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TEMP BPO Analyst

2 months ago

Plano, Texas, United States NTT DATA Services Full time


•Assists in preparing SOP for new process.


•Utilizes best practice processes around work assignments, project management, and quality of output while maximizing overall team performance.


•Ensures accurate and timely processing of transactions to meet or exceed client service level agreements.


•Identifies and resolves issues around nonstandard pending transactions.


•Performs quality audits on accounts

Skills Required


•Good client interaction skills.


•Ability to analyze reasons behind incomplete transactions.


•Understands process interdependencies.


•Ability to define SOPs for new deals.


•Possesses advanced domain knowledge in F&A domain.