Sea Logistics Customer Care Specialist, Export
Found in: beBee jobs US - 2 weeks ago
- Operational
duties to include coordination with shippers, truckers, steamship lines
and K+N offices for the export of shipments. - The complete
process of shipment includes arranging for pick-up or inland
transportation, booking, document preparation (bill of lading, K+N invoicing,
certificate of origin, export declaration and/or AES, if applicable)
forwarding, follow-up with tracking and tracing to destination and data
quality requirement. - Customer
Service responsibilities include maintaining communication with vendor,
shipper, customer, carrier, and K+N overseas offices throughout the
process and choosing proper routing appropriate to the customer's needs. - Negotiate
cost-effective rates with service providers to ensure maximum
profitability. - Maintain SOP
(standard operating procedures) and customer profiles including key
contacts, special requirements, contract rates and preferred
routings/services/carriers. - Participate in
quotes for overseas offices as requested. - Review
information published on K+N's Intranet system daily. - Immediately
report problems, operation disputes or discrepancies to a supervisor,
manager, divisional manager, or branch manager. - Read and work
in accordance with Quality Management Work Instructions and QHSE
procedures (ISO9001). - Employees may
also have additional responsibilities in accordance with supporting a
specific department(s)/division(s) and/or be tasked with specific,
individualized assignments. - Resolve issues
respective to meeting client requirements, data input - general customer
service inquiries related to tracking & tracing. - Resolve billing
discrepancies and discrepancies against client SOP's.
- College a plus
or equivalent experience - Usually
requires a minimum of 2 years relevant experience in freight forwarding. - Ideal candidate
will have 3 to 5 years current work experience in ocean freight
forwarding. - Good working
knowledge of domestic and international geography including countries,
major cities, seaport. - Basic knowledge
of U.S. Administration Regulations (FAA, FMC, EAR, Hazmat) and other
government agency requirements. - Strong verbal
and written communication skills; and PC skills. - Employee
requires completion of IMO Security training classes.
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Found in: beBee jobs US - 2 weeks ago
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