Medical Support Assistant

4 weeks ago


Fairchild Air Force Base, Washington, United States Department Of Defense Full time
Summary

About the Position: This position is located at Fairchild Air Force Base in Spokane County, WA.

This is a Direct Hire Solicitation.



Duties
  • Track short- and long-range goals for the Patient Centered Medical Home as they relate to the Military Treatment Facility's goals and objectives.
  • Evaluate management or program operations to identifying problems from collected data and select solutions from alternatives in guidelines and precedent cases.
  • Monitor customer satisfaction and use information to make recommendations to improve processes.
  • Use automated systems to generate reports, presentations, and extract data from systems to assist in data collection and review.
  • Identify trends, patterns, and problem areas and develop alternative courses of action from guidelines or precedents to meet strategic plan objectives and policies.
  • Assess customer service feedback, addressing customer service issues/challenges, and providing recommendations on improving customer services/relations.
  • Make arrangements with medical staff and medical facility departments, clinics, or services to prepare schedule of patient appointments.

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