UX Researcher II, Internal Tools

3 weeks ago

New York, New York, United States Hinge Full time

Hinge is the dating app designed to be deleted

In today's digital world, finding genuine relationships is tougher than ever. At Hinge, we're on a mission to inspire intimate connection to create a less lonely world. We're obsessed with understanding our users' behaviors to help them find love, and our success is defined by one simple metric– setting up great dates. With tens of millions of users across the globe, we've become the most trusted way to find a relationship, for all.

About the role

Hinge is hiring a UX Researcher to join the Trust & Safety Internal Tools team to conduct and communicate research that improves the internal and end user experience, and drives product excellence.

In this role, the UX researcher will conduct qualitative and quantitative research to inform the development of community tools that allow Hinge to effectively moderate content, respond to escalations, handle appeals, provide customer support, and more. This role is essential to ensure our customer support and other operations teams have the necessary tools and capabilities to deliver exceptional user experiences and keep our users safe.

Responsibilities

Develop research strategies and own end-to-end research, focusing on how to improve and innovate on internal tools used by our Trust & Safety operations teams to ensure Hinge agents are able to provide best in class customer support.
Employ quantitative and qualitative methods including usability testing for design explorations, conducting interviews, developing surveys, and analyzing user feedback.
Partner with Trust & Safety Operations team leaders to scope out the problem space and create a research roadmap
Work collaboratively with other researchers, product team members (i.e., product managers and designers) and cross-functional partners (i.e., data science, customer support) to identify key research questions and prioritize projects in the short and long term.
Generate actionable insights and communicate them in compelling and creative ways; bridge alignment across Hinge teams through written reports and live presentations to cross-functional partners.

About You
2+ years of user research experience in a product research role.
An interest in research with internal users and optimizing internal tools for efficiency and effectiveness
Passion for centering marginalized and vulnerable communities in the pursuit of advocating for equitable user experiences.
Mixed method research experience including quantitative (e.g., survey, experimental) and qualitative (e.g., interviews, usability testing) methods.
Passionate and curious about how user research can be leveraged to improve the efficiency and effectiveness of internal tooling, with the end goal of keeping users safe
Strong communicator, committed to telling clear and compelling stories with data.
Proficient in data manipulation and analysis
Dedicated to building trusting, successful partnerships with cross-functional partners (e.g. data science, customer experience, product management, design, engineering, marketing.)
Eager to learn from and collaborate with other researchers.
Critically thinks about inclusivity both in terms of collaborating and in terms of research and product design.

As a member of our team, you'll enjoy:
401(k) Matching: We match 100% of the first 10% of pre-tax 401(k) contributions you make, up to a maximum of $10,000 per year.

Professional Growth: Get a $3,000 annual Learning & Development stipend once you've been with us for three months. You also get free access to Udemy, an online learning and teaching marketplace with over 6000 courses, starting your first day.

Parental Leave & Planning: When you become a new parent, you're eligible for 100% paid parental leave (20 paid weeks for both birth and non-birth parents.)

Fertility Support: You'll get easy access to fertility care through Carrot, from basic treatments to fertility preservation. We also provide $10,000 toward fertility preservation. You and your spouse/domestic partner are both eligible.

Date Stipend: All Hinge employees receive a $100 monthly stipend for epic dates– Romantic or otherwise. Hinge Premium is also free for employees and their loved ones.

ERGs: We have eight Employee Resource Groups (ERGs)—Asian, Unapologetic, Disability, LGBTQIA+, Vibras, Women/Nonbinary, Parents, and Remote—that hold regular meetings, host events, and provide dedicated support to the organization & its community.

At Hinge, our core values are...

Authenticity: We share, never hide, our words, actions and intentions.

Courage: We embrace lofty goals and tough challenges.

Empathy: We deeply consider the perspective of others.

