Lead Product Designer

2 months ago

Hampden Sydney, Virginia, United States Atlassian Full time

This is a remote position. Our office is in Bengaluru, but we offer flexibility for eligible candidates to work remotely across India. Whatever your preference - working from home, an office, or in between - you can choose the place that's best for your work and your lifestyle.
We're looking for a Lead Product Designer to join the JSM Design Team, designing solutions that reimagine how internal teams access help for other teams within their organisation.
Your future team
You'll be a member of an accomplished team of Product and Content Designers, all motivated by the mission to unify the help experience across all channels.
Your team will reimagine how a service desk's channels best serve all teams' needs beyond traditional web channels. Think conversational chat experiences made more efficient with AI. This is an exciting, high-priority product space with plenty of room to flex your design skills and influence the future direction.
What you'll do

  • Jump in and create a channel vision while planning and driving work forward with your direct team. This exciting, multi-faceted project requires an accomplished lead with skills in strategic design, information architecture, interaction design, and a systems approach to interface design.
  • Make a substantial impact at scale. We have more than 10M users worldwide, and teams large and small depend on our software to do their work. As a lead designer, you will be involved in everything from problem definition to research to UI implementation.
  • Ownership and autonomy across the entire design process. As a lead you will not just design individual features, you'll define the long-term strategy of an exciting and important areas of our business.
  • Collaborate with some of the smartest (and nicest) people in the industry. Day-to-day you'll work within a diverse product team, collaborating with Engineers, Product Managers, Content Designers, Marketing Experts, and Analysts.
  • Be a true champion for our users. We take design seriously, and following one of our core values, ("Don't F the Customer") we're on a mission to become an experience-led company. We want to make our customers love how easily our products help them.
  • Contribute to a vibrant team culture, inspiring a team of diverse talents to do the best work of their life. Some days this might be something fun and social. On other days you may mentor another designer on how to increase the impact of their work.
  • You will report to the Head of Design and collaborate with an Experience Design Manager in JSM.

Your background

  • 8+ years of professional UX/product design experience, implementing user-centred design methods and best practices to design impactful solutions to challenging problems
  • Passion for story-telling, the ability to bring design direction to life with compelling narrative
  • Experience balancing customer needs with business goals, market viability, and technical feasibility
  • The ability to measure success with qualitative and quantitative methods
  • Mentor, grow and support a team of designers
  • A high level of proficiency designing with tools such as Figma.
  • Loves attention to detail in regards to visual design, composition, interaction design, micro-interactions, and micro-animation.

Great to have

  • Domain knowledge in service management or customer support processes.
  • Experience shifting Enterprise grade experiences into a consumer-grade design
  • Experience in the role of a UX architect.

Our perks & benefits
Atlassian offers a variety of perks and benefits to support you, your family and to help you engage with your local community. Our offerings include health coverage, paid volunteer days, wellness resources, and so much more. Visit to learn more.
About Atlassian
At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.
We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.
To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.
To learn more about our culture and hiring process, visit .

  • DevOps Team Lead

    2 months ago

    Hampden Sydney, Virginia, United States Kasada Full time

    About KasadaJoin us in stopping bad bots, for good Kasada protects millions of online users everyday. Founded to stop automated bot attacks, we believe the internet should be a safe place for everyone. Bad bots are highly destructive. They take over accounts, steal content, overload systems and infrastructure and cause billions of dollars in damages every...

  • Product Manager

    2 months ago

    Hampden Sydney, Virginia, United States Deputy Full time

    At Deputy, we empower businesses to build thriving workplaces - ones where staff are engaged, customers are served well, businesses are legally compliant, and companies' profits thrive. Our reach extends across 70+ countries worldwide, serving more than 320,000 workplaces. Deputy is a global SaaS workforce management company headquartered in Sydney, San...

  • Principal Engineer

    2 months ago

    Hampden Sydney, Virginia, United States Atlassian Full time

    Work with a team of amazing developers and designers to build simple, beautiful and consistent user experiences for our web apps. We are always growing, learning, and adapting, in and out of the office. Our teams are crazy smart and direct and we ask hard questions and challenge each other to constantly improve our work. We are driven but team oriented....

  • Manufacturing Engineer

    2 months ago

    Hampden Sydney, Virginia, United States Anduril Full time

    Anduril Industries is a defense technology company with a mission to transform U.S. and allied military capabilities with advanced technology. By bringing the expertise, technology, and business model of the 21st century's most innovative companies to the defense industry, Anduril is changing how military systems are designed, built and sold. Anduril's...

  • Principal Data Scientist

    2 months ago

    Hampden Sydney, Virginia, United States Atlassian Full time

    Working at AtlassianAtlassians can choose where they work - whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being...

  • Human Resources Business Partner

    2 months ago

    Hampden Sydney, Virginia, United States Atlassian Full time

    Are you ready to unleash your diverse thinking, commercial know-how, and agile and adaptable nature at Atlassian? We're on the hunt for a dynamic HRBP for our Technical Program Management (TPgM) organization. We are looking for someone to strategically partner with Atlassian leadership to help us scale and deliver best-in-class services to our teams. In your...

