Product Technical Account Specialist- Flow Capture

4 weeks ago

Portland, Oregon, United States Autodesk Full time

Job Requisition ID #

24WD77772

Position Overview

Autodesk's Customer Technical Success organization is looking for trusted advisors to help our Enterprise customers optimize their product investment and achieve measurable business outcomes.

If you have a customer-focused approach to building relationships with Enterprise customers, you might be just who we need.

We are looking for a professional with Media & Entertainment experience, supporting a broad range of technologies in large-scale enterprise environments. You will work closely with existing and future Major Accounts globally.

Reporting to our Sr. Manager, Support Strategy, you will join the Customer Success group within the Flow Capture Support Organization - a team that values professional development and rewards performance.

This is a global team, providing 24x7 coverage to our customers. We work in a hybrid environment, working mostly from home, but you will visit your local office for intentional gatherings.

Our Technical Account Specialists maximize the success of and return on investment for our strategic customers. We do this by delivering professional and customized product services that help our customers achieve their goals while maximizing the use and adoption of our solutions.

Responsibilities

  • Establish and maintain working relationships with customers as a technical trusted advisor
  • Demonstrating experience and product expertise to help customers onboard and use Flow Capture
  • Innovating and delivering packaged service offerings to increase customer success and product adoption
  • Coordinate and execute access fulfillment requests for customer's post-purchase
  • Work with our support team to collaboratively solve issues that require escalation
  • Provide weekend on-call support for our customers on a team-wide rotation basis
  • Deliver onboarding support and coaching sessions to end-users to ensure smooth product adoption
  • Work closely with engineering and product team to ensure customer feedback (defects, feature requests, etc.) are documented and actioned
  • Help create and maintain help documentation

Minimum Qualifications

  • 5+ years of experience in related field
  • Experience with Media & Entertainment industry needs, pipelines and workflows
  • Comprehensive knowledge of Mac OS and Microsoft Windows environments
  • Proven ability to be flexible and learn in a fast-paced environment
  • Able to manage several projects at a time, setting the right priorities
  • Demonstrated ability to build and maintain strong relationships with enterprise customers
  • Excellent verbal and written communication skills; ability to convey complex technical details coherently to a live or virtual audience
  • Fluency in English required, additional languages are a plus
  • Team player who enjoys supporting and working with other members of a shared responsibility team

Preferred Qualifications

  • Bachelor's degree or equivalent experience in Industrial Design or Computer Science
  • Experience of Autodesk Flow Capture (formerly known as Moxion) and/or Pix
  • Additional knowledge of Autodesk Maya, 3ds Max, MotionBuilder, Flame, ShotGrid and Arnold

#LI-KH1

Learn More

About Autodesk

Welcome to Autodesk Amazing things are created every day with our software - from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk - our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.

When you're an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us

Benefits

From health and financial benefits to time away and everyday wellness, we give Autodeskers the best, so they can do their best work. Learn more about our benefits in the U.S. by visiting

Salary transparency

Salary is one part of Autodesk's competitive compensation package. For U.S.-based roles, we expect a starting base salary between $65,100 and $112,310. Offers are based on the candidate's experience and geographic location, and may exceed this range. In addition to base salaries, we also have a significant emphasis on annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.

Equal Employment Opportunity

At Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.

Diversity & Belonging

We take pride in cultivating a culture of belonging and an equitable workplace where everyone can thrive. Learn more here:

Are you an existing contractor or consultant with Autodesk?

Please search for open jobs and apply internally (not on this external site).

  • Technical Support Specialist

    1 week ago

    Portland, Oregon, United States Cerbo Full time

    The Company Cerbo is a high-growth healthcare SaaS company, doing our part in the medical market to support holistic lifestyles and personalized medicine. Our software – Cerbo EHR – is a cloud-based electronic health records (EHR) and patient portal software system. Healthcare offices across the country – and some around the world – use Cerbo for...

