Senior Account Manager

2 weeks ago

Remote, Oregon, United States Newfront Insurance Full time

Insurance is a trillion dollar market that is fundamental to society, yet it has not modernized — until now.

Newfront is building the modern insurance experience.

We've reimagined the experience for clients, prospects, and employees, altering the way people create, understand, select, transact, and use insurance. We're changing the approach so that it starts and ends with the client, not the product, and empowering people for moments that matter.

Our unique approach recognizes both the vast potential of technology and the fundamental role of insurance experts. We're a technology-driven company with DE&I in our DNA and strong values; we believe people matter most.

Our mission is to define the future of the insurance industry, while instilling a high performance culture in combination with living our Work, Love, Play ethos each day. We value balanced lives and are passionate about creating a culture of wellness that results in healthier, happier, and more productive employees, and more successful clients.

SUMMARY: This position is responsible for development, communication, and service needs for our client companies and for retaining large, complex accounts through relationship management.

FROM THE TEAM: We are fast-paced, technology-driven, and service-oriented. We are highly motivated, inclusive of everyone, and open to new ideas. Newfront and this team believe in accountability and are in this together – we work together to see the big picture and get the job done and are not afraid to have fun while doing so

This position is an hourly, non-exempt, and full-time position and will be reporting to the Senior Account Executive and Team Leader. This is a US based hybrid or remote role (required to work until 4pm PST M-F), with the option to work from any of Newfront's office locations. Will be considered hybrid if living within 25 miles of a Newfront office location. Requires seasonal or intermittent traveling to visit clients and prospects. #LI-Remote

What You'll Be Responsible For:

  • Independently manage client relationships and accounts either up to: $1 MM in volume revenue or; of advanced complexity and requirements.
  • Perform program comparison and form review, in partnership with Account Executive(s).
  • Independently prepare for, manage and conduct strategy renewal meetings with clients.
  • Act as primary client point of contact to provide day-to-day service by responding to client questions and requests.
  • Develop, analyze, and implement competitive insurance programs, providing various alternatives for client consideration. Prepare market, quote rates for renewals and new business.
  • Manage the onboarding process of new clients.
  • Manage the marketing process for prospect companies.
  • Prepare and review client communications and finalize for delivery.
  • Communicate and collaborate with producers, clients and underwriters to obtain information, quote rates, prepare proposals, or service existing accounts.
  • Maintain current files and prepare policy renewal questionnaires, recommending coverage enhancements. Review, evaluate, rate and market Commercial Insurance applications and documents for accuracy.
  • Compile and organize all client information necessary to process new, renewal, cancellation and endorsements.
  • Perform thorough contract reviews for clients.
  • Perform database file management and input information. Accurately manage and maintain documents in agency management systems.
  • Provide training to Account Coordinators.
  • May manage Account Coordinators and Account Assistants.
  • Perform other duties and special projects as assigned.

To perform this position successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

Qualifications:

  • Exceptional communication skills: written, public speaking and presentation preparation.
  • Exceptional telephone etiquette and customer service skills, diplomacy, professionalism and tact.
  • Advanced knowledge of Microsoft Office and its complex features.
  • Ability to be resourceful, take initiative, solve problems, offer solutions and make process improvements.
  • Works well with others in a fast paced environment and be responsive to co-workers and colleagues.
  • Ability to train, delegate, provide oversight and give feedback.
  • Adaptability and flexibility to address issues and client needs.
  • Excellent time management skills.
  • Ability to learn and adopt and train use of technology systems and software applications.
  • Excellent at multi-tasking and flexibility to manage ever changing priorities and deadlines.
  • Intermediate strategic project planning including extended time management.
  • Ability to forge relationships and build trust.

Preferred Knowledge, Skills and Abilities:

  • Minimum of 5 years experience in the insurance industry, middle market risk management experience preferred.

Required Certificates, Licenses, Registration:

  • Property and Casualty Insurance license required.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Requires moderate to long periods of time sitting at a desk, using computer monitor and keyboard, speaking on the phone, etc.
  • Requires short to moderate (intermittent) periods of time standing or walking, often to and from meetings that require sitting.
  • Requires very occasional lifting of objects (mostly documents, lap top equipment, etc.) that weigh fewer than 20 pounds.
  • Requires seasonal or intermittent travelling to visit clients and prospects.

At Newfront, we are committed to hiring diverse talent and supporting an inclusive workplace environment. If you are excited about a role at Newfront but feel you're missing a few of the qualifications, we still encourage you to apply and tell us about yourself. You may just be the next Newfront team member that we are looking for

Newfront is proud to be an equal opportunity workplace. Diversity is in our DNA and we believe that creating an inclusive workplace elevates the value we are able to bring to our customers and employees alike. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or any other applicable status protected by state or local law.

If you require reasonable accommodations throughout the application or interview process, please contact us at For information regarding how Newfront collects and uses personal information, please review our Privacy Policy.

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