Senior IT Engineer

4 weeks ago


Sunnyvale, California, United States Motion Recruitment Full time
Job Summary:

The IT Engineer interacts with end-users to identify current computing procedures and desktop-based LAN systems software operations and makes selection recommendations accordingly. Maintains, repairs, and troubleshoots desktop hardware and software packages. Writes manual for end-users to describe installation and operating procedures. Responsible for writing documentation to describe product corrections. This position will be 4 days onsite and 1 day remote.

Essential Functions:
  • Ability to identify and either resolve an issue or coordinate a quality escalation to corresponding departments
  • Communicating your encounters effectively to teammates to get things done
  • Understanding how to use different resources to work through issues
  • Developing a system to retain knowledge learned to effectively support a wide range of support needs for our laboratory staff & equipment
  • Work closely with the Director of IT, Engineers, and technical staff to ensure exceptional customer service for all support needs
  • Works on projects/matters of limited complexity in a support role
  • Having the vision to adapt to constantly changing priorities, adjusting as needed
  • Handle Tier 1 help desk escalations through tickets or phone
  • Follow up on outstanding requests and ensure timely resolution
  • Create accounts and configure hardware as part of on-boarding process
  • Support audio and video equipment in conference rooms
  • Manage and monitor internal assets to ensure accurate inventory records
  • Maintain all deployed computers/laptops/printers, repairing & replacing as needed
  • Supporting IP phone systems, administering changes as needed
  • Take on further duties steadily as you grow into your role with the team and our staff
  • Ensure that security protocols are up-to-date and enforced
  • Must be willing to participate in IT on-call system

    Qualifications:
    • 5+ years of knowledge and experience supporting Microsoft Windows 10 and Office 365
    • 3+ years of SCCM experience
    • 3+ years experience Salesforce CRM
    • 5+ with Apple IOS, Mac OS preferred
    • A+ or Network+ certification highly preferred
    • 5+ years of experience with Windows server
    • 5+ years' experience EndPoint Security Solutions
    • 5+ years experience of Enterprise Networks (Advanced understanding of network protocols (TCP/IP, UDP, DNS, DHCP, NTP, HTTP/S, SFTP, wireless, failover, load-balancing)
    • 7+years experience with Active Directory administration including group policies, FSMO roles, remote desktop server
    • Exceptional customer service skills
    • Strong communication skills, both written and verbal
    • Self-directed work ethic
    • Comfortable supporting all staff employees including the executive team

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