Implementation Consultant

1 month ago

Boston, Massachusetts, United States LinkSquares Full time

LinkSquares is a fast-growing LegalTech software company, rated as one of "The Best Places to Work in 2023" by the Boston Business Journal and BuiltIn Boston.

LinkSquares unlocks the full potential of legal teams at more than 1,000 companies, including Wayfair, TIME, ProPharma, the Boston Celtics, and Commvault with purpose-built, AI-powered technology to perform, manage, and quantify all their work in one place. Legal teams rely on our all-in-one contract lifecycle management (CLM) and legal project management platform to manage key priorities and contracts, accelerate workflows across the business, and use data to visualize the impact of their work. Our solutions save companies hundreds of hours and millions of dollars by eliminating manual processes and driving better consistency of process, communication, and quality. Headquartered in Boston, Massachusetts, LinkSquares is consistently recognized for being a leader in innovation, delivering results, and company growth.

The Implementation Consultant is responsible for advising new customers throughout the onboarding process by providing technical configuration, administrative training, and best practices for product adoption and long-term success. You will serve as a product expert and technical resource for both customers as well as internal teams.

The ideal candidate will have strong communication skills, creative problem solving, and project management experience to support the company's growth in a customer-facing role. If you love technology, and want to work in a high growth environment, this is the role for you.

Responsibilities:

  • Lead new client implementation projects, providing technical support and guidance on best practices
  • Collaborate with CSM team to strategize on new accounts, designing and executing against implementation plans
  • Act as a proactive and organized project manager, guiding new clients through the implementation process and shortening time-to-value
  • Manage and coordinate multiple customer implementations simultaneously as the implementation lead.
  • Gather customer requirements through interview and analysis and translate to LinkSquares' capabilities.
  • Configure LinkSquares software applications for customers using a training and enablement approach.
  • Track project plans, and report project progress to appropriate parties.
  • Participate in knowledge transfer sessions, product training and other strategic initiatives as needed.
  • Provide a mixture of remote and onsite customer implementation workshops.
  • Consult with customers on system configuration based on product and industry best practices.
  • Facilitate touchpoints and status meetings with customers in a timely and professional manner.
  • Contribute to the development of best practices, project standards and methodologies to improve efficiency and effectiveness of implementations and team processes, policies, & procedures.
  • Troubleshoot functional issues arising from implementations.
  • Configure LinkSquares product to customer specifications, and provide guidance on new workflows that will best support their overarching business objectives
  • Identify opportunities for knowledge management, documentation and service automation, and participate in creating those tools.

Additional Qualifications:

  • 2-4+ years relevant experience in implementation, onboarding, consulting, support, sales engineering, or technical problem-solving within a SaaS business
  • Exceptional oral and written communication and presentation skills
  • Strong time, task, and project management skills

    An above-and-beyond team player who will do whatever it takes to make us better
  • Customer-facing experience

Few people have all of the qualifications in a job description, so if your experience is a little different, we still want to hear from you.

About LinkSquares

Founded in 2015 with headquarters in Boston, we offer a comprehensive and competitive benefits package that includes medical, dental and vision plans for employees and their families, health and wellness programs, a 401(k) plan, unlimited vacation, paid parental leave and more. Learn more here:

For legal teams needing to move their business forward faster, LinkSquares provides a contracting platform for writing better contracts, analyzing what's in existing contracts, and working better with their team. It differs from other tools on the market with its powerful AI insights, speed to providing tangible results, and ability to help the entire company collaborate better. LinkSquares saves companies hundreds of hours and thousands of dollars by eliminating manual contract processes and reducing the need for outside counsel. For more information, visit

LinkSquares is an Equal Opportunity Employer and does not discriminate on the basis of an individual's sex, age, race, color, creed, national origin, alienage, religion, marital status, pregnancy, sexual orientation or affectional preference, gender identity and expression, disability, genetic trait or predisposition, carrier status, citizenship, veteran or military status and other personal characteristics protected by law. All applications will receive consideration for employment without regard to legally protected characteristics.

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