  • Accounting Specialist

    4 weeks ago

    Portland, Oregon, United States Marsh McLennan Agency Full time

    Accounting SpecialistReports to: ControllerAccounting Specialist provides a high professional standard of service within our Clark Insurance accounting department. This position will handle a variety of accounting functions in support of our Controller and our Accounting Department.Essential FunctionsProcess vendor accounts payables.Process company accounts...

  • Accounting Specialist

    1 month ago

    Portland, Oregon, United States Marsh McLennan Agency Full time

    Accounting SpecialistReports to: ControllerAccounting Specialist provides a high professional standard of service within our Clark Insurance accounting department. This position will handle a variety of accounting functions in support of our Controller and our Accounting Department.Essential FunctionsProcess vendor accounts payables.Process company accounts...

  • Technical Specialist 2 Footwear

    2 weeks ago

    Portland, Oregon, United States Arc'teryx Equipment Full time

    Department: Product Integrity Reports to: Senior Manager, Product Integrity Location: Portland, OregonYour Opportunity at ARC'TERYX: As a Technical Specialist 2 Footwear, you ensure Arc'teryx brand integrity through global maintenance of product construction and manufacturing standards, best production practices and quality standards across all product...

  • Technical Specialist 2 Footwear

    4 weeks ago

    Portland, Oregon, United States Arc'teryx Equipment Full time

    Department: Product Integrity Reports to: Senior Manager, Product Integrity Location: Portland, OregonYour Opportunity at ARC'TERYX: As a Technical Specialist 2 Footwear, you ensure Arc'teryx brand integrity through global maintenance of product construction and manufacturing standards, best production practices and quality standards across all product...

  • Technical Specialist 2 Footwear

    4 weeks ago

    Portland, Oregon, United States Arc'teryx Equipment Full time

    Department: Product Integrity Reports to: Senior Manager, Product Integrity Location: Portland, OregonYour Opportunity at ARC'TERYX: As a Technical Specialist 2 Footwear, you ensure Arc'teryx brand integrity through global maintenance of product construction and manufacturing standards, best production practices and quality standards across all product...

  • Accounts Payable Specialist

    1 month ago

    Portland, Oregon, United States Cambridge Real Estate Services Full time

    Compensation: $ $28.00 per hourWould you like to make a difference at one of the largest Portland area property management companies? If so, and you are an experienced, energetic, and talented professional we would like you on our team We are seeking an experienced individual for an Accounts Payable Specialist role to join our team. This is a full-time,...

  • Accounts Payable Specialist

    4 weeks ago

    Portland, Oregon, United States Cambridge Real Estate Services Full time

    Compensation: $ $28.00 per hourWould you like to make a difference at one of the largest Portland area property management companies? If so, and you are an experienced, energetic, and talented professional we would like you on our team We are seeking an experienced individual for an Accounts Payable Specialist role to join our team. This is a full-time,...

  • Accounting Specialist

    2 weeks ago

    Portland, Oregon, United States Creative Financial Staffing Full time

    Looking for a self-motivated Accounting Specialist About the company: Our client is a well-respected manufacturing company known for their commitment to innovation and high quality products. With a rich history spanning over 30 years, they have established themselves as a leader in our field. With a competitive salary and benefits package, employees have had...

  • 04 - Production Technical Operator 4

    1 week ago

    Portland, Oregon, United States Celestica Full time

    Req ID: Region: Americas Country: USA State/Province: Oregon City: Portland General Overview Functional Area: OPS - Operations Career Stream: PRD - Production Role: Production 4 SAP Short Name: PD4 Job Title: Production Technical Operator 4 Job Code: PD4-OPS-TOPR Job Level: Band 04 Direct/Indirect Indicator: Direct Summary Work is guided by diverse...

