Director, Facilities Maintenance Building Systems, Operations and Services

4 weeks ago

Peachtree Corners, Georgia, United States Intuitive Surgical Full time
Job Description

Primary Function of Position:

As the Director REWS FM Building Systems Operations & Services you will be responsible for managing the facilities operations, services and engineering program for a portfolio of manufacturing, R&D and Class-A office properties. This role will provide direction, leadership and technical guidance to support operations and enhance the employee experience. You will be responsive, flexible, and able to succeed within an open, collaborative peer environment.

Roles & Responsibilities:

  • Report into Senior Director of REWS
  • Maintain Facilities in compliance with local, county, state and federal regulations.
  • Manage day to day Facilities Engineering, Maintenance and Operations and ensure building uptime.
  • Manage supplier relationships including vendor service contracts, periodic and ongoing performance & budget (KPIs, SLAs), Quarterly Business Reviews, financial review, conducting RFPs, and assuring performance of program.
  • Manage outside vendors, including the integrated facilities management provider, to assure reliable and cost-effective building systems. This work will require engagement with all levels of corporate organization to improve the workplace experience as measured by performance metrics, customer satisfaction, and innovation efforts.
  • Manage contract services in support of building and facility operations including proactive and reactive maintenance and repair of mechanical, electrical systems, back-up generators, building BMS systems, elevators, and other technical building systems required to support the business.
  • Manage customer facing contract services in support of general employee services such as cafeteria services, coffee & tea services, landscaping, janitorial, trash & recycling, mail distribution, pest control, etc.
  • Implement and maintain programs and projects to maximize the utilization of facility assets.
  • Serve as the East US Facilities representative during compliance and regulatory audit activities,including FDA and ISO audits.
  • Demonstrate financial responsibility to develop and administrate annual operating and capital budgets.
  • Design and help implement guidelines, best practices, and standards for cross-functional service teams.
  • Create a welcoming and collaborative workplace through proactive management and by building outstanding relationships with all stakeholders.
  • Manage, train, and motivate the Workplace Experience team, including outsourced programs, to exceed expectations and deliver excellence across the suite of services within our portfolio.
  • Ensure all Workplace Experience services are delivered to standard.
  • Proactively address service issues, complaints/escalations, or incidents including tracking action plan to closure.
  • Report out on program updates on a weekly, monthly basis to all levels of the organization.
  • Undertake regular vendor quality checks/audits and ensure customer satisfaction.
  • In leased properties, manage landlord relationships and operational obligations are being fulfilled. Provide remote services as required to field sites for items not supported by the landlord.
  • Develop annual operating budget for each program. Identify cost-savings opportunities. Review expenses monthly and develop variance explanations.
  • Complete monthly reforecast of expenses. Execute promptly on direction to revise spending as required by company targets.
  • Develop, supervise, and implement coherent strategies for providing a high quality, cost-conscious, consistent level of facility maintenance, and operational services and amenities. Assists in the development and implementation of real estate operational policies, procedures, and practices. Collaborate with global peers to ensure consistency of services, alignment on procedures.
  • Proven ability to develop, track and report on annual expense budgets
  • Proven ability to develop, track and report on project capital budgets.
  • General knowledge of industry accepted accounting procedures.
  • Perform other duties as assigned supporting the facilities engineering, maintenance & operations impacting the employee experience and delivery of services.

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