Dairy Technical Services Manager

Job Description

This position is responsible for providing technical support to Sales and Marketing for Animal Health products specific to the US Ruminant business, with a primary focus on the Dairy Industry in TX, KS and NM. Responsibilities include providing technical support for Ruminant products and programs, including response to product inquiries and adverse reports in accordance with internal, FDA, CFIA and USDA regulatory policies. The position will require developing trial protocols, monitoring and summarizing clinical and marketing support trials specific to dairy animal health. Position will be required to maintain contact with key industry professionals to include academic, veterinary related individuals or groups. Additional duties will include attending and presenting in prominent industry scientific meetings. The selected candidate must reside in TX, KS or NM. Relocation assistance will be provided.

• Deliver a high level of technical expertise, service and support to our company's Dairy sales in North America. Assure those services are provided within corporate objectives and within budget guidelines.
• Technical service includes but is not limited to: involvement in the development of new products, development of vaccination programs and protocol for use of pharmaceuticals, product use directions, adverse event reporting, dealing with dairy health issues in customer's operations, customer complaints and education on new products from our company.
• Travel will compose at a minimum 50% of incumbent's time. Travel responsibilities will be prioritized by value of customer and return of travel investment.
• Participate as a scientific speaker on the agenda of key Dairy industry meetings where needed by communicating non-proprietary company research and representing our company as a source of highly valuable technical expertise.
• Assist research and development team with product evaluation, licensing trials and product development for all our company products. Perform field trial evaluation of newly license products to offer technical support information for those particular products.
• Obtain information regarding customer needs through various channels, networking and customer visits, providing feedback to prioritize research and development needs
• Work with the marketing team on key business initiatives to aid in development of technical and marketing brochures for our company products.
• Act as a liaison between prominent researchers in university, government and private settings to supply our company with stream of information regarding innovative products and developments within the research world.
• Communicate between various Internal departments such as Global, R&D, business development and marketing to improve innovation pipeline, current and future products, and additional label opportunities.
• Provide Sales force training as well as guidance on product implementation for external customers.

Position Qualifications: (please provide below)

Education Minimum Requirement:

• Must have a Doctor of Veterinary Medicine (D.V.M) degree or PhD in dairy specific animal science.

Required Experience and Skills**:

• Must have minimum of 2 years related dairy cattle veterinary and/or animal science experience.
• Excellent verbal and written communication skills.
• Strong interpersonal skills.
• Ability to work in a team environment
• Good leadership skills
• Ability to digest extremely technical information and present it in understandable terms to lay people.

Preferred Experience and Skills:

• Field experience in dairy cattle production and/or ruminant medicine preferred
• Ability to analyze dairy records (i.e. DairyComp 305, DHIA plus, PCDart etc)
• Experience with dairy sensor technologies and use of data to make management decisions
• Fluent in English and Spanish

#EBRG

NOTICE FOR INTERNAL APPLICANTS

In accordance with Managers' Policy - Job Posting and Employee Placement, all employees subject to this policy are required to have a minimum of twelve (12) months of service in current position prior to applying for open positions.

If you have been offered a separation benefits package, but have not yet reached your separation date and are offered a position within the salary and geographical parameters as set forth in the Summary Plan Description (SPD) of your separation package, then you are no longer eligible for your separation benefits package. To discuss in more detail, please contact your HRBP or Talent Acquisition Advisor.

Employees working in roles that the Company determines require routine collaboration with external stakeholders, such as customer-facing commercial, or research-based roles, will be expected to comply not only with Company policy but also with policies established by such external stakeholders (for example, a requirement to be vaccinated against COVID-19 in order to access a facility or meet with stakeholders). Please understand that, as permitted by applicable law, if you have not been vaccinated against COVID-19 and an essential function of your job is to call on external stakeholders who require vaccination to enter their premises or engage in face-to-face meetings, then your employment may pose an undue burden to business operations, in which case you may not be offered employment, or your employment could be terminated. Please also note that, where permitted by applicable law, the Company reserves the right to require COVID-19 vaccinations for positions, such as in Global Employee Health, where the Company determines in its discretion that the nature of the role presents an increased risk of disease transmission.

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Secondary Language(s) Job Description

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Effective September 5, 2023, employees in office-based positions in the U.S. will be working a Hybrid work consisting of three total days on-site per week, generally Tuesday, Wednesday and either Monday or Thursday, although the specific days may vary by site or organization, with Friday designated as a remote-working day, unless business critical tasks require an on-site presence. This Hybrid work model does not apply to, and daily in-person attendance is required for, field-based positions; facility-based, manufacturing-based, or research-based positions where the work to be performed is located at a Company site; positions covered by a collective-bargaining agreement (unless the agreement provides for hybrid work); or any other position for which the Company has determined the job requirements cannot be reasonably met working remotely. Please note, this Hybrid work model guidance also does not apply to roles that have been designated as "remote".

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Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Employee Status:

Relocation:

VISA Sponsorship:

Travel Requirements:

Flexible Work Arrangements:

Shift:

Valid Driving License:

Hazardous Material(s):

Job Posting End Date:

*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.

Job Posting End Date:06/14/2024

A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.

Requisition ID:R294168