Client Development Manager, Beauty

1 month ago

Huntington Beach, California, United States Saks Fifth Avenue Full time

Location :
Huntington Station, New York, United States

Job Opened :
July 31st, 2024

Job Number :
R-108756

Job Type :
Regular

Remote :
No

What This Position is All About Under the direction of the General Manager or Assistant General Manager of Merchandising (AGMM), the Client Development Manager (CDM), Beauty is responsible for driving sales by developing the selling and clienteling skills and behaviors of a team of Beauty Advisors, creating a high-performance team and consistently coaching for optimal sales results.

The CDM, Beauty must maintain high visibility on the selling floor to coach and develop their Advisors' ability to drive sales by connecting with customers and building sustainable client relationships through exceptional service and regular outreach.

Fundamental to the role is the responsibility for onboarding, training, ongoing education, and performance management of the selling team.

Additionally, the role serves to provide product knowledge training, event information, policy & procedure updates, targeted selling and clienteling coaching.


Who You Are:
Create and maintain a strong Selling and Service culture
Drive positive outcomes through objectives and measures & monitor progress & results successfully
Constantly look for ways to improve the way things are done & be comfortable with change and challenging conventions
Able to organize and build structural processes
Effectively facilitate training programs and communicate training needs
Engage in high-level teamwork and flex your interpersonal skills
An inspirational leader who can problem-solve and manage effectively
Intuitive, analytical, and creative
Possess a mix of creative and strategic abilities
Have a positive, solution-oriented, and customer-focused mindset
Strong attention to detail and ability to remain extremely organized
Thrive in a fast-paced environment with flexibility to adapt to change
Proactive and innovative - able to identify and leverage opportunities to advance the team's objectives in creative, memorable ways
Collaborative - able to work with peers across multiple business verticals

You Also Have:
3+ years of management experience with comparable volume or a proven track record of success managing a selling workforce and achieving results
Experience in the Beauty industry preferred but not required
Availability to work a flexible schedule that includes nights, weekends, and holidays

As The Client Development Manager, Beauty, You Will:
Client Development - Working closely with each Business Manager and Beauty Advisor to ensure they successfully:
Establish deep relationships with clients and drive repeat business to achieve sales goals and event goals
Consistently deliver memorable shopping experiences to all clients; plan client appointments to maximize results
Maximize every appointment with a client to address their Beauty/Skincare needs and those of the client's network
Inform clients of in-store events to enhance their experience of Saks and increase engagement
Diagnose client spend and identify opportunities to increase engagement and wallet share
Increase new client acquisition by leveraging various marketing tools such as clienteling, social media platforms, referrals, and networking
Ad hoc responsibilities as needed
Business Development through Technology - Coaching your team of Business Managers and Beauty Advisors to use technology & data to drive their business, develop a growth mindset and provide a Customer Experience:
Build their personal brand as a Beauty authority through proactive marketing and outreach.
Strategically leverage social media platforms to promote themselves as a Beauty influencer and broaden connections beyond client base
Use multiple channels of technology to strengthen existing relationships and drive new client acquisition
Use clienteling tools to stay connected with the client and make targeted recommendations based on shopping history and preferences
Use technology to deliver 24/7 service
Take initiative to stay informed on new merchandise deliveries in the store to maximize selling potential
Beauty Expert Development - Focusing on growing the clients beauty closet by fostering and developing a team of beauty experts comfortable to engage across all brands to meet the clients closet needs:
Build beauty expert technical and product knowledge through SFA provided educational platforms
Facilitate ongoing engaging and interactive intersell trainings
Liaise with the brands to drive big bet moments through education
Build partnerships throughout the store with Top Books and leadership to grow and develop business
People Management - Leading and developing your team of Business Managers and Beauty Advisors:
Foster an inclusive team culture
Coach Business Managers and Advisors to key performance drivers and expected behaviors
Effectively manage through performance issues
Develop a succession plan for your team's roles and identify top talent for future opportunities
Focus on recruiting top talent in the local marketplace
Selling Floor Operations - Supporting the running of the day-to-day business operations within the store:
Serve as a Management leader on the floor to help resolve client issues and support the general running of the selling floor
Participate in Opening and Closing duties

Your Life and Career at SFA:
Be a part of a team of disruptors focused on stores and redefining the luxury experience.
Exposure to rewarding career advancement opportunities, from retail to supply chain, to digital or corporate
A culture that promotes a healthy, fulfilling work/life balance
Benefits package for all eligible full-time Associates (including medical, vision and dental)

Salary and Other Compensation :
The starting salary for this position is between $74, ,865.47 annually .

Factors which may affect starting pay within this range may include market, skills, experience, and other qualifications of the successful candidate.

This position is also eligible for a bonus.

Benefits :
The Company offers the following benefits for this position, subject to applicable eligibility requirements:

medical insurance, dental insurance, vision insurance, 401(k) retirement plan, basic life insurance, supplemental life insurance, disability insurance, and a variety of additional voluntary benefits (such as critical illness, hospital, and accident insurance).

Thank you for your interest in SFA. We look forward to reviewing your application.

SFA provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

In addition to federal law requirements, SFA complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

SFA welcomes all applicants for this position.

Should you be individually selected to participate in an assessment or selection process, accommodations are available upon request in relation to the materials or processes to be used.

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