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Information Technology Specialist
3 months ago
Monitor the enterprise ticketing system for customer requests for new or changed services.
Review the service catalogs to determine service availability and prerequisites, and provide requested services within assigned capabilities.
Create, modify, and delete Active Directory Computer User Objects in accordance with process flow diagrams and standard operating procedures.
Contact the Army Enterprise Service Desk to research misrouted tickets and ensure services are provided.Provide technical and professional support in connection with VTC operations, applications, and administration.
Utilize the Army Training and Certification Tracking System (ATCTS) to validate that System Authorization Access Requests are in compliance with established security procedures.
Use the Token Management System (TMS) to request and revoke Public Key Infrastructure (PKI) Tokens.