Field Technician

2 weeks ago


Chicago, United States ThreePDS Inc. Full time

Computer Field Technician Needed - Chicago, IL
Job Details:

  • Job Class: FE 2
  • Work Location: Chicago, IL 60607
  • Driving/Non-Driving: Non-Driving
  • Duration: Temp to Perm
  • Minimum Experience: 1 years and must be reflected on resume

Job Description:

  • As a Field Technician/Engineer, your primary responsibility will be installing, diagnosing, servicing maintaining High-end proprietary products as well as other computer-related products such as desktop and laptop computers, printers, standard software, high-end servers, networking devices, and large-scale payment products.
  • When in support of ITO engagements, you will be recognized as desk side support specialist.
  • You may be directed by Help Desk, Service Desk, or script using standard methods, techniques, and tools.
  • You will handle more complex products, problems, and/or projects and may provide technical guidance to lower-level engineers.
  • You may function as a team or on-site leader as necessary.
  • You will provide technical support to customers in solving technical problems that occur during the installation or operation of company supported products.

Responsibilities:

  • May function as team or site leader providing direction to other technicians
  • Performs server and storage break and fix.
  • Provides support for Enterprise products, such as Dell ESFDesk side support specialist
  • Provides support for enterprise storage products
  • Supports Networking products - including Cisco certification requirements
  • Provides support for Payment systems products and core-CMOS products
  • May have project management responsibilities for smaller projects
  • Possesses other, high skilled, specialized technical skills.
  • Provides support for software, hardware and networking support for desktops, laptops and servers
  • Provides maintenance and support on legacy products
  • Installs and maintains PCs and associated software, networks, servers and peripherals
  • Performs installs, moves, adds and changes as required
  • Tests and certifies PCs, networks, servers and client approved applications
  • Provides follow-up on problems or escalation.
  • Maintains a high degree of professionalism in actions, demeanor and dress.
  • Ensures customer satisfaction throughout the service delivery transaction
  • Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system


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