Customer Success Engineer

4 weeks ago

Remote, Oregon, United States NetBrain Technologies Inc. Full time

Founded in 2004, NetBrain is the leader in no-code network automation. Its ground-breaking Next-Gen platform provides IT operations teams with the ability to scale their hybrid multi-cloud connected networks by automating the processes associated with Diagnostic Troubleshooting, Outage Prevention and Protected Change Management. Today, over 2,500 of the world's largest enterprises and managed services providers leverage NetBrain's platform.


What We Need

NetBrain is looking for a Customer Success Engineer with a strong background in this function specifically for Enterprise IT solutions. This person should have excellent interpersonal and communication skills, as well as the ability to multitask and learn complex technology.

The Impact You'll Make

In this role you will be working with some of the largest enterprise customers across a wide range of verticals to drive product adoption and outcomes. Your work will lead to renewals, expansion, advocacy and general customer satisfaction across these key accounts. You will be a trusted partner, leading customers post implementation with a focus on end-use adoption, communicating ROI to them as they maximize their use of NetBrain. You will work closely with a variety of internal functions, including the Sales, Support, Service and Product Management Teams.

What You'll Do

  • You are someone who is obsessed with successful customer outcomes
  • you will be assigned some of our key Enterprise customers, provide post-implementation leadership
  • Work on /execute adoption strategies of our automation platform and monitoring of issues that occur during the customer life cycle.
  • Be the trusted advisor and voice of the customer.
  • Focus on driving new relationships within organizations, opening doors to new use cases, champions, teams, and in general, elevating NetBrain within each customer.
  • Promote customer satisfaction and loyalty by demonstrating an understanding of their critical business issues and needs while delivering products and services that help them meet their business objectives.
  • Prepare, schedule, and conduct monthly/quarterly account reviews with the customers to ensure their ongoing success. Work with them on any needs and areas we recommend them to improve upon.
  • Capture, document and present various positive outcomes and ROI on our platform with the customer.
  • Provide all customers with information on product upgrades and educate them on their uses and benefits.
  • Work closely with NetBrain Support and other Services teams to ensure a consistently positive customer experience, providing oversight and management for issues and initiatives.

Who You Are

  • You are passionate about Customer Success, seeking to achieve extraordinary results through creative problem solving.
  • 3+ years of experience in Customer Success, Management consulting, Account Management or a similar client facing role.
  • A bonus if you have previously worked in a Technical role , technical Support, Engineering background, but have developed more into a balance of business Acumen and technical background
  • Strong written and verbal communication skills and a high "EQ".
  • Solid understanding of Networking fundamentals; worked with multiple network vendors, Cisco, Juniper, Palo Alto, Arista, Fortinet, Public Cloud.
  • Ability to multitask in a fast-paced environment with high attention to detail.
  • You have a track record of career growth, consistently meeting and exceeding goals while increasing responsibilities.
  • Candidates will work remote with 10-20% travel requirement for customer and internal meetings

At NetBrain, we value innovation, collaboration, and customer-focus and we can only live those values through a culture that encourages diversity, equity, inclusion and belonging. It is our mission to hire great people regardless of skin color, gender identity, gender expression, religion, age, disability, marital status, veteran status, national origin, or any other consideration made unlawful by applicable laws. NetBrain is proud to be an Equal Opportunity Employer. We hope that you will apply to a job here that excites you no matter how you identify.

NetBrain invites all interested and qualified candidates to apply for employment opportunities. If you have a disability that prevents or limits your ability to use or access the site, or if you require any other accommodation in the application process due to a disability, you may request a reasonable accommodation. To make a request, please contact our People Team at: and we will be happy to assist you.

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