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Procurement Customer Success Partner-West

3 months ago

Palo Alto, California, United States SAP Full time

We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

SAP Procurement Customer Success PartnerWest Region

Location:SAP Office, North America (West Region Preferred)

JOB DESCRIPTION:

The Procurement Customer Success Partner (S-CSP) has overall responsibility for the daily management of assigned Cloud customer accounts, including account management strategies as well as engagement and expansion plans to ensure profitable growth within these customers. The focus of this position is twofold, to maximize the value that customers and SAP receive through adoption of the Ariba and Fieldglass platform and to ensure that the customers deploy and use of all of their entitled subscription software. The S-CSP is expected to serve as the primary point of contact for the customer and to maintain customer satisfaction through issue mitigation and escalation management.

The S-CSP is responsible for retention of the revenue associated with customers within their portfolio, effective positioning of the specific Line of Business value proposition to leverage adoption of our solutions and services necessary to support the customer.

EXPECTATIONS AND TASKS:

  • Develop and implement account strategies and implementation plans for feature and nurture customers that further expand customer external labor programs and identify new business opportunities within assigned accounts. These plans should:
  • Increase spend under management
  • Ensure rapid adoption and enablement of solutions that drive value for the customer
  • Expand business process automation across the specific Line of business applications
  • Increase the customers usage aligned with their contracted cloud applications up to and beyond the entitlements that they have.
  • Complete Relationship Assessments, Outcome Success Plans, initiate tracking, and maintain associated tasks for each account in the portfolio.
  • Track SLA performance, usage and adoption metrics, and overall customer satisfaction
  • Meet or exceed account-specific revenue and profitability goals for account portfolio including but not limited to renewals, subscription software expansion, and network revenue growth.
  • Maintain a close working relationship with other regional business teams (such as SAP and Cloud LoB AEs, Services Account Managers, AGS support personnel, GADs, MPs and other customer facing personnel) in support of global customers and corporate functions necessary to support all assigned accounts.
  • Act as primary escalation point for cloud solutions for those accounts within their portfolio
  • Drive opportunity development (including growth and qualification of pipeline in conjunction with assigned Account Executives) and accurate forecastingof the renewal and network growth
  • Deal management and commercial negotiation of the entire opportunity (from opportunity to close) for renewals
  • Facilitate quarterly Account Reviews and monthly Relationship Reviews with customer and Account team members to confirm ongoing customer account goals and strengthen relationships
  • Manage new account assignment into portfolio

WORK EXPERIENCE:

  • 5 years of experience in the following areas:
  • Selling or delivering consulting services
  • Managing complex customer engagements
  • Working with cloud or SAS applications
  • Commercial experience including experience developing account management plans and contract negotiation
  • Line of Business specific experience specific to the LoB that they are being primarily hired into. Examples include: Ariba, Fieldglass Contingent Workforce Management, Services Procurement, Supply chain, Finance and Procurement and eBusiness expertise
  • Customer relationship management, sales, sales force automation and sales team management expertise
  • Proficiency in SAP Commercial and Account Management Systems: CRM, Totango
  • Financial systems, financial planning and enterprise resource planning expertise
  • Complex Account Management

EDUCATION AND QUALIFICATION / SKILLS AND COMPETENCIES:

  • Proficiency in Microsoft Office: Excel, PowerPoint, Word and Outlook
  • Bachelor equivalent: yes

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAPs culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone regardless of background feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team:

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Compensation Range Transparency : SAPbelieves the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAPs commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted combined range for this position is 116, ,800 (USD) USD.The actual amount to be offered to the successful candidatewill be within that range, dependent upon the key aspects of each case which may include education, skills,experience, scope ofthe role, location, etc. as determinedthrough theselection process. Any SAP variable incentive includes a targeted dollar amount and any actual payout amount is dependent on company and personal performance. Please reference this link for a summary of SAP benefits and eligibility requirements: SAP North America Benefits ) .

Requisition ID: 402148| Work Area:Sales| Expected Travel: 0 - 50%| Career Status: Professional| Employment Type: Regular Full Time| Additional Locations:#LI-Hybrid