Badging Operator

4 weeks ago

Baltimore, Maryland, United States Exelon Career Site New Full time

Description

We're powering a cleaner, brighter future.

Exelon is leading the energy transformation, and we're calling all problem solvers, innovators, community builders and change makers. Work with us to deliver solutions that make our diverse cities and communities stronger, healthier and more resilient.

We're powered by purpose-driven people like you who believe in being inclusive and creative, and value safety, innovation, integrity and community service. We are a Fortune 200 company, 19,000 colleagues strong serving more than 10 million customers at six energy companies -- Atlantic City Electric (ACE), Baltimore Gas and Electric (BGE), Commonwealth Edison (ComEd), Delmarva Power & Light (DPL), PECO Energy Company (PECO), and Potomac Electric Power Company (Pepco).

In our relentless pursuit of excellence, we elevate diverse voices, fresh perspectives and bold thinking. And since we know transforming the future of energy is hard work, we provide competitive compensation, incentives, excellent benefits and the opportunity to build a rewarding career.

Are you in?

PRIMARY PURPOSE OF POSITION

The Badging Specialist will support day-to-day badging operations. This role ensures compliance of the badging program responsibilities, standards, maintenance of administrative records and oversees the daily activity related to the badging office.


PRIMARY DUTIES AND ACCOUNTABILITIES

  • Support daily issuance and programming of ID badges to include the following: program credentials into physical access control system; take inventory of supplies. Report system malfunctions immediately upon discovery
  • Follow both simple and detailed instructions for issuing access cards and operating in accordance with both written and oral guidance. This includes preparing reports, providing clear, concise, and polite customer service.
  • Manage support request through a ticking system using clear and concise communication with client
  • Respond to telephone, and e-mail requests in a professional, efficient and timely manner.
  • Provide support for Exelon Visitor Management program using CCURE access control system


JOB SCOPE

Manage badge distribution and meet the client's needs for all badging requests. Provide excellent customer service to employees, visitors, and contractors by assisting with badge-related inquiries and resolving any issues in a timely and professional manner. Maintain the highest standards of appearance and professional conduct and set the example for all security personnel and customer clients. Represent Exelon's core values of integrity, vigilance, and excellence. Answer phone calls and emails in a professional manner Manage and maintain cardholder profile accuracy. Ensure badging supplies are in stock and equipment is functional. Troubleshoot problems or concerns related to access control equipment and coordinate problem resolution with Exelon Support team. Report suspicious activities or unusual situations. All other duties, as assigned.

Qualifications

MINIMUM QUALIFICATIONS

  • High school diploma or equivalent.
  • Familiarity with access control systems and basic computer skills.
  • Excellent communication and interpersonal skills.
  • Strong attention to detail.
  • Ability to work independently and as part of a team in a fast-paced environment. Must be able to pass background checks.


PREFERRED QUALIFICATIONS

  • One year badging operations
  • Corporate security experience
  • Experience with CCure9000
  • Previous experience in security, customer service, or a related field preferred.
Benefits
  • 401(k) match and annual company contribution
  • Medical, Dental and Vision Insurance
  • Life and disability insurance
  • Generous paid time off, including vacation, floating and fixed holidays and sick time
  • Maternity leave as well as paid bonding/primary caregiver leave or parental leave for the birth or adoption of a child or to care for an ill family member, as applicable (eligibility based on position)
  • Long Term Incentive Plan for eligible positions
  • Wellbeing programs such as tuition reimbursement, adoption assistance and fitness reimbursement
  • Referral bonus program
  • And much more

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