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FRFS Change and Release Coordinator

4 months ago

Kansas City, Missouri, United States Federal Reserve Bank of Kansas City Full time
Company
Federal Reserve Bank of Kansas City
When you join the Federal Reserve - The nation's central bank - you'll play a key role, collaborating with leading tech professionals to strengthen and protect our economic, financial and payments systems. We dedicate more than $1 billion to technology each year to support the Federal Reserve and our economy, and we're building a dynamic and diverse team for our future. Bring your passion and expertise, and we'll provide the opportunities that will challenge you and propel your growth - along with a wide range of benefits and perks that support your health, wealth, and life.

Federal Reserve Financial Services (FRFS) delivers a suite of payments services to financial institutions via FedLine Solutions, Fedwire, National Settlement Service (NSS), FedCash, FedACH (Automated Clearing House), Check Services, and the FedNow Service. In 2020, we undertook a strategic effort to transform FRFS from a product and support office framework to a national, enterprise-focused organization. The enterprise structure integrated the prior retail, wholesale, cash, and customer relations product and support offices into a new organization, which was further joined by the FedNow team in early 2024. Our North Star strategy, with the new structure, is to offer a fully integrated product suite that provides speed, resilience, and choice in meeting the payments needs of financial institutions across the United States. Through our evolved structure, we will meet the needs of the marketplace for new products and services more quickly, seek to provide a more robust and unified customer experience across our financial service offerings, and create new career growth opportunities for FRFS staff.

The FRFS Change and Release Coordinator performs a critical role leading all aspects of the release and change lifecycle within FRFS. This position will be focused primarily on the Retail Payments applications, including FedACH and Check Services. The individual will be responsible for all aspects of the change control process including ticketing, executing installs into controlled environments, and managing key release milestones across multiple delivery teams. The FRFS Change and Release Coordinator is expected to demonstrate working knowledge of the CI/CD tools, source code management, and software development lifecycles. While this role does not involve management of direct reports, it does require strong facilitation and collaboration with cross-functional teams to ensure successful delivery of key business capabilities to support Federal Reserve Financial Services.


Key Activities:

  • Implement changes accurately and timely in close coordination with agile team membersand various cross functional peers
  • Manage Jira ticket assignments, communicate changes to appropriate teams and ensure key individuals are included in process and communications.
  • Create, review, and track change tickets in Service Now.
  • Learn how ACH and Check applications operate and develop into a subject matter expert.
  • Engage and adapt to the new Federal Reserve Financial Services structure through collaboration with colleagues from other payments offices.
  • Support maintenance of the release plan and execution processes to drive the on-time and effective delivery of high-quality releases.
  • Collaborates and contributes to implementing a standardized deployment process that delivers patches, hot fixes, minor enhancements and major releases.
  • Collaborates with internal teams to ensure the success of release initiatives.
  • Participates in PI planning sessions with agile teams
  • Collaborates with product delivery teams to ensure deployment and testing plans are executed based on the established release schedule.
  • Partners with team to maintain a standardized configuration management database across FRFS.
  • Communicates release plan and status to stakeholders and escalates issues as required.
  • Continuously optimizes change and release process and plans, engaging with peers to promote consistent processes across FRFS product lines.

General Job Requirements:

  • Typically requires at least 3 years of relevant experience.
  • Bachelor's degree specializing in computer science, information systems, business, or a closely related field from an accredited college or university, or equivalent combination of directly related education and/or experience.
  • Aptitude to learn and become proficient in technical systems and tools
  • Experience with change control activities including adhering to change policy, accurately managing change tickets and executing changes
  • Experience working across a heterogenous datacenter, cloud, and SaaS environments
  • Experience in troubleshooting, diagnosis, and problem solving
  • Working in a SAFe Agile environment
  • Collaborative workstyle with the ability to facilitate cross-functional discussions with a solution-oriented mindset
  • Experience with using tools like JIRA and ServiceNow
  • Experience with CI/CD tools such as XL Deploy, Jenkins, WinSCP, Putty, Secure CRT, AWS, and GitLab a plus

Additional Information:

* Location(s):

o Hybrid - Yes, FRB Locations

o Remote Eligible - No

*Screening Requirements: This position has additional screening requirements due to the information accessed while performing the job. These additional screenings would be initiated at the time of offer acceptance and can take up to a couple of months to be completed. You can begin work before the screening is completed; however, continued employment is contingent on acceptable screening results. The areas screened may include education/employment verification, criminal history, credit history, and reference checks.

*Sponsorship: Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

About Us:

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Full Time / Part Time
Full time

Regular / Temporary
Regular

Job Exempt (Yes / No)
Yes

Job Category
Information Technology

Work Shift
First (United States of America)

The Federal Reserve Banks believe that diversity and inclusion among our employees is critical to our success as an organization, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. The Federal Reserve Banks are committed to equal employment opportunity for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.