![Resolve Tech Solutions](https://media.trabajo.org/img/noimg.jpg)
Senior Service Delivery Manager
2 weeks ago
One of our direct client is looking for Senior Service Delivery Manager
Role : Service Delivery Manager
Location : Irving, TX
Onsite job.
Responsibilities:
Maintain high performance levels for service-related processes, and implementing improvement activities wherever necessary
Taking ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders for post-incident reviews
Ensuring that systems, procedures, and methodologies are in place to support outstanding service delivery
Developing a deep understanding of ongoing and new projects to gain insights into the scope of service delivery
Take accountability for service delivery performance, meeting customer expectations, and forecasting future demand
Analyzing third-party as well as internal processes, and creating strategies for service delivery optimization
Requirements:
Manage relationships between the 7-Eleven Networking team and its customers (internal and external)
Strong diagnostic and problem-solving skills
Active listening and analysis to identify issues or problems to ensure correct teams are involved in remediation efforts
Research and creativity to identify a solution to the issue or problem
Ability to communicate resolutions in a simple, easy to understand manner to the business
Communication skills
Verbal and written – via phone, email, chat, etc.
Must be able to clearly communicate status updates
Must be able to describe technical items to non-technical users
Multi-tasking skills
Ability to help a team member or customer real-time while performing other tasks
Passionate about customer support
Attention to detail – good organizational and time management skills
A deep understanding of service management principles, frameworks (such as ITIL), and best practices to ensure the efficient and effective delivery of services. This includes incident management, problem management, change management, and service level management.
Education and Experience:
Bachelor's Degree or Equivalent Work Experience, Computer Science, MIS, or similar field
Previous experience in a large Enterprise is preferred
Basic to Intermediate technical understanding of networking and wireless technologies
Experience using ServiceNow
-
PM - Senior Project Manager - Dallas
2 weeks ago
Irving, Texas, United States Addison Group Full timeSenior Software Development Lifecycle (SDLC) Project ManagerLocation: Dallas, TX AreaSalary: $120,000No sponsorship availableAre you ready to join a well-established organization with over four decades of experience? Our client is currently undergoing a major transformation in their internal software infrastructure and customer portal system. They are...
-
Senior Relationship Manager
7 days ago
Irving, Texas, United States Wells Fargo Full timeWhy Wells Fargo:This is where your true career begins. We ranked #2 on the 2023 LinkedIn Top Companies list - and #1 among financial services companies - as the best workplace "to grow your career" in the U.S. At Wells Fargo, we support employees' career aspirations and growth. We're proud of our employee-welfare-centered business approach and our commitment...
-
Buyer Senior
2 weeks ago
Irving, Texas, United States CHRISTUS Health Full timeSummary:Under the authority of the Procurement Manager, the Senior Buyer provides support throughout the various ministries to assist Associates with supply and equipment orders needed to maintain patient care, facility maintenance, and administrative duties. The Senior Buyer actively researches and resolves problematic purchase orders, obtaining substitute...
-
Information Services Developer Senior
2 weeks ago
Irving, Texas, United States CHRISTUS Health Full timeJob DescriptionSummary:The Information Services Developer Senior is primarily responsible for designing, developing, and implementing systems based on requirements. The candidate should have good knowledge of development methodologies and follow them while designing and coding. This role requires collaborating and working with another team member focusing on...
-
Product Manager
2 weeks ago
Irving, Texas, United States Shiftcodeanalytics Full time6 days ago Be among the first 25 applicantsPRODUCT MANAGER DIGITAL6+ MONTHS CONTRACT IRVING, TEXAS ONSITE (5 DAYS/WEEK) NEED LOCAL PROFILES ONLYVISA- NO CPT/H1B My client is seeking a Product Manager on a contract basis to support the company's internal digital merchandising system. Requirements Bachelor's degree in Business Administration, Computer Science,...
-
Senior Product Manager
2 weeks ago
Irving, Texas, United States SiriusXM Full timeResponsibilities: Who We Are: SiriusXM and its brands (Pandora, SiriusXM Media, AdsWizz, Simplecast, and SiriusXM Connected Vehicle Services) are leading a new era of audio entertainment and services by delivering the most compelling subscription and ad-supported audio entertainment experience for listeners -- in the car, at home, and anywhere on the go with...
-
Executive Services Manager
2 weeks ago
Irving, Texas, United States Fluor Full timeAt Fluor, we are proud to design and build projects and careers. This requires teams that are as unique as the projects we execute. We are committed to fostering a work environment that embraces Diversity, Equity, and Inclusion (DE&I) for all so our employees and stakeholders benefit from the creative solutions derived as a result of embracing...
-
Senior Engineer, AppDev
2 weeks ago
Irving, Texas, United States Presidio Full timeSEIZE THE OPPORTUNITY TO BE A PART OF SOMETHING GREAT Presidio is on the leading edge of a technology-driven movement to transform the way business is done, for our customers and our customers' customers. Joining Presidio means immersing yourself in a culture of self-starters, collaborators and innovators who make real, lasting change in the marketplace via...