  • Enterprise Sales Executive, Work Management

    2 months ago

    Hampden Sydney, Virginia, United States Atlassian Full time

    Atlassian is changing how we collaborate at work and helping teams worldwide, such as ANZ Bank, Canva, NAB, Cochlear, and IAG, advance through the power of collaboration. We have over 200,000 customers worldwide, a Strategic Account Executive helps the largest of those accounts scale their investments in Atlassian's Work Management suite.Our Work Management...

  • Global Investment Banking- Infrastructure

    2 months ago

    Hampden Sydney, Virginia, United States JPMorganChase Full time

    Job Description Posting Description: As a seasoned Investment Banking professional you'll have experience developing strong relationships with corporate and financial investors across Australia / New Zealand. The Infrastructure and Utilities investment banking team specializes in providing financial advisory services, including mergers and acquisitions,...

  • Business Development Manager

    2 months ago

    Hampden Sydney, Virginia, United States Ajax Systems Full time

    Ajax Systems is an international technology company and Europe's largest developer and manufacturer of security systems with smart home features. Ajax products form an ecosystem of more than 130 devices. Our technologies protect premises from burglary, detect fire, prevent water leaks, and allow controlling home appliances. Ajax Systems production facilities...

  • Sales Development Representative

    2 months ago

    Hampden Sydney, Virginia, United States Dynatrace Full time

    Company DescriptionDynatrace exists to make software work perfectly. Our platform combines broad and deep observability and continuous runtime application security with advanced AIOps to provide answers and intelligent automation from data. This enables innovators to modernize and automate cloud operations, deliver software faster and more securely, and...

  • Operations Manager

    2 months ago

    Hampden Sydney, Virginia, United States Schréder Full time

    Company DescriptionImagine being part of a company that has been lighting up the world for over a century. Schréder is not just a global leader in intelligent outdoor lighting solutions, but a beacon of innovation and sustainability. With operations spanning over 70 countries across five continents, our impact is truly global.We are at the forefront of the...

  • Account Executive Australia and New Zealand

    2 months ago

    Hampden Sydney, Virginia, United States Wingtra Full time

    Join the Wingtra team and become part of this venture-backed robotics scaleup with a global and international team of 180+ dedicated Wingtranauts who want to see their actions have a positive and lasting impact on the world. Founded more than 7 years ago at ETH Zurich, Europe's leading robotics university, our goal is to build the best aerial robots to...

  • Partner Manager

    2 months ago

    Hampden Sydney, Virginia, United States NinjaOne Full time

    About the Role As a Partner Manager, you will nurture relationships with our channel partners, strategically growing partnerships and locating opportunities for new revenue streams. You will take charge of managing pertinent onboarding processes and paperwork, leading a regular cadence of touchpoints with partners, and highlighting the value behind...

  • Team Assistant to CEO Office

    2 months ago

    Hampden Sydney, Virginia, United States MetLife Full time

    Description and RequirementsTeam Assistant to the CEO's OfficeSummary of Responsibilities: We are seeking a dynamic and proactive Team Assistant to join the CEO's office on a part time basis in our prestigious banking and financial institution. This role plays a pivotal part in ensuring the smooth operation of the CEO's office and supporting senior...

  • Finance Operations Manager

    2 months ago

    Hampden Sydney, Virginia, United States SafetyCulture Full time

    SafetyCulture is a customer and product led SaaS company with the purpose of helping frontline teams get better every day.We are building a mobile-first operations platform that gives workers a voice, and leaders visibility, to make better decisions in the workplace every day. Our mission is to unite teams to become a force for improvement in any...

  • Technical Account Manager

    2 months ago

    Hampden Sydney, Virginia, United States Integral Ad Science Full time

    Integral Ad Science (IAS) is a global technology and data company that builds verification, optimization, and analytics solutions for the advertising industry. We're looking for a Senior Associate Technical Account Manager to join our Technical Customer Operations team. If you are excited to work closely with some of the biggest companies in the world and in...

  • Customer Success Manager

    2 months ago

    Hampden Sydney, Virginia, United States WalkMe Full time

    WalkMe pioneered the Digital Adoption Platform (DAP) to empower business leaders to accomplish the promise of technology in today's overwhelming digital world. Through WalkMe's guidance, engagement, insights, and automation, employees are more efficient, executives have better visibility into digital usage, and organizations maximize the full value of their...

  • Software Support Specialist II

    2 months ago

    Hampden Sydney, Virginia, United States ConnectWise Full time

    ConnectWise is an industry and Global leading software company with over 3,000 colleagues in North America, EMEA and APAC. As a community-driven software company dedicated to the success of technology solution providers, our suite helps over 45,000 of our partners manage their businesses better, sell more efficiently, automate service delivery, and remotely...

  • Senior DevOps Engineer

    2 months ago

    Hampden Sydney, Virginia, United States Mable Full time

    We're powered by purposeMable is an online platform connecting Australians looking for disability and aged care support to independent support workers. Since 2014, we've been helping our community live their kind of independence, and today we're one of Australia's largest and fastest growing healthtech platforms. We have been recognised in AFR's Fast 100...

  • Senior Planning Executive

    2 months ago

    Hampden Sydney, Virginia, United States Epsilon Full time

    Job DescriptionWhy is this an exciting opportunity.Be a part of the Publicis Groupe family, one of the world's most progressive and dynamic modern communications businesses, enjoying all the perks that come with our network offering:A comprehensive Wholeself program supporting Physical, Mindful and Financial wellbeing.A creative, fun and rewarding office...