Diversity inspires innovation

Hinge is an equal-opportunity employer. We value diversity at our company and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We believe success is created by a diverse workforce of individuals with different ideas, strengths, interests, and cultural backgrounds.

  • UX Research Specialist

    2 weeks ago

    New York, New York, United States KTek Resourcing Full time

    Position: User Experience ResearcherLocation: Remote (Hybrid options available)Employment Type: ContractualKey ResponsibilitiesDevelop and organize generative, formative, and evaluative research projects that meet the needs of the team.Design, implement, and analyze research studies, creating necessary documentation (e.g., participant criteria, discussion...

  • UX Research Specialist

    2 weeks ago

    New York, New York, United States KTek Resourcing Full time

    Position: User Experience ResearcherLocation: New York, NY (Hybrid)Employment Type: ContractKey ResponsibilitiesDevelop and execute generative, formative, and evaluative research strategies that align with team objectives.Design, implement, and analyze research studies, creating relevant documentation (e.g., participant screeners, discussion frameworks,...

  • UX Research Specialist

    2 weeks ago

    New York, New York, United States KTek Resourcing Full time

    Position: User Experience ResearcherLocation: New York, NY (Hybrid)Employment Type: ContractKey ResponsibilitiesDevelop and organize generative, formative, and evaluative research projects that align with team objectives.Design, execute, and analyze these research initiatives, creating necessary documentation (e.g., participant criteria, discussion...

  • Head of UX Research

    1 month ago

    New York, New York, United States Block Full time

    Company DescriptionIt all started with an idea at Block in 2013. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic ecosystem, developing unique financial products, including Afterpay/Clearpay, to provide a better way to send, spend, invest, borrow and save to our 47...

  • UX Research Lead

    5 days ago

    New York, New York, United States Equinox Full time

    Job SummaryWe are seeking a highly skilled Senior UX Researcher to join our Product Design Team at Equinox Group. As a key member of our team, you will be responsible for delivering human-centered insights that inform and shape our digital experiences.Key ResponsibilitiesConduct Research Studies: Design and execute research studies to uncover customer pain...

  • Senior UX Researcher

    3 days ago

    New York, New York, United States PayPal Full time

    About the RoleWe are seeking a highly skilled and experienced Senior UX Researcher to join our team at PayPal. As a Senior UX Researcher, you will play a vital role in uncovering deep insights that inform the creation of user-centered experiences.Key ResponsibilitiesConduct research studies to identify user needs and preferencesDevelop and implement research...

  • Senior UX Researcher

    1 month ago

    New York, New York, United States Click Therapeutics Full time

    Who We Are:Click Therapeutics, Inc., develops, validates, and commercializes software as prescription medical treatments for people with unmet medical needs. As a leading innovator of Digital TherapeuticsTM, Click delivers accessible, clinically proven, FDA-regulated prescription treatments to the smartphone in your hand. Click's treatments are defined by a...

  • Head of UX Research

    1 month ago

    New York, New York, United States Square Full time

    Company DescriptionIt all started with an idea at Block in 2013. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic ecosystem, developing unique financial products, including Afterpay/Clearpay, to provide a better way to send, spend, invest, borrow and save to our 47...

  • Senior UI/UX Researcher

    3 months ago

    New York, New York, United States vst consulting Full time

    Title - Senior UI/UX ResearcherLocation - RemoteDuration - Long term Experience 10+ YearsMinimum 9 years professional agency side and client-side experience in delivering influencing shaping direction of creating best in class digital and non-digital Products and Services. Start-up mentality and practical execution of a true nature of Agile Product...

  • Senior UX Research Specialist

    2 weeks ago

    New York, New York, United States Yahoo Full time

    About Yahoo:Yahoo is a prominent global media and technology enterprise that connects millions of individuals worldwide, providing them with access to their interests—from finance and sports to shopping, gaming, and news—through our reliable products, content, and technology. Company Overview:Yahoo acts as a trusted guide for a vast audience, assisting...

