PC Technician

4 weeks ago


Chicago, Illinois, United States SAIC Career Site Full time

Description

JOB DESCRIPTION:

  • Resolves technical problems and answers queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems.
  • Diagnoses, identifies, isolates, and analyzes problems utilizing historical database records.
  • May route calls to product line specialists, application, or system support specialists.
  • Maintains and updates records and tracking databases.
  • Alerts management to recurring problems and patterns of problems. (It should be understood that this is not intended to be a detailed nor comprehensive description of any individual employee's job content. Managers set the specific duties and responsibilities for each employee).

FREEDOM TO ACT:

  • Minimal supervision.
  • Work may be done without established procedures.

KNOWLEDGE/SKILLS AND ABILITY:

  • Extensive knowledge in specialized functions.
  • A wide and comprehensive acquaintance with, and understanding of, both general and specific aspects of the job and their practical application to complex problems and situations ordinarily encountered.

LIASON:

  • Contacts are frequent with individuals representing other departments, and/or representing outside organizations.
  • Contacts involve obtaining or providing information or data on matters of importance to the function of the department of which may be a sensitive nature.

Qualifications

REQUIRED EDUCATION AND EXPERIENCE:

  • AA Degree in related discipline and three (3) years related experience; Or, High School and five (5) years related experience with relavent certification.
  • US Citizenship is required
  • Interim Secret with ability to obtain Secret
SAIC accepts applications on an ongoing basis and there is no deadline.

Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.

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