Service Desk Administrator

Position: Service Desk Administrator – Full Time/Exempt

Department: Information Technology

Reports to: Manager, Football Technology

Location: Arizona Cardinals (Tempe, AZ) with live event coverage at State Farm Stadium (Glendale, AZ)

Format: In-person

Cardinals Organizational Summary:

The Arizona Cardinals Football Club is a professional football team within the National Football League (NFL). We compete in the National Football Conference (NFC) West division and call State Farm Stadium, in Glendale, Arizona, our home.

As one of the oldest pro football franchises in the U.S., the Club has established itself as a sport and cultural hallmark within Arizona, as well as a trailblazer for diversity, equity, inclusion, and belonging (DEIB) initiatives and firsts around the League. Our vision is to build a leading sports organization that competes for championships, drives business results, creates loyal fans, develops proud employees, and inspires hope in our community. We are relentless in our pursuit of greatness on and off the field, while positively impacting our people, our fans, and our community.

If you want to join an organization that values putting the team first, doing what is right, growing with positivity, valuing every voice, while driving performance, we would love for you to join our team. Learn more about the Arizona Cardinals and see what's happening here.

Summary:

The Arizona Cardinals are seeking a motivated, enthusiastic, passionate, and experienced service desk administrator with technical customer service experience. This position will be part of a dynamic and multifunctional technical team that supports Arizona Cardinals staff at the Tempe facilities and support live events at State Farm Stadium.

This position is part of the technology department and will be based in Tempe and will support all equipment and employees working at the Tempe Office, Tempe Headquarters, State Farm Stadium, and other locations as required. The main responsibilities for this position include technical support and troubleshooting for staff and related computing technologies and systems.

Cybersecurity and network monitoring are high priorities of the Arizona Cardinals and the National Football League; thus, the network systems and related data and downstream applications must be safeguarded 24/7/365. This position is also responsible for support and troubleshooting for the Cardinals, related businesses, and vendors/partners with technology related issues.

This position will support day to day IT enterprise systems in addition to live events (Cardinal's football games, concerts, activities, and events) at all sites. This role will be involved with many aspects of systems used by all staff and others if needed, potentially requiring 7 days a week and night schedules. Other responsibilities include event support, game day duties at games, training camp and extended trips.

Primary Job Duties:

The Service Desk Administrator will have daily responsibilities including, without limitation, to the following:

• Serve as the first point of contact for all IT-related issues and requests from internal users.
• Provide customer service and technical support to Arizona Cardinals team, administrative staff, and executive staff.
• Respond to support tickets and inquiries in a timely and efficient manner, ensuring all issues are resolved to the best of the user.
• Run point on IT office asset management, hardware support, and shipping.
• Support all new hire on-boarding and off-boarding procedures.
• Administer our business applications including, but not limited to: Azure AD, Office 365, G Suite, Adobe, AWS, Active Directory, MDM, Intune.
• Ability to learn new software and solutions quickly.
• Diagnose and troubleshoot hardware and software problems, including desktops, laptops, printers, and mobile devices.
• Proactively monitor and secure the Arizona Cardinals computing devices.
• Ability to plan, execute, and manage technical IT-related projects.
• Performs problem isolation and resolution of security and network problems.
• Support live events throughout the year which will include domestic and/or global travel.
• On-Call rotation to support our games as well as the 24/7 security operations.
• Other duties as assigned.

Qualifications/Requirements:

• Education: Bachelor's degree in computer science, management information systems, or a related technical discipline, or equivalent experience.
• Experience: At least 1-3 years of relevant service desk experience
• Ability to work independently and collaboratively in a fast-paced environment.
• Must be able to work in a fast-paced and ambiguous environment; handle multiple tasks with the ability to reprioritize and shift priorities quickly with a sense of urgency.
• Experience with Microsoft Azure, Active Directory, Intune/autopilot experience a plus.
• Experience with scripting, programming, and automation tools.
• Experience with configuring Mac devices. Prior MDM experience a plus.
• Experience with administering endpoint security solutions e.g. anti-virus.
• Strong verbal and written communication skills, with an expert ability to present and communicate new ideas and concepts.
• Extremely organized and detail oriented, resourceful, quick learner and able to handle multiple projects simultaneously.
• A high degree of personal integrity and consistently put the interests of the organization first.
• Must be a fierce communicator and cross-organizational collaborator.
• Ability to create documentation, change management protocols, generate reports, and present them to leadership.
• Strong troubleshooting techniques to quickly diagnose and resolve computing issues.
• Ability to accurately handle multiple projects and tasks simultaneously.
• Must be able to work a flexible schedule inclusive of weekends, nights and holidays required.
• Ability to stay focused, on-task and professional while being around professional athletes and personal.
• This position may require the individual to have access to confidential records and information. To successfully perform this position, confidentiality of the information with which the individual has contact must be maintained.
• Frequent bending, lifting 50 pounds, sitting, exposure to multiple external elements, extensive walking through the building including inclines and stairs.
• Must complete all pre-employment forms and successfully pass a background check.

Cardinals Benefits/Perks Summary:

The Arizona Cardinals Football Club has developed a comprehensive benefits package that provides economic and inclusive benefits to full-time employees. The Cardinals benefits offer care, protection, and support for employees and their loved ones. The Cardinals organization encourages an environment that is conducive to living a healthy, productive, and flexible lifestyle.

Benefits and Perks include, but are not limited to:

• Health, Dental, and Vision Insurance options; effective the first day of hire
• 401 (k) retirement option with employer match contribution
• Paid Time Off Accruals (including sick time accruals)
• Paid Time Off for most Federal holidays
• Time off for Maternity, Paternity, Military, and Bereavement
• MDLIVE: 24/7 medical support
• Flexible Spending Accounts (FSA) & Health Care Saving Account options
• Discounts on Cardinals gear & paraphernalia
• Tuition reimbursement & Professional Growth opportunities
• Daily free lunch
• Complimentary season tickets
• Subsidized gym memberships

The Arizona Cardinals Football Club is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.