  • Technical Trainer

    1 week ago

    Portland, Oregon, United States PPM TECHNICAL SERVICES, INC Full time

    Job Title: Avangrid Renewables Wind & Solar Technical Trainer Company: Avangrid The Avangrid Renewables Wind & Solar Technical Trainer role involves supporting the operations of Avangrid's wind turbine & solar fleet and developing effective environmental health & safety (EHS) and technical training programs. The position, based in Moro, Oregon with a hybrid...

  • Territory account specialist

    1 week ago

    Portland, Oregon, United States Novartis Full time

    About The RoleThis is a field-based and remote opportunity.Novartis is more than an organization. It is a thriving community where talented people can truly belong. Working closely and collaboratively, we achieve a collective impact that is far greater than any of us could achieve alone.When we put our heads together, we can do brilliant work. And when we do...

  • Flow Cytometry Technologist

    4 weeks ago

    Portland, Oregon, United States Labcorp Full time

    Flow Cytometry – Medical TechnologistAre you an experienced Medical Lab Professional? Are you looking to embark on a new challenge in your career, or start your career in Medical Lab Science? If so, LabCorp wants to speak with you about exciting opportunities to join our team as a Medical Technologist in Seattle, WA. In this position you will work in a...

  • Flow Cytometry Technologist

    4 weeks ago

    Portland, Oregon, United States Labcorp Full time

    Flow Cytometry – Medical TechnologistAre you an experienced Medical Lab Professional? Are you looking to embark on a new challenge in your career, or start your career in Medical Lab Science? If so, LabCorp wants to speak with you about exciting opportunities to join our team as a Medical Technologist in Seattle, WA. In this position you will work in a...

  • Flow Cytometry Technologist

    1 month ago

    Portland, Oregon, United States Labcorp Full time

    Flow Cytometry – Medical TechnologistAre you an experienced Medical Lab Professional? Are you looking to embark on a new challenge in your career, or start your career in Medical Lab Science? If so, LabCorp wants to speak with you about exciting opportunities to join our team as a Medical Technologist in Seattle, WA. In this position you will work in a...

  • Senior Manager of Technical Accounting

    1 week ago

    Portland, Oregon, United States Focus Search LLC Full time

    Focus Search LLC is recruiting for a Senior Manager of Technical Accounting role with a publicly traded company in the Portland area. This role is responsible for driving technical accounting research on a range of topics such as Revenue Recognition, Leases, and Goodwill Impairment. The role will provide technical accounting guidance and assist with the...

  • Accounting Specialist

    4 weeks ago

    Portland, Oregon, United States Element LLC Full time

    At Element, we pride ourselves on delivering exceptional workspace solutions tailored to our clients' unique needs. As we continue to expand our operations, we're seeking a skilled Accounting Specialist to join our dynamic team. If you're ready to contribute your expertise to a company that values professionalism, creativity, and growth, we want to hear from...

  • Technologist - Flow Cytometry

    4 weeks ago

    Portland, Oregon, United States Labcorp Full time

    Are you an experienced Medical Lab Professional? Are you looking to embark on a new challenge in your career, or start your career in Medical Lab Science? If so, LabCorp wants to speak with you about exciting opportunities to join our team as a Medical Technologist in Portland, OR. In this position you will work in a fast paced, customer focused, and...

  • Technologist - Flow Cytometry

    1 month ago

    Portland, Oregon, United States Labcorp Full time

    Are you an experienced Medical Lab Professional? Are you looking to embark on a new challenge in your career, or start your career in Medical Lab Science? If so, LabCorp wants to speak with you about exciting opportunities to join our team as a Medical Technologist in Portland, OR. In this position you will work in a fast paced, customer focused, and...

  • Production Expeditor

    1 month ago

    Portland, Oregon, United States Opti Staffing Group Full time

    OPTI STAFFING IS HIRING*PRODUCTION EXPEDITOR*Location: Tigard, OregonCompensation: $22-26 DOE Shift: M-F 7am - 3:30pm Who We Are:Here at Opti we are proud to represent some of the finest locally owned and operated companies in the Portland Metropolitan Area. The current opening is a long term and permanent position with one of those great customers. They are...