RSW Passenger Service Agent

4 weeks ago

Fort Myers, Florida, United States Swissport International Ltd. Full time
Overview

Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple – "To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience."

We believe that our people are what differentiates us from our competition. At Swissport, we are driven by our core values of Show You Care, Do the Right Things and Win as a Team, and we are currently seeking dedicated individuals, who align with these values, to join our team at various locations across the globe.

Job summary

Passenger Service Agent provides all required passenger/customer services as contracted by the customer to include, but not be limited to, reservations, ticketing, baggage processing, terminal/gate check-in, jet way operation, greeting arriving passengers, handling of VIPs, providing special passenger assistance, handling customer complaints and other duties as assigned.

The expected pay rate is $17/hr. Full-time employees are offered a range of health and wellness benefits as well as 401(k) with company match paid vacation time, sick time, and company paid holidays.

Your activities

  • Inspect and verify passenger documentation
  • Issue boarding passes and reschedule passengers affected by flight interruptions or cancellations
  • Manage passenger baggage processing including handling and fee calculation if applicable
  • Assist passengers as needed through arrival and check in processes including support for passengers with special needs such as unaccompanied minors (UM), VIP passengers and passengers needing wheelchair assistance
  • Direct passengers through Customs, Immigration, and Quarantine, as required
  • Make public address announcements as required
  • Assist Ramp Service Agents to ensure that wheelchairs, strollers and gate checked bags (cleared through security) are made available for loading upon departure and delivery to passengers upon arrival
  • Comply with all federal, state, municipal, airport authority and carrier security requirements and Swissport SOPs and policies
  • Operate equipment to include the jet way, computer keyboards, and carrier specific reservation/ ticketing software
  • Produce all required, work-related documentation
  • Other duties as assigned

Your profile

  • High School diploma or GED equivalent
  • Passionate about customer service and must have relevant work experience
  • Excellent communication skills (written and verbal) in country specific language
  • Additional languages desirable
  • Commitment to continuous improvement
  • Self motivated and able to work independently
  • Attentive to detail and numerate
  • Ability to follow processes and procedures and apply flexible approach when required
  • Must be able to type and learn airline specific computer reservation/ ticketing software
  • Willingness to work in inclement weather

At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Visit our website at to learn more about Life at Swissport.

Join Swissport today and be part of a team that connects the world of aviation

  • FLL Passenger Service Agent

    4 weeks ago

    Fort Lauderdale, Florida, United States Swissport International Ltd. Full time

    OverviewAre you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple – "To provide the aviation industry with consistent and tailor-made solutions around the globe,...

  • Customer Service Representative

    1 week ago

    Fort Myers, Florida, United States Enterprise Mobility Inc Full time

    Overview Get on the fast track to a more rewarding career with National Car Rental and Alamo Rent A Car - teams that are committed to quality, innovation, customer satisfaction and employee development. We are a multi-billion dollar industry leader that is rapidly expanding and growing. At National and Alamo, exciting careers and opportunities are made...

  • Customer Service Specialist

    1 week ago

    Fort Myers, Florida, United States Lee County, FL Full time

    Location: Fort Myers, FL Job Type: Temporary 81 w/FRS & MED (30+ hours) Department: Transit Description: The initial rate for this role is $16.50/hour. Come join our LeeTran team as a helpful Customer Service Representative! Your mission will be to guarantee a top-notch experience for all passengers, always going above and beyond to surpass our clients'...

  • Envoy Jobs – Airport Agent – Customer Service

    1 month ago

    Fort Lauderdale, Florida, United States Envoy Air Full time

    Job Description:Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read on Come and work with the best of the best at Envoy Air where you will join a team committed to providing outstanding service.[ads1]Job Responsibilities:Use appropriate...

  • Envoy Jobs – Airport Agent – Customer Service

    4 weeks ago

    Fort Lauderdale, Florida, United States Envoy Air Full time

    Job Description:Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read on Come and work with the best of the best at Envoy Air where you will join a team committed to providing outstanding service.[ads1]Job Responsibilities:Use appropriate...

  • PM Bistro Attendant

    1 week ago

    Fort Myers, Florida, United States Aimbridge Hospitality Full time

    Job SummaryWe are currently seeking an experienced ad enthusiastic Evening Bistro Attendant to join our team. As an Evening Bistro Attendant you will be responsible for providing exceptional service to our guest while ensuring that they have an enjoyable dining and drinking experience.ResponsibilitiesQUALIFICATIONS: High school diploma or equivalent At least...

  • Guest Service Agent

    1 month ago

    Fort Lauderdale, Florida, United States Hilton Fort Lauderdale Beach Resort Full time

    The beautiful Hilton Fort Lauderdale Beach Resort by Hilton is looking for a Guest Service Agent to join their front office team.A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability.The ideal candidate...

  • Guest Service Agent

    4 weeks ago

    Fort Lauderdale, Florida, United States Hilton Fort Lauderdale Beach Resort Full time

    The beautiful Hilton Fort Lauderdale Beach Resort by Hilton is looking for a Guest Service Agent to join their front office team.A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability.The ideal candidate...

  • Agent & Client Services Representative

    1 week ago

    Fort Lauderdale, Florida, United States Universal Insurance Holdings Full time

    Know your rights Inform yourself of your rights and responsibilities by reviewing the content provided in the list below. Employment Eligibility (e-Verify): English & Spanish Right to work: English / Spanish It's fun to work in a company where people truly BELIEVE in what they're doing We're committed to bringing passion and customer focus to the business....

