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Senior Customer Program Manager

3 months ago

Joplin, Missouri, United States ADI Global Full time

Job Description

ADI's growth strategy relies on a strong commitment to Customer Service Excellence. Our Statement of Purpose, "We build indispensable partnerships by ensuring the success of our customers, supplier partners, and team members" is the foundation for everything we do. We're looking for an experienced operations manager who enjoys working in a dynamic environment to create frictionless commerce. This position will be embedded at our customer's location responsible for optimizing our supply chain, improving lead times, streamlining logistics, and managing a team of embedded service representatives. The ideal candidate will possess strong project management skills, problem-solving capabilities, data analysis knowledge, and effective leadership acumen. This position is not eligible for US visa sponsorship.

JOB DUTIES:

  • Optimize supply chain to improve lead times, reduce inventory held at the customer's location, and ensure parts are stocked where the customer needs them when they need them
  • Process engineering for continuous improvement and streamlined logistics
  • Supporting the customer by solving problems through root cause corrective action
  • Propose new ideas, concepts, and features, providing supporting data and projected results
  • Establish ongoing reporting and key performance indicators for measuring success. Provide consistent and timely updates and reporting with the right data to enable decision-making. Accurately report on variances and establish earlier warnings for variance.

YOU MUST HAVE

  • University degree in business, logistics, or the equivalent (4 years of related experience in lieu of a degree)
  • Ability to Travel up to 25%

WE VALUE

  • Ability to engineer processes, think analytically and innovate new, efficient ways to exceed our customers' expectations
  • Experience communicating and influencing C-suite stakeholders. Must be able to express ideas in a concise and clear manner and must have good interpersonal and communication skills.
  • An aptitude for creating efficiencies without sacrificing quality
  • Successful managerial experience in Operations or Logistics
  • Experience within a distribution or B2B products-based business
  • Demonstrated ability to work efficiently in a high-demand, fast-paced and team-oriented environment, must be able to identify significant success factors and think tactically.
  • Strong leadership, performance management, change management, communication, and problem-solving skills
  • Bias for action, excellent attention to detail, and relentless commitment to follow-through
  • Ability to multi-task and handle various projects simultaneously to drive timely results
  • Ability to prioritize effectively and facilitate action across remote groups
  • Customer service orientation
  • Proficient PC skills (Windows, Word, Outlook, Excel, Access, PowerPoint)

WHAT'S IN IT FOR YOU:

  • Benefits- Day 1 - ADI Global Distribution provides comprehensive benefits in the form of major medical, dental, and vision; 401K plan with up to 7% company match; paid vacation, sick time, and company holidays

#LI-FH1 #onsite

About Us

Resideo is a leading global provider of critical comfort and security solutions primarily in residential environments and distributor of low-voltage electronic and security products. Building on a 130-year heritage, Resideo has a presence in more than 150 million homes, with 15 million systems installed in homes each year. We continue to serve more than 110,000 professionals through leading distributors, including our ADI Global Distribution business, which exports to more than 100 countries from more than 200 stocking locations around the world. Resideo is a $5.0 billion company with approximately 13,000 global employees. For more information about Resideo, please visit

At Resideo, we bring together diverse individuals to build the future of homes. Resideo is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status. For more information on applicable U.S. equal employment regulations, refer to the "EEO is the Law" poster, "EEO is the Law" Supplement Poster and the Pay Transparency Nondiscrimination Provision. Resideo complies with applicable equal employment laws in all countries where we do business. For more information on how we process your information in the job application process, please refer to Recruitment Privacy Notice. If you require a reasonable accommodation to apply for a job, please use Contact Us form for assistance.