Current jobs related to Director of Customer Success - Virtual - Alight
-
Client Director
3 weeks ago
Virtual, United States opentext Full timeOPENTEXT OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future...
-
Client Director
3 weeks ago
Virtual, United States opentext Full timeOPENTEXT OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of...
-
Client Director
1 month ago
Virtual, United States opentext Full timeOPENTEXT OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of...
-
Director, Cloud Solution Implementation
1 month ago
Virtual, United States opentext Full timeOPENTEXT OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of...
-
Director, Sales
2 months ago
Virtual, United States opentext Full timeOPENTEXT OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of...
-
Director, External Reporting
1 month ago
Virtual, United States opentext Full timeOPENTEXT OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future...
-
Regional Operations Director
2 weeks ago
Oregon Virtual Location, United States US Foods Full timeJob DescriptionAt US Foods, we're seeking a highly skilled and experienced Regional Director to lead our Cash and Carry operations in the West Region. As a key member of our leadership team, you will be responsible for driving growth, improving operational efficiency, and ensuring the success of our stores.Key Responsibilities:Partner with the Cash and Carry...
-
Strategic Alliance Manager
4 weeks ago
Virtual, United States opentext Full timeOPENTEXT OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of...
-
Sr. Manager, Sales
1 month ago
Virtual, United States opentext Full timeOPENTEXT OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of...
-
Region Director
2 weeks ago
Oregon Virtual Location, United States US Foods Full timeARE YOU A CURRENT US FOODS EMPLOYEE? PLEASE APPLY DIRECTLY THROUGH OUR INTERNAL WORKDAY CAREER SITE.Join Our Community of Food People!Job Description SummaryCHEF'STORE® is your destination for the best in restaurant shopping - serving both professional chefs and home chefs alike. Get great food at wholesale prices: fresh produce, meat, dairy and more, in...
-
Solutions Consultant
2 months ago
Virtual, United States opentext Full timeOPENTEXT OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of...
-
Virtual, United States opentext Full timeOPENTEXT OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of...
-
Senior Account Executive, Digital Experience
1 month ago
Virtual, United States opentext Full timeOPENTEXT OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of...
-
Senior Account Executive, Business Network
3 months ago
Virtual, United States opentext Full timeOPENTEXT OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of...
-
Account Executive
3 months ago
Virtual, United States opentext Full timeOPENTEXT OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of...
-
Senior Account Executive, Life Sciences
3 weeks ago
Virtual, United States opentext Full timeOPENTEXT OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of...
-
Sr. Account Executive, OEM
4 weeks ago
Virtual, United States opentext Full timeMicro Focus (now OpenText) is one of the world’s largest enterprise software providers. We deliver mission-critical technology and supporting services that help thousands of customers worldwide manage core IT elements of their business so they can run and transform—at the same time. As the Information Company, our mission at OpenText is to...
-
Sr. Account Executive, OEM
2 weeks ago
Virtual, United States opentext Full timeMicro Focus (now OpenText) is one of the world’s largest enterprise software providers. We deliver mission-critical technology and supporting services that help thousands of customers worldwide manage core IT elements of their business so they can run and transform—at the same time. As the Information Company, our mission at OpenText is to...
-
Business Development Representative
3 weeks ago
Virtual, United States CommScope Full timeAbout the Role:We are seeking a highly motivated and experienced Sales Professional to join our team at CommScope. As an Account Manager, you will play a critical role in driving sales growth and expanding our customer base in the Texas region.Key Responsibilities:Prioritize sales and customer relationships to meet assigned financial objectives while...
-
Mid-Market Account Executive, Business Network
3 months ago
Virtual, United States opentext Full timeOPENTEXT OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of...
Director of Customer Success
4 months ago
Our Story
At Alight, we believe a company's success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to "Be Alight."
Our Values
Champion People – be empathetic and help create a place where everyone belongs.
Grow with purpose – be inspired by our higher calling of improving lives.
Be Alight – act with integrity, be real and empower others.
It's why we're so driven to connect passion with purpose. Our team's expertise in human insights and cloud technology gives companies and employees around the world the ability to power confident decisions, for life.
With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work.
Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight.
Learn more at
About the Role
As the Senior Client Success Executive, you will manage strategic partnership channels and a book of business. Your main focus will be ensuring satisfaction and retention of Alight services. You will collaborate with key stakeholders to provide strategic direction and engagement. You will also work with leadership to identify opportunities for expanding Alight's service footprint and boosting revenue.
Responsibilities
- Overseeing the overall client retention, satisfaction and growth of all clients under the assigned strategic channel.
- Serving as a strategic advisor to employers, consultants, and partners under the assigned strategic channel.
- Providing strategic development, execution, and problem solving to define concrete solutions.
- Overseeing the renewal strategy development, packaging, presentation, and negotiation activities to retain channel partnerships. Partner with other enterprise leaders on renewal strategies for clients with multiple products and services.
- Managing and delivering regular updates with channel partners and key stakeholders internally and externally.
- Providing leadership and guidance to the Client Success Executive (CSE) and Client Success Manager (CSM).
- Assisting Client Success leadership in mentoring team to ensure best practices are followed by Client Facing associates.
- Establishing and/improving positive strategic relationships with senior client executives and the client team. Owning development and execution of compelling business cases and comprehensive reporting to clients and broker/consultant partners.
Requirements
- 10+ years of individual success in account management/client success within either a carrier,consulting/brokerage firm or healthcare vendor.
- Demonstrate a successful track record managing partner relationships and large (10,000+ lives) employer accounts.
- Able to understand and develop financial projections/P&L, as well as other performance metrics
- Possess organizational, management, administrative and human relations skills in which exhibit maturity, leadership, sensitivity, and teamwork.
- Display negotiation and leveraging skills. Must be persuasive and tactful when negotiating and dealing with consultants/brokers, team members, peers, and superiors.
- Demonstrate success meeting goals/targets and managing a complex book of business.
- Possess ability to facilitate and guide strategic planning discussion to help clients define key health plan objectives.
- Demonstrate the capacity to listen, inquire, clarify, and translate strategic discussion into a measurable plan of action.
- Possess deep customer success and Health Plan expertise with a client-first mentality to achieve business goals
Flexible Working
So that you can be your best at work and home, we consider flexible working arrangements wherever possible. Alight has been a leader in the flexible workspace and "Top 100 Company for Remote Jobs" 5 years in a row.
Benefits
We offer programs and plans for a healthy mind, body, wallet and life because it's important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as a number of voluntary benefit options.
By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight's employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position.
Our commitment to Diversity and Inclusion
Alight is committed to diversity, equity, and inclusion. We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful.
At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future.
Diversity Policy Statement
Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, we take affirmative action to employ and advance in the employment of qualified minorities, women, disabled persons, disabled veterans and other covered veterans.
Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter.
Authorization to work in the Employing Country
Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Alight.
Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.
We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.
Salary Pay Range
Minimum :
102,400 USDMaximum :
162,600 USDPay Transparency Statement: Alight considers a variety of factors in determining whether to extend an offer of employment and in setting the appropriate compensation level, including, but not limited to, a candidate's experience, education, certification/credentials, market data, internal equity, and geography. Alight makes these decisions on an individualized, non-discriminatory basis. Bonus and/or incentive eligibility are determined by role and level. Alight also offers a comprehensive benefits package; for specific details on our benefits package, please visit:
DISCLAIMER:
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.