IT Engineer

IT Engineer - Change & Release Manager
Pacific Northwest National Laboratory - Richland, WA
Overview:
PNNL's Computing & Information Technology Directorate (CITD) enables and accelerates PNNL's research and mission through computing and technology solutions that enable personal productivity and flexible work. The Cyber Security and Digital Operations division is responsible and accountable to DOE for the governance, risk management, compliance, and defense of all unclassified and collateral classified information systems at PNNL.

We protect and defend PNNL's infrastructure, data, and reputation from cyber adversaries, and we influence, advance, and showcase cybersecurity research at PNNL through solid partnerships with PNNL research groups. We provide core infrastructure technology and services designed to deliver a high-level operational efficiency to the laboratory. We enable PNNL employees to work anytime, anywhere, using technology and operating practices that enhance customer experiences and solutions.
Rockstar Rewards:
Employees and their families are offered medical insurance, dental insurance, vision insurance, health savings account, flexible spending accounts, basic life insurance, disability insurance*, employee assistance program, business travel insurance, tuition assistance, supplemental parental bonding leave**, surrogacy and adoption assistance, and fertility support. Employees are automatically enrolled in our company funded pension plan* and may enroll in our 401k savings plan. Employees may accrue up to 120 vacation hours per year and may receive ten paid holidays per year.
Research Associates excluded.
**Once eligibility requirements are met.

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Responsibilities:
For this position, we are searching for an IT Engineer - Change & Release Manager to work within the Cybersecurity & Digital Operations Division. The IT Engineer - Change & Release Manager is an experienced IT professional who supports the effort to create a work environment that boosts workforce digital dexterity through an engaging and intuitive work environment. The IT Engineer - Change & Release Manager will support the change, configuration, and release management processes in a hybrid environment with on-prem and multiple cloud platform resources.
The IT Engineer - Change & Release Manager will serve as a trusted partner collaborating with all CIT organizations to:
Ensure that standardized methods and procedures are used for efficient and prompt handling of all changes to control IT infrastructure to minimize the number and impact of any related incidents upon service.
Develop and implement standard processes and techniques to identify individual elements and configurations, track changes, and version selection, control, and baselining.
Develop a roadmap for the enhancement of the current Change Management Database (CMDB)
Lead the strategic planning for implementing a robust, single platform for change, configuration, and release management.
Orchestrates the release of all internal, SaaS, and Cloud changes and provides the appropriate communication to the affected areas.
Review requests for change (RFCs) to ensure appropriate rigor, discipline, consistency, and predictability are applied across the entire organization with respect to how RFCs are submitted, reviewed, approved, and executed, including Post Implementation Reviews (PIR).
Assess and identify needed Change Management process improvement opportunities.
Create, analyze, and report on metrics to measure change, configuration, and release management processes adherence.
Contribute to and create integrations and orchestration blueprints.
Provide DevOps, build and release, and CI/CD expertise to agile teams in the enterprise.
Chair the Change Advisory Board (CAB) meeting, produce the meeting agenda, and distribute meeting minutes to stakeholders.
Qualifications:
Minimum Qualifications:
BS/BA and 5+ years of relevant work experience -OR-
MS/MA and 3+ years of relevant work experience -OR-
PhD with 1+ year of relevant experience
Preferred Qualifications:
5+ years total of IT system experience in analysis, analytics, infrastructure, engineering, and/or programming.
3 Years of IT experience managing and supporting Change Management processes in IT services in a hybrid environment with on-prem and multiple cloud platform resources experience in process, quality improvements, documentation, training, reporting, and analytics.
Previous experience supporting the change, configuration, and release management processes for an organization transitioning from on-perm to cloud platforms.
Extensive knowledge of major public cloud providers (Azure/AWS/GCP) and Government environments.
Agile methodology certification and/or cloud practitioner-level certs for Azure and AWS.

Has hands-on technical and theoretical knowledge of:

DevOps practices and toolset.
Application Release Management.
Build, test, and deploy automation, including CI/CD.
Delivery orchestration and infrastructure provisioning.
Extensive knowledge and understanding of Configuration Management Data Base (CMDB).
Ability to coordinate multiple assignments, set priorities, and meet deadlines.
Ability to communicate with a high level of effectiveness both verbally and in written formats.
Hazardous Working Conditions/Environment:
Not Applicable.
Additional Information:
Due to business needs and client space, US Citizenship is required.
Pacific Northwest National Laboratory is subject to the Department of Energy Unclassified Foreign Visits & Assignments Program site, information, technologies, and equipment access requirements.
Testing Designated Position (TDP):
This is not a Testing Designated Position (TDP).
About PNNL:
Pacific Northwest National Laboratory (PNNL) is a world-class research institution powered by a highly educated, diverse workforce committed to the values of Integrity, Creativity, Collaboration, Impact, and Courage. Every year, scores of dynamic, driven people come to PNNL to work with renowned researchers on meaningful science, innovations and outcomes for the U.S. Department of Energy and other sponsors; here is your chance to be one of them

At PNNL, you will find an exciting research environment and excellent benefits including health insurance, flexible work schedules and telework options. PNNL is located in eastern Washington State—the dry side of Washington known for its stellar outdoor recreation and affordable cost of living. The Lab's campus is only a 45-minute flight (or ~3-hour drive) from Seattle or Portland, and is serviced by the convenient PSC airport, connected to 8 major hubs.
Commitment to Excellence, Diversity, Equity, Inclusion, and Equal Employment Opportunity:
Our laboratory is committed to a diverse and inclusive work environment dedicated to solving critical challenges in fundamental sciences, national security, and energy resiliency. We are proud to be an Equal Employment Opportunity and Affirmative Action employer. In support of this commitment, we encourage people of all racial/ethnic identities, women, veterans, and individuals with disabilities to apply for employment.

Pacific Northwest National Laboratory considers all applicants for employment without regard to race, religion, color, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information (including family medical history), protected veteran status, and any other status or characteristic protected by federal, state, and/or local laws.