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Vendor Credentialing Specialist

2 months ago

Brockton, Massachusetts, United States Convatec Full time
Pioneering trusted medical solutions to improve the lives we touch: Convatec is a global medical products and technologies company, focused on solutions for the management of chronic conditions, with leading positions in advanced wound care, ostomy care, continence care, and infusion care. With around 10,000 colleagues, we provide our products and services in almost 100 countries, united by a promise to be forever caring. Our solutions provide a range of benefits, from infection prevention and protection of at-risk skin, to improved patient outcomes and reduced care costs. Convatec's revenues in 2023 were over $2 billion. The company is a constituent of the FTSE 100 Index (LSE:CTEC). To learn more about Convatec, please visit

At Convatec, we're transforming our business for the better. Better products. Better ways of working. And better ways of delivering for our customers and each other. We're aiming for nothing short of excellence. Join us on our journey to #ForeverCaring as a Vendor Credentialing Specialist, and you'll do the same.

About the Role:

The Vendor Credentialing Specialist is responsible for vendor credentialing, Fleet support and new hire onboarding and other support activities for all associates, field and non-field facing, within Convatec. As a Subject Matter Expert (SME), on Vendor Credentialing needs this role is also responsible to maintain end to end needs of sales rep credentialing. In addition to managing vendor credentialing, SFE specialist will also liase with our Fleet management administrator to ensure smooth execution of our fleet program and that sales reps are supported optimally. This document describes the major duties, responsibilities and authorities of this job and is not intended to represent a complete list of all tasks and functions.

Key Roles and Responsibilities:

  • Responsible for administering, training and supporting vendor credentialing best practices and processes for our field-based and HQ employees, which include solid understanding, interpretation and enforcement of vendor credentialing processes.
  • Create, develop, and execute updated training curriculums for Convatec Associates that meet or exceed the VC authorities' requirements.
  • Manage the end-to-end process for vendor credentialing for all associates from hire date and beyond, which may include but are not limited to, tracking training requirements of all associate, enhancement of process documentation, update training materials, collaborate with key stakeholders (legal, sales, and HR).
  • Ability to effectively present information and respond to questions with regards to associate's questions.
  • Partner with the Fleet management administrator to ensure sales reps are being supported optimally and also provide necessary updates on timely basis.
  • Manage Vendor Credentialing and Fleet budget and contracts appropriately while partnering with external organization and internal finance stakeholders.
  • Demonstrate a commitment to patient safety and product quality by maintaining compliance with all Convatec Quality Systems requirements
  • Support new hire onboarding activities with necessary system access and training as requested
  • Provide ad-hoc analysis, and other job related duties as requested.

Education/Experience:

  • Bachelors degree and a minimum of 3 years of relevant experience providing project management and/or program administration support to a field sales organization required or equivalent combination of education, training and experience.
  • Experience pharmaceutical, medical device or highly regulated industry is desired
  • Vendor credentialing experience is preferred
  • Exceptional People, project management, communication, organizational, interpersonal and analytical skills essential combined with demonstrated teamwork
  • Must be proficient in all of the Microsoft office programs (word, excel, powerpoint and outlook).

About You:

  • Excellent interpersonal skills and ability to interact with people inside and outside the organization
  • Proficient with Microsoft office programs (Word, Powerpoint, Access, Excel, Outlook).
  • Ability to handle confidential material and information in an ethical and professional manner
  • Ability to understand, and interpret contract documents, procedures, or regulations
  • Excellent organizational and time management skills
  • Ability to maintain composure and a positive attitude, and work with a team as well as an individual contributor, in a fast-paced, changing environment
  • Must be a team player, flexible, a self-starter, and willing to do what it takes to get the job done
  • Ability to successfully work cross-functionally as needed
  • Proven experience in supporting field-based employees and Sr. Management.
  • Attention to detail and accuracy/integrity of data required.
  • Strong customer service focus and prioritization skills
  • Excellent communication, organizational and interpersonal skills to be able to work cross functionally across various departments
  • Detail oriented, able to multi-task and prioritize and provide deliverables within the required timeframe
  • Experience with Project management, training, policies, procedures and internal control requirements
  • Advanced skills including Excel, Access, and VBA
  • Ability to work flexible hours and meet tight deadlines

Our ambitions will bring the very best out in you. You'll be pushed to aim higher and really own your work. You'll be encouraged and supported to make things happen, too. It can be challenging. But, as the progress you make will help improve the lives of millions, it'll be worth it.
This is stepping up to a challenge.
This is work that'll move you.

#LI-TG1

#LI-Remote

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A formal recruitment process is required for all our opportunities prior to any offer of employment. This will include an interview confirmed by an official Convatec email address.

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Equal opportunities

Convatec provides equal employment opportunities for all current employees and applicants for employment. This policy means that no one will be discriminated against because of race, religion, creed, color, national origin, nationality, citizenship, ancestry, sex, age, marital status, physical or mental disability, affectional or sexual orientation, gender identity, military or veteran status, genetic predisposing characteristics or any other basis prohibited by law.

Notice to Agency and Search Firm Representatives

Convatec is not accepting unsolicited resumes from agencies and/or search firms for this job posting. Resumes submitted to any Convatec employee by a third party agency and/or search firm without a valid written and signed search agreement, will become the sole property of Convatec. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you.

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