Partner Success Manager

2 weeks ago

Remote, Oregon, United States JAGGAER Full time

Overview

JAGGAER is leading the Autonomous Commerce revolution, a self-governing B2B commerce experience between buyers, suppliers, things (IoT), and partners. Leveraging AI and machine learning, our intelligent procurement solutions provide enterprise buyers and suppliers with smart-match recommendations that align buyer needs with supplier capabilities. Our solutions autonomously execute many repetitive, behind-the-scenes tasks to facilitate enterprise commerce. We are over 1,250 employees strong, all focused on customer success. For more information, visit

As a Partner Success Manager, you are key in strengthening JAGGAER's partner business and in contributing to our continued customer success.

In this role, you will work closely with our sales, alliances, and professional services team to focus on ensuring that focused partners are fully engaged, recognize JAGGAER as a preferred and collaborative partner, and that together, they deliver an outstanding customer experience. You will be responsible for partners enablement journey and continuous improvement.

The Partner success manager is a strategic role and JAGGAER's primary contact to advisory partners when it comes to the deployment/delivery of our solutions.

Principal Responsibilities

Primary Responsibilities


• Educate Jaggaer Partners on delivery methodology, leading practices to drive alignment between partner scoping/staffing and Jaggaer professional services.


• Support the initial onboarding journey and supporting partner tools and ticketing process.


• Collaborate with sales and Jaggaer regional alliance directors in deciding the right partner based on current capability.


• Serve as conduit between partner and various internal Jaggaer Teams acting as the single point of contact and escalation.


• Navigate complex partner delivery organizations & stakeholders to align, enable and support partner growth.


• Assess, own, and maintain partner capability information. Use this to create partner enablement plans (delivery capability gap, training etc.)


• Follow up the Training/On-boarding status and the quality of deliveries by the partners, identify deviations and obtain feedback from customers and internal teams.


• Incorporate Jaggaer and customer feedback into a partner performance card and use it to drive continuous performance improvement via quarterly delivery performance reviews.


• Drive regular communications with partners to address active engagement and practice/delivery action items.


• Contribute to continually improving our partner services, operations and how we measure and report on success and support.


• Internally be an advocate for our partners and push for adequate support and their overall success.


• Work to achieve the objectives set up for the functional and you as the individual.


• Work with the partner delivery teams to develop success stories and case studies on joint successful projects.


• Support the 12 key points of alignment and the 3LS process (internal Jaggaer language)

Position Requirements

What you will bring:


• Extensive experience in SAAS delivery, services sales, and customer stakeholder management


• Understanding of alliances and channel partner landscape


• Outstanding written and verbal communication skills


• Detail-oriented and possess excellent follow-up skills. Organized and work well with constant priority changes


• Excellent time management and interpersonal skills


• Self-starter and able to take ownership of new initiatives; ability to see through to closure or proposed solution


• Excellent negotiation and conflict management skills


• Relationship and senior stakeholder management


• Knowledge and understanding of the various JAGGAER platforms and solutions (is a plus)


• Background or experience in Professional Services and an understanding of implementation and/or partner services


• Experience working with partner organizations


• Bachelor's degree in a computer science or business discipline is a plus


• Knowledge of salesforce is a plus


• Up to 30% travel may be required

WHAT WE OFFER:

We strive to support our employees & their families. Your health & well-being are essential. JAGGAER offers a variety of programs to help you manage your overall wellness and be your best self. At JAGGAER, you'll find great medical plans, adoption benefits, wellness reimbursement, generous parental leave, 401(k) match, a flexible work environment, no limit on vacation days for exempt employees, and much more

OUR VALUES:

Our values are at the core of who we are at JAGGAER. You will see these values entrenched in how we support our customers, work with team members, build our products, and in the culture we've created.

Be Collaborative: Foster a culture of mutual respect, working effectively and productively with others, and sharing responsibility for team success.

Be Accountable: Take ownership, learn from challenges, be proactive, and rise above one's circumstances to achieve the result.

Be Adaptable: Embrace change, encourage innovation, and remain effective when experiencing major change.

EEO:

JAGGAER is a proud equal opportunity/affirmative action employer supporting workforce diversity. We do not discriminate based upon race, ethnicity, ancestry, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), marital status, caregiver status, sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, genetic information, military, or veteran status, mental or physical disability, or other applicable legally protected characteristics.

ACCESSIBILITY:

JAGGAER is committed to providing access and reasonable accommodation to applicants. If you are a qualified individual with a disability or a disabled veteran and you think you may require an accommodation for any part of the recruitment process, please send a request to: All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.

Pay Transparency Nondiscrimination Provision )

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