  • Senior UX Designer

    1 week ago

    New York, New York, United States Ursus Inc Full time

    About the RoleWe are seeking a highly skilled Senior UX Designer to join our team at Ursus Inc. as a key member of our Fashion Design and Research department.As a Senior UX Designer, you will be responsible for conceiving, planning, leading, and executing new shopping experiences for Fashion that eliminate customers' biggest barriers to purchasing clothing...

  • Adjunct Faculty

    1 day ago

    New York, New York, United States Touro University New York Full time

    Job Summary:Touro University New York is seeking a highly motivated and knowledgeable instructor to lead our UX/UI Design Principles course. The ideal candidate will introduce essential knowledge about industry-standard UX/UI design software, including Figma, Adobe XD, Sketch, and similar tools, enabling students to familiarize themselves with tools commonly...

  • Senior UX Designer

    1 day ago

    New York, New York, United States Solomon Page Full time

    Job SummaryWe are seeking a highly experienced Senior UX Designer to join our team at Solomon Page. As a Senior UX Designer, you will be responsible for defining and driving immersive advertising and shopping experiences for our streaming platform.Key ResponsibilitiesImmersive Experience Design - Develop strategies that enhance the overall user experience...

  • Senior UX Researcher

    5 days ago

    New York, New York, United States Equinox Full time

    Job SummaryWe are seeking a highly skilled Senior UX Researcher to join our Product Design Team at Equinox Group. As a key member of our team, you will be responsible for delivering human-centered insights that inform and shape our digital experiences.Key ResponsibilitiesDesign and conduct research studies to uncover customer pain points and identify...

  • Senior UX Designer

    2 months ago

    New York, New York, United States Kforce Inc Full time

    RESPONSIBILITIES:Kforce's client in New York City, NY is looking for a Senior UX Designer to join their team. The client is looking for a UX designer to join our team and help us create engaging, user-friendly, and accessible digital experiences.Duties Include: Senior UX Designer will be responsible for conducting user research, creating user personas,...

  • Senior UI/UX Designer

    1 day ago

    New York, New York, United States CGS Full time

    Job SummaryWe are seeking a highly skilled Senior UI/UX Designer to join our team at CGS. As a Senior UI/UX Designer, you will be responsible for leading full-scale UX design efforts, managing the planning, design, and implementation of multiple sites and applications, and collaborating with federal practice engineers and clients to define, design, and...

  • Lead UX Designer

    3 weeks ago

    New York, New York, United States MarketAxess Full time

    MarketAxess is on a journey to digitally transform one of the world's largest financial markets, enabling the shift from analog, phone-based trading to a fully electronic marketplace. Why does this matter? Because our platform makes trading fixed-income more accessible, ultimately improving transparency, efficiency, and competition in the marketplace....

  • Hybrid UX Designer

    1 week ago

    New York, New York, United States Solving IT Full time

    Hybrid UX DesignerWe are seeking a highly motivated Hybrid UX Designer to join our world-class team at Solving IT in New York, NY. As a key member of our corporate culture, you will be responsible for designing and implementing interfaces that are both visually appealing and highly functional, catering to the specific needs of our sophisticated trader...

  • Senior UX Researcher, Labs

    3 weeks ago

    New York, New York, United States Hinge Full time

    Hinge is the dating app designed to be deletedIn today's digital world, finding genuine relationships is tougher than ever. At Hinge, we're on a mission to inspire intimate connection to create a less lonely world. We're obsessed with understanding our users' behaviors to help them find love, and our success is defined by one simple metric– setting up...

  • Senior UX Content Strategist

    1 week ago

    New York, New York, United States Solomon Page Full time

    Position Overview:Our client, a leading provider in the pet insurance sector, is seeking a temporary-to-permanent Senior UX Content Strategist to enhance their digital presence, including websites, mobile applications, and email communications. In this pivotal role, you will be instrumental in crafting and refining content to foster seamless and engaging...