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Medical Support Assistant
4 months ago
Advanced Medical Support Assistant serves within Patient Administration Service at the Kernersville Health Care Center within Salisbury VA Health Care System. The Advanced Level Medical Support Assistant (MSA) position serves as a Clinic Clerk and is a foundational role within the VHA Patient Aligned Care Team (PACT) initiative. Patient care is delivered in a team-based model known as the teamlet.
Duties
This vacancy announcement establishes an "Open Continuous Announcement" for eligible applicants to be considered for this position.
The first list of eligible applicants will be referred to the Selection Official 4/24/24. Applications received after this date, will be referred as additional staffing needs arise, throughout the life of the announcement. All qualified applications received by the cut-off date and/or when the hiring manager requests for candidates will be notified at that time. Those candidates that meet eligibility will be forwarded to the selecting official for a review. A selection may be made at any time during the opening of the announcement.
We utilize Open Continuous announcements to accept applications in anticipation of vacancies. Extended announcements provide us a readily available source of applicants when vacancies do occur and are approved. If a vacancy does not occur for the location and grade for which you are qualified and apply, no further notification concerning the announcement will be provided.
All application packages remain eligible for consideration for 90 days after submission to the announcement. To remain eligible for consideration beyond 90 days, a new application submission is required to indicate your continued interest.
Per AFGE Master Agreement: First area of consideration will go to qualified current permanent employees of Kernersville Health Care System.
The Advanced MSA works collaboratively in an interdisciplinary coordinated care delivery model and performs receptionist duties, customer service and other duties assigned for the proper and timely treatment of patients and maintains appointment schedules for one or more outpatient clinics. He/she must assist with clinic access contingency plans by adjusting appointment times, location, or dates as well as shift patients to other healthcare providers as conflict with staffing and/or coverage occurs. The Advanced MSA may be required to serve on more than one PACT.
- Supports patient safety standards using the correct Veterans Affairs identification of all patients by using two forms of identification, name, and full Social Security Number. The patient may also present the Veterans Health Identification Card (VHIC) for identification.
- Scheduling patient appointments
- Responsible for making all appointment reminder phone calls.
- Tracking, reviewing, and responding to electronic orders, consults, and other elements in the electronic medical record and medical systems
- Responsible for communicating with the patient/Veteran regarding any pre-appointment needs to include lab, imaging, or other requirements to complete their Primary Care appointment.
- Practical knowledge of computerized data entry, information processing systems and software related to patient care
- Knowledge of standard procedures, utilizing medical records, and medical terminology
This list of job duties is not inclusive of all duties associated with this position.
Work Schedule: Monday - Friday; 8:00am-4:30pmTelework: Not Available
Virtual: This is not a virtual position.
Relocation/Recruitment Incentives: Not Authorized
Permanent Change of Station (PCS): Not Authorized
Financial Disclosure Report: Not required
