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Campus Welcome Services Assistant Manager
3 months ago
Please review the Affirmative Action and Equal Opportunity Plan page for more details regarding your rights and obligations as a job candidate.
USC Auxiliary Services, one of the largest divisions at The University of Southern California, is focused on making a difference for over 65,000 students, athletes, faculty, staff, and guests who visit our campuses each day. Through our innovative services, our six central business units (USC Bookstores, USC Hospitality, USC Housing, USC Transportation, the USC Hotel and the Los Angeles Memorial Coliseum) collectively create the best USC experience for future leaders, scientists, filmmakers, engineers, and doctors alike. Auxiliary Services works tirelessly to welcome all visitors into the Trojan family. We are driven to succeed by our commitment to uphold our six unifying values in Integrity, Excellence, Well-Being, Open Communication, Accountability, and Diversity, Equity, and Inclusion.
In the ever-expanding city of Los Angeles, Trojans need reliable and convenient transportation options. USC Transportation has risen to meet that need, operating parking structures, busses, student-run Campus Cruisers and a fuel station. To meet the unique needs of each Trojan, Transportation also coordinates with numerous taxi companies and rental car agencies to provide a vast source of transit options. A division of USC Auxiliary Services, Transportation is always looking for new ways to make USC safer and more convenient for students, athletes, faculty, staff, and visitors.
We are seeking an Campus Welcome Services Assistant Manager to join our rapidly growing team.
The Opportunity:
The Campus Welcome Services Assistant Manager supervises staff and administers other functions of department as assigned by Department Manager. Assists staff with duties as needed.
The Accountabilities:
Provides customer service to students, faculty, staff and external customers. Meets customer needs, offers options, resolves problems and follows up with customers. Ensures full customer satisfaction without unnecessarily referring customer to other staff members. Maintains friendly, helpful demeanor. Recruits, screens, hires, trains and directly supervises subordinate staff, student workers, volunteers, and interns. Schedules and assigns work. Assesses performance and provides feedback, counseling or discipline, as needed. Terminates employees as necessary. Schedules, assigns and prioritizes workloads. Sets appropriate deadlines. Manages assigned projects to completion. Obtains estimates and make recommendations. Monitors employee performance on a day-to-day basis. Ensures timely completion of department's work. Ensures that customer needs are being met by staff in a timely, professional manner. Coordinates with other departments as needed to provide customer service. Resolves difficult customer problems. Informs manager of customer issues, suggestions or requests. Offers suggestions to improve the operations of the department. Directs customers, visitors or guests to appropriate locations or areas. May open or close department. Ensures that department is neat and orderly. May participate in creating sales displays to attract customers. Performs staff-level work during peak demand hours or understaffed situations as needed. May assist in answering phones and providing information or transferring calls to the appropriate party or department. Operates department computers and/or university information system terminals. Assists with planning and coordination of special department or university events and supervision of staff during events. Maintains a thorough understanding of all departmental and university policies and procedures as well as applicable government and industry standards and ensures adherence to them. Assists the department manager in processing time cards and delivering them to payroll. Compiles, records and reports information as requested, processes incoming/outgoing forms and invoices. Monitors activities of faculty, staff, students and visitors to prevent theft or other security problems. Reports any unusual activity to security. Observes and reports stolen, forged, or unauthorized usage of permits, passes and USCards. Oversees storage and usage of materials and equipment. Procures rentals and arranges for repair and maintenance of equipment. Performs other related duties as assigned or requested. The university reserves the right to add or change duties at any time. The Qualifiers: Minimum Education: Associate's degree. Combined experience/education as substitute for minimum education. Minimum Experience: 2 years. Combined experience/education as substitute for minimum work experience. Minimum Expertise: Supervisory or lead experience in related field Valid CA driver's license required. Position will participate in the Department of Motor Vehicles (DMV) Pull Notice System. A copy of DMV record will be required as a final condition of employment. For more information please visit the policy website.In addition, the successful candidate must also demonstrate, through ideas, words and actions, a strong commitment to USC's Unifying Values of integrity, excellence, diversity, equity and inclusion, well-being, open communication and accountability.What We Prefer:
Preferred Education: Related graduate study. Preferred Experience: 3 years. Field of Expertise: USC experience in related field. The Trojan Family Rewards: We pride ourselves in creating the BEST USC EXPERIENCE, and that begins with our employees We offer a wide variety of benefits and programs that support our staff and their families. For more information please visitThis support advocates work-life balance and employee well-being. As members of the Trojan family, employees are connected by the traditions and history that make us proud to be Trojans
As an equal opportunity employer, USC values and promotes diversity, equity and inclusion in the workplace. The work culture thrives on mutual respect, trust and synergy amongst all of its members.
USC has great minds that transform the world with their talents and research. Will you be one? Join us
FIGHT ON
The annual base salary range for this position is $66,560 - $78, When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.
Minimum Education: Associate's degree. Combined experience/education as substitute for minimum education. Minimum Experience: 2 years. Combined experience/education as substitute for minimum work experience. Minimum Expertise: Supervisory or lead experience in related field. Valid CA driver's license required. Position will participate in the Department of Motor Vehicles (DMV) Pull Notice System. A copy of DMV record will be required as a final condition of employment. For more information please visit the policy website. In addition, the successful candidate must also demonstrate, through ideas, words and actions, a strong commitment to USC's Unifying Values of integrity, excellence, diversity, equity and inclusion, well-being, open communication and accountability.
