Senior Product Manager

Found in: beBee jobs US - 2 weeks ago


New York, New York, United States Handy HQ Full time

Handy is a home services marketplace on a mission to disrupt the $400B home services market by seamlessly delivering every service to every home. Handy has fundamentally changed the way the world buys home services by making it as easy to buy a service online as it is to buy a product. We connect customers to vetted, independent local professionals at the tap of a button, while providing upfront pricing, customer choice in scheduling (no more pesky 4 hour windows), cashless payments and a service guarantee. Started in 2012 by Oisin Hanrahan & Umang Dua, Handy has scaled to offer cleaning, installation and assembly services across the US, Canada and the UK. Handy offers its services both direct-to-consumer via our website and mobile apps and through partnerships with some of the largest retailers in the world, including Wayfair, Walmart, Lowes, Costco and more. As of 2019, Handy is an independently operated subsidiary of ANGI Homeservices (Nasdaq: ANGI), the world's largest home services marketplace including brands like HomeAdvisor and Angie's List. This milestone is allowing us to expand to hundreds of more home services to bring the Handy experience to millions of more customers and professionals. About the role

The Senior Product Manager is a key member of Handy's Product team who is responsible for developing and shipping product experiences that deliver on Handy's vision and business objectives, and create value for our users. Some of the product challenges we work on include:

How to improve booking flow conversion across various channels and devices in order to accelerate new user acquisition?
How best to personalize the customer experience in order to increase customer retention and lifetime value?
How to automate resolution of customer support inquiries, while maintaining high satisfaction?
How to better utilize professional schedules to maximize bookings and earnings?
How to empower and enable pros to deliver an amazing in-home service experience?
What you'll do
Develop a product vision and roadmap that is aligned with the long-term vision of the company, while delivering immediate impact on targeted business objectives
Conduct data analysis, market research, and user research to incorporate customer needs into product decisions
Translate upcoming product roadmap backlog into requirements documents (specs) with clear prioritization among features
Develop rough storyboards to clarify the end-to-end user experience and benefits (functional and emotional)
Evangelize the product vision and motivate team-members critical to the product's success
Work with engineering teams to estimate work efforts, define milestones and manage resources accordingly
Develop and execute against feature release plans, removing roadblocks to ensure forward progress
Review wireframes and design mocks, and provide feedback and approval to product designers
Ensure product is QA'd to standard before release
Coordinate with marketing, CX, ops, legal, BI and finance to ensure successful product rollout, communications and adoption
Run weekly initiative meetings, communicating changes in feature requirements and release schedules openly to leadership team, and escalating critical decisions
Measure and report on product adoption and impact, and use data to recommend feature enhancements
What we're looking for
5+ years of professional experience with 3+ years product management experience at a consumer tech company
BA/BS in an analytical field such as economics, math, computer science
Strong analytical, organizational, and communication skills, both oral and written
Creative problem solver with the ability to identify real obstacles and viable solutions
Willingness to get hands dirty and do whatever it takes to ensure success
A proven track record of planning and shipping successful products
Technical experience; you must understand the technical implications of the product decisions you make
An attention to detail and an eye for design
A passion for marketplaces, the sharing economy, and/or the on-demand services space
Familiarity with Excel, databases and SQL
Willingness to adapt to a fast-paced work environment; hack, test and learn mentality; team player
Compensation & Benefits
Competitive salary and equity commensurate with experience and performance
Full medical, dental, vision package to fit your needs
Monthly Handy credits
Unlimited vacation policy; work hard and take time when you need it
A fun office in the heart of the Flatiron district, always stocked with coffee, snacks and drinks; catered lunch and dinner, foosball, office events and team outings
Ground floor opportunity with the team
The rare opportunity to work with sharp, motivated teammates solving some of the most unique challenges and changing the world

Handy HQ focuses on Marketplaces, E-Commerce Platforms, Apps, Software, and Home Renovation. Their company has offices in New York City and West New York. They have a mid-size team that's between employees. To date, Handy HQ has raised $110.7M of funding; their latest round was closed on November 2015.
You can view their website at or find them on Twitter, Facebook, and LinkedIn.
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