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Associate Director, Vaccines Public Sector Customer Manager

4 months ago

Lake Wales, Florida, United States Merck Full time

Job Description

The Contracting and Distribution Strategies team in U.S. Vaccines is seeking a Customer Manager who will be responsible for managing our contracts and agreements in the Public Sector (inclusive of Centers for Disease Control and Prevention , United States Department of Veterans Affairs, and Department of Defense segments).

This position partners with key internal stakeholders, including Brand Marketing, Portfolio Marketing, Global Market Access & Pricing, Policy, Order Management Center, Manufacturing, Customer Contract Management, Customer Operations, Commercial Legal, Data and Analytics Teams, Finance, Account Management, and Vaccine sales teams.

Responsibilities include:

Contracting & Customer Management:

  • Leading the design & execution of Center for Disease Control contracting including the addition of launch products.
  • Evaluating segments & adjusting strategies in the public sector for performance of current and future contracts.
  • Working with sales teams and customers to ensure appropriate compliance with the terms and conditions of our contracts.
  • Collaborating with manufacturing and distribution teams to ensure internal contract compliance.
  • Collaborating cross functionally to design tactics to support account management and execution activities.
  • Responding to State & Municipal contracting requests

Data & Analytics:

  • Manage the collection, evaluation, and utilization of public sector data to drive decision making
  • Partnering with Marketing, Human Health Digital, Data & Analytics, and Field Sales to create insights from data.
  • Use data to drive the prioritization of public sector and execution with customers.

Leadership Excellence:

  • Developing strong relationships across key stakeholders
  • Serving as subject matter expert and a key source of information concerning Centers for Disease Control, Department of Defense, and Veteran's Administration segments including sales potential, trends, customer needs and the competitive environment
  • Proven ability to work as part of a matrixed team, while also being able to direct without authority as appropriate.
  • Embracing new ways of working including Agile, collaboration technologies, and embed analytics into decision making
  • Modeling positive mindset and behavior for others, and serve as a champion for diversity, equity, and inclusion

The position is based in Upper Gwynedd, PA.

Note: While the position is listed as "hybrid", remote work arrangements will be considered based on a candidate's experience and personal circumstances.

Education:

  • Required: Bachelor degree
  • Preferred: Master's degree, Master of science or Master of Business Administration

Required Experience and Skills:

  • Minimum of 5 years local, regional, and/or global commercial or equivalent functions including strategy development, marketing, sales, project management, commercial operations, or market access (or equivalent roles)
  • Minimum of 3 years in the pharmaceutical industry
  • Demonstrated leadership/management across diverse stakeholders, including those without direct reporting relationship
  • Strong negotiation and problem solving skills
  • Strategic Thinking: Proven ability to analyze complex data and create clear customer centric strategies.
  • Exceptional communicator with strong verbal, written and presentation skills
  • Strong organizational and project management skills

Preferred Experience and Skills:

  • Leadership and Impact: Proven track record of high-performance and driving business results.
  • Experience in vaccine market or implementing contracts/ pricing programs for vaccines.
  • Innovative Thinking: Demonstrated ability to leverage innovation to drive results.
  • Challenging Status Quo: Ability to push past internal obstacles to drive initiatives forward
  • Understands policy landscape.

NOTICE FOR INTERNAL APPLICANTS

In accordance with Managers' Policy - Job Posting and Employee Placement, all employees subject to this policy are required to have a minimum of twelve (12) months of service in current position prior to applying for open positions.

If you have been offered a separation benefits package, but have not yet reached your separation date and are offered a position within the salary and geographical parameters as set forth in the Summary Plan Description (SPD) of your separation package, then you are no longer eligible for your separation benefits package. To discuss in more detail, please contact your HRBP or Talent Acquisition Advisor.

Employees working in roles that the Company determines require routine collaboration with external stakeholders, such as customer-facing commercial, or research-based roles, will be expected to comply not only with Company policy but also with policies established by such external stakeholders (for example, a requirement to be vaccinated against COVID-19 in order to access a facility or meet with stakeholders). Please understand that, as permitted by applicable law, if you have not been vaccinated against COVID-19 and an essential function of your job is to call on external stakeholders who require vaccination to enter their premises or engage in face-to-face meetings, then your employment may pose an undue burden to business operations, in which case you may not be offered employment, or your employment could be terminated. Please also note that, where permitted by applicable law, the Company reserves the right to require COVID-19 vaccinations for positions, such as in Global Employee Health, where the Company determines in its discretion that the nature of the role presents an increased risk of disease transmission.

Current Employees apply HERE

Current Contingent Workers apply HERE

US and Puerto Rico Residents Only:

Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please click here if you need an accommodation during the application or hiring process.

We are an Equal Opportunity Employer, committed to fostering an inclusive and diverse workplace. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status, or other applicable legally protected characteristics. For more information about personal rights under the U.S. Equal Opportunity Employment laws, visit:

EEOC Know Your Rights

EEOC GINA Supplement​

Pay Transparency Nondiscrimination

We are proud to be a company that embraces the value of bringing diverse, talented, and committed people together. The fastest way to breakthrough innovation is when diverse ideas come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another's thinking and approach problems collectively.

Learn more about your rights, including under California, Colorado and other US State Acts

U.S. Hybrid Work Model

Effective September 5, 2023, employees in office-based positions in the U.S. will be working a Hybrid work consisting of three total days on-site per week, generally Tuesday, Wednesday and either Monday or Thursday, although the specific days may vary by site or organization, with Friday designated as a remote-working day, unless business critical tasks require an on-site presence. This Hybrid work model does not apply to, and daily in-person attendance is required for, field-based positions; facility-based, manufacturing-based, or research-based positions where the work to be performed is located at a Company site; positions covered by a collective-bargaining agreement (unless the agreement provides for hybrid work); or any other position for which the Company has determined the job requirements cannot be reasonably met working remotely. Please note, this Hybrid work model guidance also does not apply to roles that have been designated as "remote".

Search Firm Representatives Please Read Carefully
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Employee Status:

Regular

Relocation:

No relocation

VISA Sponsorship:

No

Travel Requirements:

10%

Flexible Work Arrangements:

Hybrid

Shift:

Not Indicated

Valid Driving License:

No

Hazardous Material(s):

no

Job Posting End Date:

06/13/2024

*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.

Job Posting End Date:06/13/2024

A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.

Requisition ID:R297055