Medical Support Assistant
4 weeks ago
About the Position: This position is located at Fairchild Air Force Base in Spokane County, WA.
This is a Direct Hire Solicitation.
Duties
- Track short- and long-range goals for the Patient Centered Medical Home as they relate to the Military Treatment Facility's goals and objectives.
- Evaluate management or program operations to identifying problems from collected data and select solutions from alternatives in guidelines and precedent cases.
- Monitor customer satisfaction and use information to make recommendations to improve processes.
- Use automated systems to generate reports, presentations, and extract data from systems to assist in data collection and review.
- Identify trends, patterns, and problem areas and develop alternative courses of action from guidelines or precedents to meet strategic plan objectives and policies.
- Assess customer service feedback, addressing customer service issues/challenges, and providing recommendations on improving customer services/relations.
- Make arrangements with medical staff and medical facility departments, clinics, or services to prepare schedule of patient appointments.
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