IT Support Engineer

Found in: beBee jobs US - 1 week ago


College Park, Maryland, United States SAIC Career Site Full time

Description

SAIC has an immediate need for an IT Scientific Support Engineer with Windows and Mac experience supporting our customer in College Park, MD. The candidate must be able to work collaboratively in a team environment. This candidate will be required to provide general support for Windows and Mac OS workstations in the FDA laboratory and office environment. The ideal candidate shall have expertise in setup, configuration, administration of Windows and OS Scientific Workstations and integrating them with Active Directory/etc. Independent, motivated individuals with good oral and written communication skills for documenting process and procedures, and briefing reports are desired. The candidate must be skilled in the setup, configuration and management of scientific workstations.

Responsibilities:

Perform software application maintenance on scientific workstations running a variety of operating systems including Mac OS, Windows, and some Linux.Perform routine and preventative maintenance such as general computer tasks, application loads, disk utilization, system loading and system monitoring, applying operating system patches, antivirus updates.Detect, isolate, document, rapidly report, and resolve system outages or problems encountered during operations of the scientific workstations, which includes the collections of diagnostic data, restoring the system operation, development of workarounds, and other activities necessary for recovery of a system.Accurately document problems in logging and discrepancy reporting tools.Work directly with the customer in most aspects of the day-to-day activities.Respond to user calls regarding hardware and software problems, correcting or ensuring that problems are escalated when required. Communicate with users and senior management the status of key problem statuses.Perform hands-on repair of equipment and maintenance/installation of computing infrastructure.Maintain and troubleshoot all hardware associated with end-user computing, including printers, workstations, router switches, etc.Implement continuous improvement methodology through the use of IT systems or procedure.Maintain inventory of system assets.Ensure compliance with FDA standards and security policies.Additional responsibilities will include End user documentation and training, computer moves and deployments, and additional duties as assigned.

Qualifications

Minimum experience: 5 yrs related experience. Overall IT experience 10 yrs, with Masters or similar degree.

Required Skillset: Advanced knowledge of desktop hardware and common desktop software, Mac, MS office 365, Windows, Mac OS, LAN support, printers.

SAIC accepts applications on an ongoing basis and there is no deadline.

Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.
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