  • Guest Service Agent

    4 weeks ago

    Fort Lauderdale, Florida, United States Hilton Full time

    Conrad Fort Lauderdale Beach is looking for a Guest Service Agent to join the Front Office Team This luxurious oceanfront retreat offers a world of style, service and connection with globally inspired architecture and design. The hotel has 290 rooms with an expansive pool terrace with private cabanas, a 6th floor fitness center, a tranquil boutique Spa,...

  • Guest Service Agent

    4 weeks ago

    Fort Lauderdale, Florida, United States Conrad Fort Lauderdale Beach Full time

    Conrad Fort Lauderdale Beach is looking for a Guest Service Agent to join the Front Office Team This luxurious oceanfront retreat offers a world of style, service and connection with globally inspired architecture and design. The hotel has 290 rooms with an expansive pool terrace with private cabanas, a 6th floor fitness center, a tranquil boutique Spa, over...

  • Guest Service Agent

    1 week ago

    Fort Lauderdale, Florida, United States Bahia Mar Fort Lauderdale Beach - a DoubleTree by Hilton Hotel Full time

    Bahia Mar Fort Lauderdale Beach - a DoubleTree by Hilton Hotel is looking to welcome a Part Time Guest Service Agent to join the team We're next to the Fort Lauderdale beach, half a mile south of East Las Olas Boulevard. It's a four-mile drive to the cruise terminals at Port EvergladesShift Pattern: Part Time (2-4 shifts per week) (AM/MID/PM - weekdays,...

  • Guest Service Agent

    3 weeks ago

    Fort Lauderdale, Florida, United States Hilton Full time

    Bahia Mar Fort Lauderdale Beach - a DoubleTree by Hilton Hotel is looking to welcome a Part Time Guest Service Agent to join the team We're next to the Fort Lauderdale beach, half a mile south of East Las Olas Boulevard. It's a four-mile drive to the cruise terminals at Port EvergladesShift Pattern: Part Time (2-4 shifts per week) (AM/MID/PM - weekdays,...

  • Guest Service Agent

    3 weeks ago

    Fort Lauderdale, Florida, United States GALLERYone - a DoubleTree Suites by Hilton Hotel Full time

    The polished GALLERYone - a DoubleTree Suites by Hilton is looking for a Guest Service Agent to join their Front Office team.This waterfront hotel is on the intracoastal waterway, less than a five-minute walk from Galleria Fort Lauderdale. The beach is a half-mile east and it's a five-mile drive to conventions and cruises at Port Everglades and easy access...

  • Guest Service Agent

    3 weeks ago

    Fort Lauderdale, Florida, United States Hilton Full time

    The polished GALLERYone - a DoubleTree Suites by Hilton is looking for a Guest Service Agent to join their Front Office team.This waterfront hotel is on the intracoastal waterway, less than a five-minute walk from Galleria Fort Lauderdale. The beach is a half-mile east and it's a five-mile drive to conventions and cruises at Port Everglades and easy access...

  • Guest Service Agent

    4 weeks ago

    Fort Lauderdale, Florida, United States Hilton Full time

    Located on the Intracoastal Waterway, less than 10 minutes from Fort Lauderdale sand via our beach shuttle stands the beautiful Hilton Fort Lauderdale Marina We are looking to welcome a Guest Service Agent to join the team Shift Pattern: Full availability and flexibility (AM/MID/PM) Shifts, weekends and holidays as neededRate of Pay: $16.00 per hour What are...

  • Guest Service Agent

    4 weeks ago

    Fort Lauderdale, Florida, United States Bahia Mar Fort Lauderdale Beach - a DoubleTree by Hilton Hotel Full time

    Bahia Mar Fort Lauderdale Beach - a DoubleTree by Hilton Hotel is looking to welcome a Guest Service Agent to join the team We're next to the Fort Lauderdale beach, half a mile south of East Las Olas Boulevard. It's a four-mile drive to the cruise terminals at Port EvergladesShift Pattern: Full availability and Flexibility (AM/MID/PM - weekdays, weekends,...

  • Guest Service Agent

    4 weeks ago

    Fort Lauderdale, Florida, United States Hilton Fort Lauderdale Marina Full time

    Located on the Intracoastal Waterway, less than 10 minutes from Fort Lauderdale sand via our beach shuttle stands the beautiful Hilton Fort Lauderdale Marina We are looking to welcome a Guest Service Agent to join the team Shift Pattern: Full availability and flexibility (AM/MID/PM) Shifts, weekends and holidays as neededRate of Pay: $16.00 per hour What are...

  • Guest Service Agent

    4 weeks ago

    Fort Lauderdale, Florida, United States Bahia Mar Fort Lauderdale Beach - a DoubleTree by Hilton Hotel Full time

    Bahia Mar Fort Lauderdale Beach - a DoubleTree by Hilton Hotel is looking to welcome a Part Time Guest Service Agent to join the team We're next to the Fort Lauderdale beach, half a mile south of East Las Olas Boulevard. It's a four-mile drive to the cruise terminals at Port EvergladesShift Pattern: Part Time (2-4 shifts per week) (AM/MID/PM - weekdays,...

  • Shuttle Driver

    1 week ago

    Fort Myers, Florida, United States Nissan of Fort Myers Full time

    The Krause Auto Group has been in business for over 30 years, and we contribute our longevity to our focus on both customer and employee satisfaction. Our employees are not just a number. We acknowledge and support every employee regardless of position and care for everyone individually. We love to help people grow, promote from within, and celebrate...