Operations Business Analyst

1 month ago

Houston, Texas, United States AIG Full time

The Operations Business Analyst is a vital role within the AIG Travel America's organization that supports planning, reporting, and analysis through the development of data harnessed through operations intelligence. This role requires a meticulous approach to detail, as well as excellent written and verbal communication skills. You will work closely with the Operations Implementation Manager and communicate with multiple team members and department leadership across AIG Travel's many service delivery centers.

As an Operations Business Analyst at AIG you are at the forefront of where emergent based customer service meets superior trained team members. You act with speed, composure, compassion, and knowledge to solve problems and the work you do every day is the heart of AIG's business.

What we're looking for:

  • Experience in one of the following industries: Insurance, Travel, Call Center. (optional)
  • Flexible hours, adaptive, and time availability on short notice. (required)
  • Excellent communication skills, including verbal, written, interpersonal and presentation (required)
  • Knowledge of Microsoft SharePoint (preferred)
  • Ability to analyze data, determines root cause and presents findings clearly (required)
  • Ability to handle an increasingly high volume of work in a fast-paced, deadline-driven environment (required)
  • Must have masterly level proficiency in English
  • Must have experience with MS Office, MS SharePoint, O365
  • Desired PC Skills: Advanced Excel; Power BI; SQL; Note additional like applications
  • Ability to work across multiple time zones

Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what's most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security-as well as your professional development-to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world's most far-reaching property casualty networks. It is an exciting time to join us - across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of belonging

We're committed to creating a culture that truly respects and celebrates each other's talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through our flexible work arrangements, diversity and inclusion learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The diversity of our people is one of AIG's greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to

Functional Area:

OP - Operations

Estimated Travel Percentage (%): No Travel

Relocation Provided: No

AIG Travel Assist, Inc.

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