising

Qualifications:
Bachelor's degree or equivalent amount of experience in relevant field
6+ years of e-commerce management and operations
4+ years of people management
High energy, self-motivated, and driven, with a strong sense of ownership, getting the job done and passion for winning together
An excellent communicator, able to conceive, initiate, and sell new ideas in a team environment
Demonstrated experience establishing e-commerce strategy plans that lead to successful profitability
Highly analytical with an "experience led" and growth mindset
Must be able to lawfully work within the US and have unrestricted work authorization for US

Preferred Qualifications:
Project Management Professional (PMP) and/or Agile Project Management certifications
2+ years of experience as an e-commerce business or system analyst
8+ years of eCommerce experience supporting both B2B and B2C
Experience designing and supporting SaaS buying experiences
Experience with personalized and localized buying experiences
Previous experience implementing omni-channel, multi-store, multi-lingual, and multi-currency e-commerce implementations
Previous experience with multiple business models based on self-service experiences
Adobe Commerce (formerly Magento Commerce) certifications is a plus: System Administrator or Business Architect or Business Practitioner

About Entrust:
Entrust keeps the world moving safely by enabling trusted identities, payments and data protection around the globe. Today more than ever, people demand seamless, secure experiences, whether they're crossing borders, making a purchase, or accessing corporate networks. With our unmatched breadth of digital security and credential issuance solutions, it's no wonder the world's most entrusted organizations trust us.
For more information, visit Follow us on, LinkedIn, Facebook, Instagram, and YouTube
Entrust Corporation is an EOE/AA/Veteran/People with Disabilities employer.

NO AGENCIES, NO RELOCATION

#LI-GR1

#ENT123

Entrust is an EEO/AA/Disabled/Veterans Employer


Entrust values diversity and inclusion and we are committed to building a diverse workforce with wide perspectives and innovative ideas. We welcome applications from qualified individuals of all backgrounds, and we strive to provide an accessible experience for candidates of all abilities.

Recruiter:

Grace Rusingiza

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