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Customer Service-Test Center Administrator

3 months ago

Tempe, Arizona, United States Prometric Ireland Limited Full time

Strong Customer Service Skills required

Retail Store/Big Box a plus

Ensure every candidate receives a fair test

Represent Prometric's vision, mission and values

Ensure your test center provides a best-in-class and comfortable testing experience

Permit only eligible candidates

Safeguard the test center from misconduct

Maintain and apply expert knowledge of test center policies, practices and procedures

Greet examinees and verify identification

Register and prepare candidate scorecards

If applicable, digitally scan and record candidate fingerprint identification

Continuously monitor candidates as they complete exams

Resolve or report candidate issues with urgency

Secure all computer software in the test center at all times

Reboot computer servers and reset passwords as necessary

Report any occurrences outside company guidelines to corporate management

Ability to be flexible with scheduling based on Prometric capacity requirements

High School Diploma required, college experience a plus

One to two years customer service-related experience required

Ability to communicate with candidates effectively and with professionalism and authority

Ability to write detailed reports and correspondence

Ability to multi-task and handle small tools, pack equipment for shipping or unpack for installation

Familiarity with computer programs and applications (including but not limited to MS Office, Outlook, Explorer-web browsing)

Capable of lifting up to 40 pounds

Ability to remain in a stationary position for extended periods of time while administering exams

Ability to perform periodic walk-throughs

Visual requirements include the ability to adjust or focus computer screens and view testing room while proctoring

Frequently positions self to maintain computers in the lab & office setting; including under the desks and in the server closet