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Sales Associate, Flex
3 months ago
About
Bloomingdale's makes fashion personal and fun, aspirational yet approachable. Our mission is to guide and inspire our customers to make style a source of creative energy in their lives. We will always strive to make Bloomingdale's like no other store in the world. Everyone plays a critical role to bring our mission to life. Regardless of position, we believe all colleagues have a voice and access to share their thoughts with every level of leadership. Our colleagues are passionate, driven, entrepreneurial and collaborative. We welcome and embrace diversity of background, thought and opinion while having a lot of fun along the way.
Job Overview
Job Overview
The Bloomie's Sales Colleague's primary role is to guide and inspire our customers wherever they are shopping – in store, online, or virtually. With a passion for gracious service, an interest in fashion, styling talent and product knowledge proficiency, their mission is to establish and cultivate long term client relationships both in store and digitally. Whether in-store or online, Sales Colleagues deliver the Bloomingdale's Customer Experience Framework through the art of conversation, always being welcoming, engaging and inquisitive, and creating that human connection that our customers are seeking when shopping with us. Sales Colleagues are responsible for actively circulating the sales floor across departments, determining the customer's needs, sharing the benefits of our Loyalty programs and supporting the shopping experience from start to finish and/or handoff at the Front Desk. The Bloomie's Sales Colleague must also deliver operational excellence by leveraging our stores fulfillment system, merchandise to sell standards, floor and fitting room upkeep. The Bloomie's Sales Colleague is readily available and willing to help wherever they are needed and support multiple functions impacting the customer experience.
Essential Functions
Essential Functions
- Put customers quickly at ease, online and in-store; immediately connect with customers to build comfort and trust.
- Is an expert on product and style and builds each sale with a confident fashion voice.
- Actively uses styling and selling technology to deliver the customer experience and drive sales.
- Uses outreach tools to connect and build relationships, inspiring repeat purchases and building a personal clientele.
- Has flexibility to manage customer interactions and ability to balance multiple online platforms.
- Sells the Bloomingdale's Loyalist program as the best way to shop at Bloomingdale's.
- Maintains positive working relationships throughout the company.
- Create an in-store and online experience that is easy, seamless and fun through the greeting and engaging all customers and by providing a genuine and friendly interaction.
- Drive sales with in-store and online clients by embracing and being proficient with technology.
- Participate in the merchandising and operational requirements of the role.
Qualifications and Competencies
Education Requirements
Min/Preferred
Education Level
Description
Minimum
High School or GED
High School Diploma or equivalent required
Years of Experience
Min/Preferred
Years of Experience
Comments
Minimum
1
1-2 years related experience
Competencies
- High School Diploma or equivalent required.
- 1-2 years related experience.
- Strong interpersonal skills with proven ability to communicate and share information with diverse groups of customers and peers.
- Resourceful and able to adapt quickly to changing priorities.
- Resourceful self-starter, works well independently as well as part of a team, able to adapt to changing priorities.
- Ability to read and interpret instructional documents such as safety rules, operating and maintenance instructions, and procedural manuals.
- Frequent use of computers - Able to use and navigate multiple technological devices.
- Ability to work in a fast-paced environment, handle multiple priorities and learn new procedures.
- Strong communication and problem-solving skills; presents information in a clear, concise manner.
- Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays.
Physical Requirements
Physical Requirements
- Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions.
- Position requires prolonged periods of standing/walking around store or department.
- May involve reaching, crouching, kneeling, stooping, color vision and climbing ladders.
- Frequently lift/move up to 25lbs.
