Club Manager

4 weeks ago

Farmington, New Mexico, United States HCOA Fitness Full time
HCOA Fitness es el lder en la industria del acondicionamiento fsico en Puerto Rico con 13 gimnasios alrededor de toda la Isla. Nos enfocamos en ofrecer a nuestros miembros las herramientas necesarias para el logro de sus metas y la obtencin de resultados de por vida.

DESCRIPCION

El/la Gerente del gimnasio reporta directamente al Gerente de Distrito y contribuir a la promocin del club y la empresa. Lograr y superar de manera consistente las metas de ventas, promover los objetivos de la empresa en cuanto a retencin de miembros y garantizara una experiencia positiva para los socios y los colaboradores.

DEBERES Y RESPONSABILIDADESLiderazgo y VentasDesarrollar y supervisar un equipo de alto rendimiento integrado por colaboradores de mantenimiento, sala infantil y fitness consultants (ventas) que estn comprometidos a proporcionar un ambiente agradable, limpio y servicial para nuestros miembros.Motivar fitness colsultants para alcanzar y superar los objetivos de ventas por la prospeccin de clientes potenciales a travs de referencias y contacto directo con el pblico, que incluye pero no se limita a las actividades de prospeccin al aire libre y las llamadas fras (cold calls) para aumentar el trfico en el club.Asegurar la implementacin de iniciativas corporativas de mercadeo y proporcionar retroalimentacin (feedback) de significado al Gerente de Distrito para maximizar el retorno de la inversin.Reclutar, entrevista y proveer adiestramiento para todos los colaboradores nuevos, esto incluye pero no se limita a asegurar que todos los colaboradores sepan hacer su trabajo eficientemente; tengan un conocimiento profundo de sus funciones; tengan las habilidades y competencias necesarias para llevar a cabo su role; y entiendan como sern evaluados.Responsable del horario de los colaboradores, la cobertura adecuada del club, y hacer cumplir la normas de asistencia, puntualidad entre otras polticas de la empresa.Manejar directamente el desempeo de los colaboradores de la sala infantil, mantenimiento y fitness consultants proporcionndoles retroalimentacin (feedback) significativa, reconocimiento y recompensa para fomentar el comportamiento deseado, y re-dirigir comportamientos que no cumple con los estndares deseados.Servir como ejemplo de lo que representa la marca de HCOA mediante el uso regular de las facilidades para promover el fitness, y reforzar los estndares profesionales, tales como tener una actitud servicial y amable, vestirse de una manera profesional, llegar a tiempo al trabajo y listo para comenzar, y un alto nivel de respeto hacia los compaeros de equipo.Crear y promover un ambiente de confianza, respeto mutuo y preocupacin genuina por la dinmica del equipo y lo que est sucediendo dentro del club.Servicio al Cliente / RetencinDirigir las iniciativas de retencin por involucrndose activamente con los miembros para resolver preguntas o dudas que tengan sobre su membresa o su experiencia del club; utilizando los recursos disponibles para resolver con eficacia los problemas de servicio de alto nivel.Resolver quejas o preocupaciones de los socios de una manera que deja al cliente contento con HCOA Fitness y sintindose bien de continuar su membresa con nosotros.Ser un modelo a seguir y activamente gestionar el desarrollo eficaz de los 10 esencial con especial nfasis en lo siguiente:
Cada socio se salud personalmente a su llegada en el clubLa Limpieza es de suma importancia. TODOS son responsables de mantener el club limpio y ordenado. LIMPIO COMO HOSPITALNos esforzamos por resolver dudas de los miembros desde el primer punto de contacto con un miembro.Supervisar y proveer recomendaciones en coordinacin con el Gerente de Distrito en relacin con los esfuerzos de retencin del club - holds, freeze, las polticas y los procedimientos de cancelacin, sistema de check-in / check-out, y sistemas de citas.Mantener y actualizar el registro de retencin para desarrollar metas de retencin diarias, semanales y mensuales.Mantener las operaciones diarias y el calendario de las clases grupales, asegurando que los instructores estn capacitados y certificados, supervisar el seguimiento y el xito de las clases.Facilidades / MantenimientoInspecciones diarias de las instalaciones del club y el equipo para asegurar condiciones inmaculadas, equipo en buenas condiciones de trabajo, y materiales de limpieza y oficina estn surtidas.Mantener y actualizar el registro de mantenimiento con toda la informacin pertinente sobre las reparaciones necesarias, cuando se espera que est terminado y la fecha de finalizacin para asegurar que todo el equipo se encuentra en buen estado de funcionamiento.Demostrar por esfuerzo personal un alto nivel de compromiso con el mantenimiento constante de la instalacin.Asegurar el buen funcionamiento de todos los sistemas internos y externos mecnicos, elctricos, y de plomera, a travs de la coordinacin con el director de operaciones y / o servicio de contratistas externos.Utilizar el "checklist" de limpieza y el mapa de zonas de limpieza proporcionar direccin a los equipos de limpieza sobre las actividades que se deben realizar para llegar al hospital limpio.Identificar, contactar o reparar todo el equipo necesario de forma eficiente y proactiva.EXPERIENCIA / EDUCACIONEl candidato debe poseer un diploma de escuela secundaria / GED y 1 ao de experiencia de venta (obligatorio). Asociado o licenciatura en negocios o campo relacionado con 3+ aos de experiencia gerencial (preferido).Debe ser capaz de demostrar de manera adecuada y ejecutar las exigencias fsicas del trabajo incluyendo, pero no limitado a movimientos repetitivos, tales como ordenando las pesas (40 lbs.) para mantener el piso limpio; el uso regular de equipos de limpieza y la actividad fsica relacionada con mantenimiento de la instalacin limpia.HABILIDADESAlto grado de iniciativa y motivacin; persona dinmica que puede trabajar de forma independiente en equipo.Fuerte tica de trabajo, integridad y profesionalismo.Espritu emprendedor, estilo de liderazgo participativo y en busca de excelencia.Conocimiento de productos de Microsoft Office y habilidades generales de computadoras.Horario flexible - puede incluir fines de semana y / o noches.Excelente servicio al cliente y habilidades de telfonoBENEFICIOSMembresia gratis para ti y un familiarComunidad divertida y energetica, orientada al equipoAmbiente de trabajo eficiente con la energia que incluye sistemas purificadores de aire y aguaDescuento para entrenamiento personalOportunidades de crecimiento dentro de la compaiaAlto potencial de comisiones y bonos

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected b.

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