Consumer Protection Compliance Manager

3 weeks ago

Oakland, California, United States Block Full time

Company Description
It all started with an idea at Block in 2013. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic ecosystem, developing unique financial products, including Afterpay/Clearpay, to provide a better way to send, spend, invest, borrow and save to our 47 million monthly active customers. We want to redefine the world's relationship with money to make it more relatable, instantly available, and universally accessible.
Today, Cash App has thousands of employees working globally across office and remote locations, with a culture geared toward innovation, collaboration and impact. We've been a distributed team since day one, and many of our roles can be done remotely from the countries where Cash App operates. No matter the location, we tailor our experience to ensure our employees are creative, productive, and happy.
Check out our locations, benefits, and more at
Job Description
We are looking for a Consumer Protection Compliance Program Manager to join Cash App and support the consumer protection program. You will be part of the Cash App Compliance team, and will report to the Consumer Protection Compliance Program Lead. You will oversee systems, processes, and controls that support compliance with laws, rules, and regulations surrounding consumer protection and Cash App's Lending Products including Cash App Borrow and Afterpay. The ideal candidate will have experience working closely with a cross-functional group of stakeholders managing an effective credit dispute and complaint oversight process.
You will:

  • Manage the credit dispute oversight process for our Cash App Lending products, including dispute SLA reporting, dispute complaints analysis, and drive identified remediation
  • Work with cross-functional stakeholders to evaluate for consumer financial protection protection issues across Cash App Borrow and Afterpay
  • Represent compliance in cross-functional meetings with legal, business, operations, technology and other stakeholders
  • Provide guidance for compliance policies, procedures, and training
  • Oversee the resolution of identified issues as part of the issues management program
  • Provide support with action plans created as a result of examinations, audits, or internal testing
  • Work with the business and compliance colleagues to identify potential issues, trends and emerging risks


Qualifications

  • 5+ years in a compliance role in the financial services industry, ideally with experience in payments and lending compliance.
  • Knowledge of and expertise with consumer protection rules and regulations, including those maintained and enforced by the Consumer Financial Protection Bureau and/or other U.S. federal and state consumer protection regulatory agencies
  • Have a strong understanding of laws and regulatory requirements pertaining to Cash App's Lending products, including UDAAP, Truth in Lending Act (TILA), Regulation Z, Military Lending Act (MLA), Fair Credit Reporting Act (FCRA), and Equal Credit Opportunity Act (ECOA)
  • Familiarity with controls and processes related to handling consumer issues in the financial services industry, including UDAAP, disputes and complaints, fraud prevention
  • Excellent written and verbal communication skills, with the ability to summarize observations and present in a clear, concise manner to senior management
  • Expertise in delivering high quality data-driven work products, in a fast pace, agile work environment


Qualifications

  • 5+ years in a compliance role in the financial services industry, ideally with experience in payments and lending compliance.
  • Knowledge of and expertise with consumer protection rules and regulations, including those maintained and enforced by the Consumer Financial Protection Bureau and/or other U.S. federal and state consumer protection regulatory agencies
  • Have a strong understanding of laws and regulatory requirements pertaining to Cash App's Lending products, including UDAAP, Truth in Lending Act (TILA), Regulation Z, Military Lending Act (MLA), Fair Credit Reporting Act (FCRA), and Equal Credit Opportunity Act (ECOA)
  • Familiarity with controls and processes related to handling consumer issues in the financial services industry, including UDAAP, disputes and complaints, fraud prevention
  • Excellent written and verbal communication skills, with the ability to summarize observations and present in a clear, concise manner to senior management
  • Expertise in delivering high quality data-driven work products, in a fast pace, agile work environment

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