Staff Windows Management

3 weeks ago

Sunnyvale, California, United States Intuitive Surgical Full time
Job Description

Primary Function of Position:

As a member of our Fleet System and Product Operations Engineering team, the Windows Management and Software Release Engineer will work with both operations and product development teams to robustly package software builds and remotely deploy them to thousands of critical customer devices all over the world. This position's work would involve build systems, CI/CD and Configuration Platforms such as MECM with a focus on the Windows operating system. Successful candidates would bring both operational expertise and an excellent software engineering approach to drive efficient software deployment processes and ensure optimal system performance.

Roles and Responsibilities:

  • Manage Windows applications configuration management and release processes
  • Ensure seamless deployment across multiple remote systems
  • Develop and maintain Powershell scripts to automate packaging, deployment, and configuration tasks to improve efficiency.
  • Collaborate with software development teams to understand application requirements and dependencies
  • Implement best practices for version control, branching, and merging strategies using Git
  • Facilitate traceability and code management
  • Manage software deployments using MECM, ensuring compliance with organizational standards and security policies
  • Conduct regular system audits to identify configuration drifts and implement corrective measures
  • Provide technical support and troubleshooting expertise to resolve deployment issues and system optimization
  • Submit and communicate changes as needed using change control methodology
  • Receive and respond to escalations from field support, DevOps teams, and product team
  • Escalate issues to management, if necessary
  • Collaborate with team as well as cross-functional team members daily
  • Helps promote an environment that cultivates teamwork
  • Provides guidance, creates processes and direction for operation engineers
  • Execute the Intuitive strategies in a cost-effective and timely manner
  • Stay abreast of industry best practices in risk management techniques and integrate new methods/tools as appropriate
  • Create and maintain all aspects of documentation relative to responsibilities and processes
  • Create custom reports tracking environment and device performance
  • Work with the process development team to implement and integrate new/improved process workflow
  • Manage and maintain Windows IoT systems at enterprise scale
  • Manage Windows system hardening
  • Manage software deployment through Microsoft Endpoint Configuration Manager and Intune
  • Document enterprise Standard Operating Procedures (SOP), Work Instructions (WI), and systems
  • As a Subject Matter Professional, takes a leadership role in executing projects/initiatives
  • As required. conduct and host regularly scheduled meetings
  • Create and support PowerBI reporting
  • Be able to execute ad-hoc projects as assigned by management

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