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Software Engineer

2 months ago

Scottsdale, Arizona, United States PayPal Full time

At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to revolutionize commerce globally to make moving money, selling and shopping, personalized and secure.

Job Description Summary:

We fulfil the Incident Management and Problem Management roles in the ITSM implementation for PayPal Development environments.

Job Description:

Meet our Team

You will join an outstanding team that manages all unplanned impactful events and service disruptions in the Development environment, with a primary focus on restoring our Dev Environments to an operational state. The Team are not subject matter experts on any vertical, but capable of managing the Incident Management and Problem Management Lifecycles of all developer impacting issues.

Your way to impact:

The opportunities to shine are abundant, if you can take command and manage an Incident bridge while keeping all forms of communications focused on the mitigation of an issue. Resource allocation, you know when to pull in resources that can add value and know when to dismiss resources that are not.

You identify opportunities to work more than one troubleshooting path in parallel.

Your day to day:

  • Experience returning core service functionality to the thousands of developers who depend on its availability to perform their roles.
  • Identify opportunities for prevention, reducing the likelihood of recurrence, and reduce time to mitigation, which results in improvements to the overall health environment.
  • Be the mouthpiece for the development community, conveying impact, eta to mitigation, and regular updates to leadership to provide status and possible challenges/blockers to obtaining mitigation.
  • Work with an outstanding pool of resources that are truly aligned and focused on the same objective.

What you need to bring:

  • Responsiveness, in action (bridge attendance), and audible in conversations to drive responses from teams in attendance and gain clarity.
  • The ability to Professionally Command an Incident Bridge.
  • The ability to provide concise 'Written and Verbal Communications' that convey end-user experiences, ongoing actions.
  • We understand confidence gap and imposter syndrome can get in the way of meeting spectacular candidates.
  • Networking and Programming experience
  • 3 years of Java experience.
  • Operational Enterprise experience.
  • Cloud experience

**We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don't hesitate to apply.

Additional Job Description:

Subsidiary:

Braintree

Travel Percent:

0

PayPal is committed to fair and equitable compensation practices.

Actual Compensation is based on various factors including but not limited to work location, and relevant skills and experience.

The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit

The U.S. national annual pay range for this role is

$72700 to $176000

Our Benefits:

At PayPal, we're committed to building an equitable and inclusive global economy. And we can't do this without our most important asset-you. That's why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit

Who We Are:

Click Here to learn more about our culture and community.

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. For more information, visit , and

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at

Any general requests for consideration of your skills, please Join Our Talent Community.