Guest Service Agent

4 weeks ago

Fort Lauderdale, Florida, United States Bahia Mar Fort Lauderdale Beach - a DoubleTree by Hilton Hotel Full time
Bahia Mar Fort Lauderdale Beach - a DoubleTree by Hilton Hotel is looking to welcome a Part Time Guest Service Agent to join the team We're next to the Fort Lauderdale beach, half a mile south of East Las Olas Boulevard. It's a four-mile drive to the cruise terminals at Port Everglades

Shift Pattern: Part Time (2-4 shifts per week) (AM/MID/PM - weekdays, weekends, holidays)

Rate of Pay: $ 17.00 per hour incentives

What are the benefits of working for Hilton?*

Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:

Go Hilton travel program: 100 nights of discounted travel Access to your pay when you need it through DailyPay Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount Maternity and parental leave, including 12 weeks of paid leave for birthing parents and four weeks of paid leave for eligible Team Members, including partners and adoptive parents Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications Flexible shifts and days off Comprehensive Health Insurance coverage for you and your family, including Telemedicine and at-home care via AmazonCare Mental health resources including free counseling through our Employee Assistance Program Best-in-Class Paid Time Off (PTO) 401K plan and company match to help save for your retirement *Available benefits may vary depending upon property-specific terms and conditions of employment What will I be doing?

As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
Receive, input, retrieve and relay messages to guests
RequirementsWhat are we looking for? Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values: Hospitality - We're passionate about delivering exceptional guest experiences.
Integrity - We do the right thing, all the time.
Leadership - We're leaders in our industry and in our communities.
Teamwork - We're team players in everything we do.
Ownership - We're the owners of our actions and decisions.
Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes: Quality
Productivity
Dependability
Customer Focus
Adaptability
What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all

Source: Hospitality Online

  • Guest Service Agent

    1 month ago

    Fort Lauderdale, Florida, United States Hilton Fort Lauderdale Beach Resort Full time

    The beautiful Hilton Fort Lauderdale Beach Resort by Hilton is looking for a Guest Service Agent to join their front office team.A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability.The ideal candidate...

  • Guest Service Agent

    4 weeks ago

    Fort Lauderdale, Florida, United States Hilton Fort Lauderdale Beach Resort Full time

    The beautiful Hilton Fort Lauderdale Beach Resort by Hilton is looking for a Guest Service Agent to join their front office team.A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability.The ideal candidate...

  • Guest Service Agent

    4 weeks ago

    Fort Lauderdale, Florida, United States Conrad Fort Lauderdale Beach Full time

    Conrad Fort Lauderdale Beach is looking for a Guest Service Agent to join the Front Office Team This luxurious oceanfront retreat offers a world of style, service and connection with globally inspired architecture and design. The hotel has 290 rooms with an expansive pool terrace with private cabanas, a 6th floor fitness center, a tranquil boutique Spa, over...

  • Guest Service Agent

    4 weeks ago

    Fort Lauderdale, Florida, United States Hilton Full time

    Conrad Fort Lauderdale Beach is looking for a Guest Service Agent to join the Front Office Team This luxurious oceanfront retreat offers a world of style, service and connection with globally inspired architecture and design. The hotel has 290 rooms with an expansive pool terrace with private cabanas, a 6th floor fitness center, a tranquil boutique Spa,...

  • Guest Service Agent

    4 weeks ago

    Fort Lauderdale, Florida, United States Hilton Full time

    Located on the Intracoastal Waterway, less than 10 minutes from Fort Lauderdale sand via our beach shuttle stands the beautiful Hilton Fort Lauderdale Marina We are looking to welcome a Guest Service Agent to join the team Shift Pattern: Full availability and flexibility (AM/MID/PM) Shifts, weekends and holidays as neededRate of Pay: $16.00 per hour What are...

  • Guest Service Agent

    4 weeks ago

    Fort Lauderdale, Florida, United States GALLERYone - a DoubleTree Suites by Hilton Hotel Full time

    The polished GALLERYone - a DoubleTree Suites by Hilton is looking for a Guest Service Agent to join their Front Office team.This waterfront hotel is on the intracoastal waterway, less than a five-minute walk from Galleria Fort Lauderdale. The beach is a half-mile east and it's a five-mile drive to conventions and cruises at Port Everglades and easy access...

  • Guest Service Agent

    4 weeks ago

    Fort Lauderdale, Florida, United States Bahia Mar Fort Lauderdale Beach - a DoubleTree by Hilton Hotel Full time

    Bahia Mar Fort Lauderdale Beach - a DoubleTree by Hilton Hotel is looking to welcome a Guest Service Agent to join the team We're next to the Fort Lauderdale beach, half a mile south of East Las Olas Boulevard. It's a four-mile drive to the cruise terminals at Port EvergladesShift Pattern: Full availability and Flexibility (AM/MID/PM - weekdays, weekends,...

  • Guest Service Agent

    4 weeks ago

    Fort Lauderdale, Florida, United States Hilton Fort Lauderdale Marina Full time

    Located on the Intracoastal Waterway, less than 10 minutes from Fort Lauderdale sand via our beach shuttle stands the beautiful Hilton Fort Lauderdale Marina We are looking to welcome a Guest Service Agent to join the team Shift Pattern: Full availability and flexibility (AM/MID/PM) Shifts, weekends and holidays as neededRate of Pay: $16.00 per hour What are...