-
Senior QA Analyst with POS
2 weeks ago
Irving, Texas, United States Saxon Global Full timePoint of Sale experience required: Seeking hands-on experience working in Point-of-Sale lab environments; must have experience testing sales, returns, coupons, promotions and interaction with scanners, pin pads and receipt printers. Experience needed in testing backend systems such as merchandising and other SAAS environments that support sales audit and...
-
Senior Finance Analyst
1 month ago
Irving, Texas, United States Keurig Dr Pepper Full timeSr. Finance Analyst – Sales Operation Keurig Dr Pepper (KDP) is looking for an engaged Senior Financial Analyst to support the South Central Region DSD Finance operation. This position requires a financial leader, who will partner with Direct Store Delivery (DSD) Sales Operations Leadership to provide decision support, drive cost and process improvements,...
-
Senior Developer
2 weeks ago
Irving, Texas, United States Cognizant Full timeJob DescriptionCognizant Technology Solutions is seeking for "Senior Developer – Flink" who could join in our team of IT professionals in a permanent role. If you meet our background requirements and skills and looking for an opportunity to be rewarded for your skills and expertise, here is the ideal opportunity for youCognizant will not sponsor H-1B or...
-
Senior Business Analyst
2 weeks ago
Irving, Texas, United States Dice Full timeDice is the leading career destination for tech experts at every stage of their careers. Our client, IRIS Software, Inc., is seeking the following. Apply via Dice today We are seeking an experienced Senior Business Analyst (Sr. BA) with expertise in Operations Risk Products and a strong understanding of Agile methodologies. The ideal candidate will possess a...
-
Senior Database Lead
2 weeks ago
Irving, Texas, United States Motion Recruitment Partners LLC Full timeJob Title:Senior Database LeadCompany:Motion Recruitment PartnersLooking to advance your career as a Senior Database Lead at an innovative global bank in Irving, TX? This contract role offers a strong possibility of extension and requires a hybrid schedule, working 2-3 days onsite per week.Join a prestigious global bank with over 200 years of experience in...
-
Senior Director of Reinsurance
1 month ago
Irving, Texas, United States EFG Companies Full timeOverviewSenior Director of Reinsurance - 75% RemoteEFG Companies is a well-established underwriter and administrator of a broad array of proprietary consumer protection products, generally multi-year insurance or warranty-like products covering repairs to vehicles and home systems. Job Summary of the Senior Director of ReinsuranceReporting to the company's...
-
Senior Developer – Flink
2 weeks ago
Irving, Texas, United States Cognizant Full timeCognizant Technology Solutions is seeking for "Senior Developer – Flink" who could join in our team of IT professionals in a permanent role. If you meet our background requirements and skills and looking for an opportunity to be rewarded for your skills and expertise, here is the ideal opportunity for you Cognizant will not sponsor H-1B or other U.S. work...
-
Senior Developer
4 weeks ago
Irving, Texas, United States Motion Recruitment Full timeOur client is seeking a Senior Node.JS Developer for a 6+ month contract in Irving, TX. Will be working on an Onsite schedule. Will be on developing a sophisticated, scalable middleware platform using RESTful / Serverless APIs to be consumed across the company. Will ensure that the platform is robust and easy to maintain. Will coordinate with the rest of the...
-
Senior Lead Data Management Analyst
2 weeks ago
Irving, Texas, United States WELLS FARGO BANK Full timeAbout the Role:Join our team at Wells Fargo for the position of Senior Lead Data Management Analyst focusing on Regulatory Reporting and Data Quality within the Commercial Banking Operations.In this role, you will:Strategically engage with Commercial Banking Operations teams and management, serving as an expert advisor on Data matters.Coordinate data testing...
-
Senior Manager, Digital Marketing
1 month ago
Irving, Texas, United States SiriusXM Radio, Inc. Full timeWho we are:SiriusXM and its brands (Pandora, SiriusXMMedia, AdsWizz, Simplecast, and SiriusXM Connect are leading a new era of audio entertainment and services by delivering the most compelling subscription and ad-supported audio entertainment experience for listeners -- in the car, at home, and anywhere on the go with connected devices. Our vision is to...
-
Healthcare Industry Procurement Manager
2 weeks ago
Irving, Texas, United States Cutting Edge Search Full timeJob Summary The Senior Buyer, under the supervision of the Procurement Manager, is responsible for providing support across various ministries. This includes assisting Associates with orders for supplies and equipment necessary for patient care, facility maintenance, and administrative tasks. Key Responsibilities Actively research and resolve issues with...
-
Tax Senior
2 weeks ago
Irving, Texas, United States SNI Financial Full timeTAX SENIOR / TAX MANAGER - IRVING Newly created Tax Senior position with plans to promote to Tax Manager next year as part of a succession plan This role will work alongside a tenured Tax Manager and have exposure to all areas of corporate tax – federal compliance, multi-state returns, provision, controversy, tax credits, etc. The team is very...