  • Guest Service Agent

    4 weeks ago

    Fort Lauderdale, Florida, United States Hilton Full time

    The polished GALLERYone - a DoubleTree Suites by Hilton is looking for a Guest Service Agent to join their Front Office team.This waterfront hotel is on the intracoastal waterway, less than a five-minute walk from Galleria Fort Lauderdale. The beach is a half-mile east and it's a five-mile drive to conventions and cruises at Port Everglades and easy access...

  • Guest Service Agent

    4 weeks ago

    Fort Lauderdale, Florida, United States Hilton Full time

    Bahia Mar Fort Lauderdale Beach - a DoubleTree by Hilton Hotel is looking to welcome a Part Time Guest Service Agent to join the team We're next to the Fort Lauderdale beach, half a mile south of East Las Olas Boulevard. It's a four-mile drive to the cruise terminals at Port EvergladesShift Pattern: Part Time (2-4 shifts per week) (AM/MID/PM - weekdays,...

  • Guest Services Agent Intern

    2 weeks ago

    Fort Lauderdale, Florida, United States Tropic Ocean Airways Full time

    Internship Opportunity at Florida Memorial University (FMU) Position: Guest Services Agent Supervising Department: Ground Operations Target Program at FMU: Aviation Program Role Description: Guest Services Provide exceptional customer services as the first face of the organization. Gate check-in, greeting, handling VIPs, providing special guest...

  • Guest Service Agent

    4 weeks ago

    Fort Lauderdale, Florida, United States Hotel Maren Fort Lauderdale Beach, Curio Collection by Hilton Full time

    As Guest Service Agent you will be a crucial asset to our innovative TEAM, creating lasting impressions for our guests. Your infectious enthusiasm, genuine smile, attentive service, and passion for hospitality will shine and set the tone for an unforgettable guest experience. TEAM Culture:Our TEAM culture motivates and encourages each individual member to...

  • Guest Service Agent

    1 month ago

    Fort Lauderdale, Florida, United States Hotel Maren Fort Lauderdale Beach, Curio Collection by Hilton Full time

    As Guest Service Agent you will be a crucial asset to our innovative TEAM, creating lasting impressions for our guests. Your infectious enthusiasm, genuine smile, attentive service, and passion for hospitality will shine and set the tone for an unforgettable guest experience. TEAM Culture:Our TEAM culture motivates and encourages each individual member to...

  • Front Desk Guest Service Agent

    2 weeks ago

    Fort Lauderdale, Florida, United States Shaner Corporation Full time

    Job Description - Front Desk AgentJob Title: Front Desk Agent FLSA Status: Non-ExemptDepartment: Rooms Division EEOC Classification: Service WorkerSupervised By: Assistant General Manager,Rooms Division Manager or Front Desk Manager- _Shaner is an Equal Opportunity Employer and Drug Free Workplace _ High school graduate. Ability to compute accurate...

  • Guest Service Agent-Bahia Mar Fort Lauderdale Beach a DoubleTree by

    4 weeks ago

    Fort Lauderdale, Florida, United States Hilton Full time

    Bahia Mar Fort Lauderdale Beach - a DoubleTree by Hilton Hotel is looking to welcome a Guest Service Agent to join the team We're next to the Fort Lauderdale beach, half a mile south of East Las Olas Boulevard. It's a four-mile drive to the cruise terminals at Port EvergladesShift Pattern: Full availability and Flexibility (AM/MID/PM - weekdays, weekends,...

  • Guest Services

    2 weeks ago

    Fort Lauderdale, Florida, United States KW PROPERTY MANAGEMENT AND CONSULTING Full time

    ** Guest Services** **Job Category****:** Employee **Requisition Number****:** GUEST003562 Showing 1 location **Job Details** **Description** **Schedule: Wednesday/Sunday (9am-5:30pm) - Tuesday/Saturday (9am-5:30pm)** Job Responsibilities: Primary focus of the position is to be the extension of the Management Office. With the approval of the Property...

  • Front Desk Agent

    2 weeks ago

    Fort Lauderdale, Florida, United States Best Western Plus Oceanside Inn Full time

    We are looking for a Hotel Front Desk Agent to serve as our guests' first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the...

  • Guest Service Expert

    4 weeks ago

    Fort Lauderdale, Florida, United States W Fort Lauderdale Full time

    Job Number Job Category Food and Beverage & CulinaryLocation W Fort Lauderdale, 401 North Fort Lauderdale Beach Boulevard, Fort Lauderdale, Florida, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPosition SummaryOur jobs aren't just about putting food on the table that our guests will enjoy until they...

  • Guest Service Expert

    2 months ago

    Fort Lauderdale, Florida, United States W Fort Lauderdale Full time

    Job Number Job Category Food and Beverage & CulinaryLocation W Fort Lauderdale, 401 North Fort Lauderdale Beach Boulevard, Fort Lauderdale, Florida, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPosition SummaryOur jobs aren't just about putting food on the table that our guests will enjoy until they...

  • Guest Service Expert

    4 weeks ago

    Fort Lauderdale, Florida, United States The Ritz-Carlton, Fort Lauderdale Full time

    Additional Information Overnight Shift, Part-TimeJob Number Job Category Rooms & Guest Services OperationsLocation The Ritz-Carlton Fort Lauderdale, 1 North Fort Lauderdale Beach Boulevard, Fort Lauderdale, Florida, United States VIEW ON MAPSchedule Part-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPosition SummaryEngage hotel guests to...